Apple Event: May 7th at 7 am PT
i am using a macbook air and was updating a high sierra on it.
during installation it suddenly gets stuck on a pitch black screen with the apple logo and said installation about 30 minutes left.for the past 6 hours it still there.
can someone help me?
MacBook Air
Press and hold down the Power button until the computer shuts down - 10-20 seconds. Restart the computer and see if it will pick up the installation where it was stuck. If it does not pick up then,
- Restart the computer. Immediately after the chime hold down the Command and R keys until the Utility Menu appears.
- Select Disk Utility and click on the Continue button.
- Select the indented (usually, Macintosh HD) volume entry from the side list.
- Click on the First Aid icon in the toolbar. Wait until the Done button activates, then click on it.
- Quit Disk Utility and return to the Utility Menu.
- Select Reinstall OS X and click on the Continue button.
Press and hold down the Power button until the computer shuts down - 10-20 seconds. Restart the computer and see if it will pick up the installation where it was stuck. If it does not pick up then,
- Restart the computer. Immediately after the chime hold down the Command and R keys until the Utility Menu appears.
- Select Disk Utility and click on the Continue button.
- Select the indented (usually, Macintosh HD) volume entry from the side list.
- Click on the First Aid icon in the toolbar. Wait until the Done button activates, then click on it.
- Quit Disk Utility and return to the Utility Menu.
- Select Reinstall OS X and click on the Continue button.
oh it did work!
thank you so much..u have seriously saved my life!
i use a macbook air and was downloading high sierra.it got stuck on installation with a pitch black screen and it said installatin about 30 minutes remaining.it has been 6 hours now but it still there.can someone help me?
