New iPad and Clips and Apple Store Apps won’t update

Try the help in this Apple support article > If you can’t download or update apps, or if apps get stuck - Apple Support

Thank you so much for following up and posting the detail about opening the apps first and then updating them. I just spent two hours googling, updating iOS, resetting network settings, resetting router cable modem wireless without any effect. I’m a 25 year veteran in network consulting and that additional effort you made to come back to the forum and post the real answer made my night! Thanks again!

You're most welcome. That's not an obvious fix at all, it was just a lucky guess on my part. I hope Apple has implemented a proper fix now as spending hours trying to diagnose a weird error on a new iPad isn't a good user experience.

I was having the same problem, looked at the first article given with the link and got no success, then saw your suggestion about having both apps open first and voila! All fixed now. Thank you so much!

Same issue on my 2 older iPad Pros and this brand new one. Annoying because it’s been several weeks with the red indicator telling me I have an update. Can’t write a review on that app, either. It tells me I do not own the app and need to download and install it first.

So easy. Thank you so very much.

Now, why can’t the well-paid techs at Apple fix the issue or simply put this work-around step in the update description, so we all don’t waste so much time trying? I would think $1200 is more than enough to ensure ease of productivity when using my device.

#EDIT: Just realised it had already been answered, ha ha ha!

This was happening on my new iPhone 7, the update was available in the store, but clicking it spun the circle and returned to Update.

I fixed it by opening Clips (never opened it before) and after it's introduction video, a popup prompted me to Update, I clicked the App Store button on the prompt and it allowed me to install.

Hope this helps you!

Thank you, Thank you, Thank you! Your post was back in May and its almost September and Apple hasn't implemented any kind of fix as I contacted support and they walked me through everything but this easy fix. I got my iPhone 8 last Monday and have been trying to update those 2 apps since. followed all googled instructions contacted support. Thx again

I was having problem loading the UPDATE on my iPhone X too, but was able to do so by opening the Clip app on my phone and it said there was an update. I installed the update and all is good from the screen that popped up. Didn't even know I had the Clip app on my phone! Hope this works on your iPad.

Thank you thank you thank you!! I’ve been trying to figure this out for a month with no luck. I rarely get enough uninterrupted time to troubleshoot throughly past running updates & restarts, & this fixed it right away.

Found a workaround, but still no Clips icon, it’s totally missing.

I launched it through Siri “Hey Siri Launch Clips”. Siri said I didnt have an app named Clips, but then launched it. After watching the intro video I was able to update.

Still no icon, and now Siri won’t launch either (same error about no app named Clips but now wont launch it). I can find it in App Store and Open from there. Icon shows in list of last 3 apps launched but can’t drag the icon to an empty page.

I had this problem with two apps - Clips and Apple Store - and the normal reboot etc advice didn't work for me for months now. I just solved this by going into each of the apps and the first or second screen to come up in both was one that said there was a new version and I should update. Clicking on the <update> button took me back to the App Store and this time when I clicked on the update button next to the app, it actually updated.

When I tried this solution, I began with the Apple Store app. When I opened it, the app notified me that it needed to be updated and prompted me to do so inside the app. Once done, I went back to app updates and Clips allowed me to update it from there without opening it first.

Thanks for this solution - it fixed this annoying problem for me.

Open the CLIPS app, which will prompt you to update at the App store. Select that. CLIPS updates. Then go back to the App Store and the App Store app will update OK.

Credit to earlier to post, but wanted to add that updating CLIPS seemed to free up App Store updating of App Store.

As for Apple: Never confuse wealth with intelligence. Apple has

lots of one and too little of the other.

Same prob here: Clips won’t update! So annoyingThis is Clara from the Get Fit Challenge anal retentive needs for that red notification number i

on the app icon to go away,😂 But it won’t cuz Clips won’t update!!!