Network printer is not responding

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Level 1

13 points

Network printer is not responding

I have a new MacBook Pro with OS X 10.13.2 (High Sierra, working to ISP provided router, with no connection to printers, plus 2 printers & a scanner (all old, working with old Macbook as well). All work fine tested direct, with USB cable connectors to the USB thunderbolt-3 with the multi adapter.

However, to benefit from wireless printing, I use another router (Vigor 2600G) off-line, as a print server, with USB cable connected from the router.

Having installed the main printer with LDP to 192.168.1.1 (router off-line), I get the "Network printer is not responding" message. Monitored (1) via the sys pref | printers & scanners screen, which shows "in use" for a while, and (2) dock icon & splash screen - showing printing, then the error message).

EPSON-EPL 5900 laser, with appropriate driver from Gutenprint, v5.2.13 . The old MacBook (under OS X 10.6.8, with Gutenburg v5.2.3) works well, to check.

MacBook Pro with Retina display, macOS High Sierra (10.13.2), router, print server

Posted on Apr 12, 2018 8:40 AM

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Answer 1

Eric Root

Level 10

685,239 points

Apr 12, 2018 10:46 AM in response to terry_nyorks

Network Printer Troubleshooting

Ping printer: If you have the printers IP address open Terminal (Applications/Utilities) and at the prompt type: ping {printerIP}. You will get a reply or failure.

If you connect directly to the router, does it work?

If you haven't done so already, try resetting the printing system.

macOS Sierra: Reset the printing system

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Answer 2

terry_nyorks Author

Level 1

13 points

Apr 12, 2018 1:59 PM in response to Eric Root

Thanks Eric.

Pinging the IP address is only pinging the router - no activity beyond that, via cable to printer.

Also have tried resetting the printer system, no luck.

Rebooting box, also no luck

Question is what next.

Maybe the print driver is in fact incompatible via wireless to router, though it's ok did cable direct.

Cheers T

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Answer 3

terry_nyorks Author

Level 1

13 points

Apr 12, 2018 2:19 PM in response to Eric Root

When I use the Vigor (2nd router) I have to log out of the isp's router, thus there is no internet access at the time. Hence getting the 192.168.1.1 IP address.

When I compare to OS X 10.6.8, printer set ups, there are more features there. I'll make some screenshots of the current settings, and revert.

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Answer 4

Eric Root

Level 10

685,239 points

Apr 12, 2018 2:12 PM in response to terry_nyorks

You are welcome. I'm wondering if the problem is the 2nd router. If you hook directly to the primary router, does it work?

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Network printer is not responding

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