Wifi connectivity issue only with Huawei router

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Level 1

9 points

Wifi connectivity issue only with Huawei router

I have purchased new IPhone 8 Plus, it is connecting to all WiFi devices except my home device (Huawei router) model HG659.

I cannot understand why because all mobiles are connecting with my Huawei router except my Iphone 8 Plus. Even my wife also bought new Iphone 8 plus and surprisingly her IPhone is connecting with the same WiFi router. I have tried all things from restarting my Iphone and router and even tried reset network settings. I have tried it before updation and after updation to IOS 11.3 but the result was same, I could not connect my Iphone to my home WiFi router.

Posted on Apr 12, 2018 12:19 PM

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Answer 1

zkkhan100 Author

Level 1

9 points

Apr 13, 2018 1:22 PM in response to sterling r

My IPhone 8 Plus is showing the sign shown in the picture. It is continuously reading when I enter correct WiFi password, but not connecting. If I enter incorrect password, it also gives message of incorrect password. It is surprising for me because I have another IPhone 8 Plus and that one is connecting to same WiFi (Huawei) router easily, and both IPhone 8 Plus have updated IOS 11.3 installed in them.

Please note that my IPhone 8 Plus is connecting on all other WiFi routers except my home WiFi (Huawei) router.

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Answer 2

sterling r

Community Specialist

Apr 13, 2018 10:44 AM in response to zkkhan100

Hey zkkhan100,

I understand you're having an issue connecting to your Wi-Fi router on your iPhone. I'd love to help out.

We'll want to follow the steps here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

If these steps don't resolve your issue, follow this section:

Get more help

If someone else set up your network, ask them for help. If you’re using a network at a company, school, hotel, store, or other free Wi-Fi location, find an employee for assistance.

If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network on other devices. If you can’t get online using your other devices, there might be a service outage. Call your cable company or internet provider for help.

Try connecting to a Wi-Fi network in a different location. If your device can connect, you need to get help with your Wi-Fi network. If your device can’t connect to any Wi-Fi networks, contact Apple.

Update your Wi-Fi router with the latest firmware and make sure that the router supports your Apple product. For more information, contact the router's manufacturer.

Cheers!

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Wifi connectivity issue only with Huawei router

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