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New iPad and Clips and Apple Store Apps won’t update

Just got a new iPad and set it up from a back-up. The App Store app has a “2” in the red notifications bubble, and when I click on it, the Clips and Apple Store apps say they have updatates. However, when I click the “update” bubble, the bubble turns to a circle and spins for one second (like they’re about to start updating), but then the bubble turns back to “Update” and nothing updates. I have tried closing the App Store and reopening, restarting the iPad, and updating all. No resolution. Anyone have success fixing this? Thanks!

iPad Wi-Fi, iOS 11.3

Posted on Apr 18, 2018 5:28 PM

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Question marked as Top-ranking reply

Posted on Apr 18, 2018 5:31 PM

Try the help in this Apple support article > If you can’t download or update apps, or if apps get stuck - Apple Support

38 replies

Feb 26, 2019 6:25 AM in response to bari.steele

I had the same issue. I updated the software, did a reset, and even took it to the apple store. I eventually did an exchange and when I set up the second iPad Pro had the same issue. This time around I removed all of the settings and set the iPad up manually, and issue has been resolved for me. Give it a try and see if it helps.

Mar 13, 2019 6:02 PM in response to bari.steele

I had the same issue and had tried to open the apps first. What fixed it for me was deleting the apps and starting over, searching for them in the app store and redownloading.


Deleted the apps by holding down the icon for the app until they 'shake' and press the X in the upper left corner of the app icon. Hope this helps someone!!


Also, I did not realize that when it said 'Apple Store' for one of the apps, that's not the actual app store just an app to purchase other apple products.

New iPad and Clips and Apple Store Apps won’t update

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