I can not sign in to iCloud. I get this message on my Mac "This Mac can not connect to iCloud bc of a problem with" my apple id. "Open iCloud preferences to fix this problem." I open preferences, change my password, get the same message again and still can not sign in. I have system 10.11.6. This message keeps popping up on the screen. How can I fix this? Thanks!
iMac, OS X El Capitan (10.11.6)
Have you been using the steps in this article?
What to do after you change your Apple ID or password - Apple Support
Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.
Isolating an issue by using another user account
Safe Mode - About
Safe Mode Startup – El Capitan. also Sierra
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
It did work in Safe mode. I also cleaned up the orphan files cited in the etrecheck report and rebooted. Everything seems to be back to normal now. The new iCloud password works on all my devices. I can now access my photos, contacts, etc in iCloud from the iMac. I guess it's possible that my vintage iMac from 2009 was having a moment. Thanks again for your assistance!
You are welcome. Did it work in another admin account? Did it work in the Safe Mode?
I don't see anything in the report that should be causing problems. Are you connected to the Internet using WiFI and Ethernet at the same tIme? If so, try disabling one of the connections.
Thanks Eric! Here is the report.
EtreCheck version: 4.2.1 (4C015)
Report generated: 2018-04-14 14:19:35
Download EtreCheck from https://etrecheck.com
Runtime: 5:22
Performance: Below Average
Problem: Other problem
Description:
iCloud repeatedly asks me to sign in bc I have an issue with my Apple ID . I change my password and it makes no difference. After the 3rd try, it accepted the new password. However, when I sign in, it does not recognize my Mac, I put my authentication number in, but I can not see my contacts, photos, etc. and I get the message “Network unavailable or slow”
Major Issues:
Anything that appears on this list needs immediate attention.
Obsolete hardware - This machine may be considered obsolete.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Upgradeable RAM - This machine has upgradeable RAM that would help its performance.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (27-inch, Late 2009) - Obsolete!
iMac Model: iMac10,1
1 3.06 GHz Intel Core 2 Duo (Duo) CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0 - Empty
BANK 1/DIMM0 - Empty
BANK 0/DIMM1 - 2 GB DDR3 1067 ok
BANK 1/DIMM1 - 2 GB DDR3 1067 ok
Video Information:
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 2560 x 1440
Drives:
disk0 - ST31000528ASQ 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI () [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB
disk0s3 - Recovery HD () [Recovery] 650 MB
disk1 - BUP Slim Mac SL 1.00 TB
External USB
Mounted Volumes:
disk0s2 - Macintosh HD 999.35 GB (916.51 GB free)
Journaled HFS+
Mount point: /
disk2 - S***********************e 999.49 GB (757.83 GB free)
Journaled HFS+
Mount point: /Volumes/S***********************e
Encrypted
Network:
Interface en1: AirPort
802.11 a/b/g/n
One IPv4 address
Interface en0: Ethernet
One IPv4 address
Interface fw0: FireWire
Interface en2: Bluetooth PAN
System Software:
OS X El Capitan 10.11.6 (15G20015)
Time since boot: Less than an hour
System Load: 2.06 (1 min ago) 1.68 (5 min ago) 1.60 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist
Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
61 32-bit apps
System Launch Agents:
| [Not Loaded] | 7 Apple tasks |
| [Loaded] | 178 Apple tasks |
| [Running] | 55 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 43 Apple tasks |
| [Loaded] | 176 Apple tasks |
| [Running] | 71 Apple tasks |
| [Other] | 3 Apple tasks |
Launch Agents:
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-13) |
| [Running] | com.brother.LOGINserver.plist (? a1772de2 - installed 2015-02-24) |
Launch Daemons:
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-11) |
| [Loaded] | com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-06-28) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05) |
User Launch Agents:
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12) |
| [Other] | c*******************************h@m*******************************t (? 0 - installed 2010-12-31) |
| [Other] | com.adobe.ARM.***.plist (? 0 - installed 2012-02-05) |
User Login Items:
AdobeResourceSynchronizer Application (Adobe Systems, Inc.
(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Dropbox Application (Dropbox, Inc.
(/Applications/Dropbox.app)
Internet Plug-ins:
JavaAppletPlugin: 15.0.1 (installed 2012-02-05)
FlashPlayer-10.6: 22.0.0.209 (installed 2016-08-03)
QuickTime Plugin: 7.7.3 (installed 2018-04-06)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-25)
AdobePDFViewer: 18.011.20038 (installed 2018-02-25)
Flash Player: 22.0.0.209 (installed 2016-08-03)
Default Browser: 601 (installed 2016-07-27)
OfficeLiveBrowserPlugin: 12.3.2 (installed 2012-02-05)
SharePointBrowserPlugin: 14.7.2 (installed 2017-03-15)
Silverlight: 5.1.20125.0 (installed 2013-07-07)
iPhotoPhotocast: 7.0 (installed 2010-04-17)
3rd Party Preference Panes:
Flash Player (installed 2016-06-28)
Time Machine:
Skip System Files:
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB - Disk used: 82.84 GB
Destinations:
S***********************e [Local] (Last used)
Total size: 999.49 GB
Total number of backups: 185
Oldest backup: 2015-01-12 15:13:40
Last backup: 2018-04-14 13:02:32
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| coreduetd | Apple | 11 |
| Google Chrome Helper (3) | Google, Inc. | 7 |
| suggestd | Apple | 5 |
| syncdefaultsd | Apple | 4 |
| WindowServer | Apple | 3 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| Google Chrome Helper (3) | Google, Inc. | 653 MB |
| kernel_task | Apple | 481 MB |
| com.apple.WebKit.WebContent | Apple | 141 MB |
| mdworker (7) | Apple | 140 MB |
| Google Chrome | Google, Inc. | 127 MB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| Google Chrome Helper (3) | Google, Inc. | 4 |
| WindowServer | Apple | 2 |
| backupd | Apple | 1 |
| mds_stores | Apple | 0 |
| mds | Apple | 0 |
Virtual Memory Information:
| Available RAM | 678 MB |
| Free RAM | 17 MB |
| Used RAM | 3.34 GB |
| Cached files | 661 MB |
| Swap Used | 22 MB |
Clean up:
~/Library/LaunchAgents/c*******************************h@m********************** *********t
/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewor k/Versions/A/Support/CSConfigDotMacCert
Executable not found
~/Library/LaunchAgents/com.adobe.ARM.***.plist
/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper
Executable not found
End of report
You are welcome.
I can not sign in to iCloud on my iMac. Help! Thanks!
