New iPad and Clips and Apple Store Apps won’t update

Just got a new iPad and set it up from a back-up. The App Store app has a “2” in the red notifications bubble, and when I click on it, the Clips and Apple Store apps say they have updatates. However, when I click the “update” bubble, the bubble turns to a circle and spins for one second (like they’re about to start updating), but then the bubble turns back to “Update” and nothing updates. I have tried closing the App Store and reopening, restarting the iPad, and updating all. No resolution. Anyone have success fixing this? Thanks!

iPad Wi-Fi, iOS 11.3

Posted on Apr 18, 2018 5:28 PM

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Posted on Mar 13, 2019 6:02 PM

I had the same issue and had tried to open the apps first. What fixed it for me was deleting the apps and starting over, searching for them in the app store and redownloading.


Deleted the apps by holding down the icon for the app until they 'shake' and press the X in the upper left corner of the app icon. Hope this helps someone!!


Also, I did not realize that when it said 'Apple Store' for one of the apps, that's not the actual app store just an app to purchase other apple products.

38 replies

Nov 25, 2018 12:59 PM in response to Skypalace

Found a workaround, but still no Clips icon, it’s totally missing.


I launched it through Siri “Hey Siri Launch Clips”. Siri said I didnt have an app named Clips, but then launched it. After watching the intro video I was able to update.


Still no icon, and now Siri won’t launch either (same error about no app named Clips but now wont launch it). I can find it in App Store and Open from there. Icon shows in list of last 3 apps launched but can’t drag the icon to an empty page.

Nov 27, 2018 3:25 PM in response to bari.steele

I had this problem with two apps - Clips and Apple Store - and the normal reboot etc advice didn't work for me for months now. I just solved this by going into each of the apps and the first or second screen to come up in both was one that said there was a new version and I should update. Clicking on the <update> button took me back to the App Store and this time when I clicked on the update button next to the app, it actually updated.

Dec 9, 2018 4:33 AM in response to bari.steele

Open the CLIPS app, which will prompt you to update at the App store. Select that. CLIPS updates. Then go back to the App Store and the App Store app will update OK.


Credit to earlier to post, but wanted to add that updating CLIPS seemed to free up App Store updating of App Store.


As for Apple: Never confuse wealth with intelligence. Apple has

lots of one and too little of the other.

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New iPad and Clips and Apple Store Apps won’t update

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