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bari.steele Author

Level 1

28 points

New iPad and Clips and Apple Store Apps won’t update

Just got a new iPad and set it up from a back-up. The App Store app has a “2” in the red notifications bubble, and when I click on it, the Clips and Apple Store apps say they have updatates. However, when I click the “update” bubble, the bubble turns to a circle and spins for one second (like they’re about to start updating), but then the bubble turns back to “Update” and nothing updates. I have tried closing the App Store and reopening, restarting the iPad, and updating all. No resolution. Anyone have success fixing this? Thanks!

iPad Wi-Fi, iOS 11.3

Posted on Apr 18, 2018 5:28 PM

Top-ranking reply

Carolyn Samit

Level 10

166,911 points

Posted on Apr 18, 2018 5:31 PM

Try the help in this Apple support article > If you can’t download or update apps, or if apps get stuck - Apple Support

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38 replies

md.1984

Level 1

8 points

Oct 21, 2018 11:44 PM in response to bari.steele

You should click the apps first then you should go for update option. I was facing same issues but after following this my problem was solved...

Dec 4, 2018 9:39 AM in response to bari.steele

You need to open the app before the Updates will install.

owen266

Level 1

9 points

May 31, 2018 6:08 AM in response to danarossisb

You're most welcome. That's not an obvious fix at all, it was just a lucky guess on my part. I hope Apple has implemented a proper fix now as spending hours trying to diagnose a weird error on a new iPad isn't a good user experience.

mikate

Level 1

10 points

Jun 5, 2018 6:20 PM in response to owen266

I was having the same problem, looked at the first article given with the link and got no success, then saw your suggestion about having both apps open first and voila! All fixed now. Thank you so much!

79jmo

Level 1

4 points

Jul 4, 2018 7:54 PM in response to bari.steele

Same issue on my 2 older iPad Pros and this brand new one. Annoying because it’s been several weeks with the red indicator telling me I have an update. Can’t write a review on that app, either. It tells me I do not own the app and need to download and install it first.

79jmo

Level 1

4 points

Jul 4, 2018 8:05 PM in response to owen266

So easy. Thank you so very much.

Now, why can’t the well-paid techs at Apple fix the issue or simply put this work-around step in the update description, so we all don’t waste so much time trying? I would think $1200 is more than enough to ensure ease of productivity when using my device.

Aug 25, 2018 5:52 AM in response to owen266

Thank you, Thank you, Thank you! Your post was back in May and its almost September and Apple hasn't implemented any kind of fix as I contacted support and they walked me through everything but this easy fix. I got my iPhone 8 last Monday and have been trying to update those 2 apps since. followed all googled instructions contacted support. Thx again

Nov 8, 2018 12:59 PM in response to owen266

Thank you thank you thank you!! I’ve been trying to figure this out for a month with no luck. I rarely get enough uninterrupted time to troubleshoot throughly past running updates & restarts, & this fixed it right away.

Dec 9, 2018 7:36 AM in response to bari.steele

Same prob here: Clips won’t update! So annoyingThis is Clara from the Get Fit Challenge anal retentive needs for that red notification number i

on the app icon to go away,😂 But it won’t cuz Clips won’t update!!!

Smegtrek

Level 1

4 points

Jun 9, 2018 7:42 PM in response to bari.steele

Worked for me

tRenn49

Level 1

4 points

Jun 10, 2018 4:26 PM in response to Smegtrek

My Apple Store App won’t update.. please help..

tRenn49

Level 1

4 points

Jun 21, 2018 5:25 PM in response to Jon Power

Thank you for responding. As I’m not very technologically savvy.. is “Clips” and app?

tRenn49

Level 1

4 points

Jun 21, 2018 5:28 PM in response to tRenn49

*an

misha_75

Level 1

4 points

Jul 11, 2018 7:13 AM in response to owen266

Thanks, that fixed it for me 🙂

Sep 14, 2018 9:04 AM in response to bari.steele

I’m confused about the difference between launching and opening. Can you please walk me through this?

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New iPad and Clips and Apple Store Apps won’t update