New iPad and Clips and Apple Store Apps won’t update

I had the same issue and had tried to open the apps first. What fixed it for me was deleting the apps and starting over, searching for them in the app store and redownloading.

Deleted the apps by holding down the icon for the app until they 'shake' and press the X in the upper left corner of the app icon. Hope this helps someone!!

Also, I did not realize that when it said 'Apple Store' for one of the apps, that's not the actual app store just an app to purchase other apple products.

I had the same issue. I updated the software, did a reset, and even took it to the apple store. I eventually did an exchange and when I set up the second iPad Pro had the same issue. This time around I removed all of the settings and set the iPad up manually, and issue has been resolved for me. Give it a try and see if it helps.

That’s actually true and that was really helpful thank you. But, only launching the app might not work, i suggest that you click on the app itself then click update rather than automatically just updating from “updates” that’s how it worked for me atleast.

Try the help in this Apple support article > If you can’t download or update apps, or if apps get stuck - Apple Support

Thank you so much for following up and posting the detail about opening the apps first and then updating them. I just spent two hours googling, updating iOS, resetting network settings, resetting router cable modem wireless without any effect. I’m a 25 year veteran in network consulting and that additional effort you made to come back to the forum and post the real answer made my night! Thanks again!

Awesome!! It worked! Thank you so much!

I spent hours as well resetting and turning ipad off and on! I was very much frustrated! Thanks for your help!😊😊

Thank you, this worked. ****

[Edited by Host]

You're most welcome. That's not an obvious fix at all, it was just a lucky guess on my part. I hope Apple has implemented a proper fix now as spending hours trying to diagnose a weird error on a new iPad isn't a good user experience.

I was having the same problem, looked at the first article given with the link and got no success, then saw your suggestion about having both apps open first and voila! All fixed now. Thank you so much!

Same issue on my 2 older iPad Pros and this brand new one. Annoying because it’s been several weeks with the red indicator telling me I have an update. Can’t write a review on that app, either. It tells me I do not own the app and need to download and install it first.

So easy. Thank you so very much.

Now, why can’t the well-paid techs at Apple fix the issue or simply put this work-around step in the update description, so we all don’t waste so much time trying? I would think $1200 is more than enough to ensure ease of productivity when using my device.

#EDIT: Just realised it had already been answered, ha ha ha!

This was happening on my new iPhone 7, the update was available in the store, but clicking it spun the circle and returned to Update.

I fixed it by opening Clips (never opened it before) and after it's introduction video, a popup prompted me to Update, I clicked the App Store button on the prompt and it allowed me to install.

Hope this helps you!

Thank you, Thank you, Thank you! Your post was back in May and its almost September and Apple hasn't implemented any kind of fix as I contacted support and they walked me through everything but this easy fix. I got my iPhone 8 last Monday and have been trying to update those 2 apps since. followed all googled instructions contacted support. Thx again

I was having problem loading the UPDATE on my iPhone X too, but was able to do so by opening the Clip app on my phone and it said there was an update. I installed the update and all is good from the screen that popped up. Didn't even know I had the Clip app on my phone! Hope this works on your iPad.

Thank you thank you thank you!! I’ve been trying to figure this out for a month with no luck. I rarely get enough uninterrupted time to troubleshoot throughly past running updates & restarts, & this fixed it right away.