MicroSoft Outlook 16 for Mac iOS 10.11.6 El Capitan no longer opens

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Level 1

8 points

MicroSoft Outlook 16 for Mac iOS 10.11.6 El Capitan no longer opens

My MicroSoft Outlook 16 for Mac has been crashing (will not open) since I have been on the road for deployment. This crashing tends to happen when my battery runs low & I don't shut down Outlook properly. Since there is not error log but all MS applications are "hung" for an hour when I tried to open Outlook, I 1st tried trouble-shooting with MS help. After some troubleshooting efforts, I was asked to contact Apple tech support.

I hope that you can see the attachment regarding the communication.

Because the App just shuts down after an hour without a error log, I can not send a report.

What suggestions do you have?

Kindly, StarchMD

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Apr 18, 2018 7:52 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,257 points

Apr 29, 2018 8:45 AM in response to StarchMD

If you uninstall/reinstall, you would lose your settings. You could export your e-mails to the Desktop before uninstalling just to make sure you can recover them.

Since it is crashing only in your normal account, the .plist may be corrupt. I don't use Outlook, so I'm not sure of the .plist name. It should be something close to com.microsoft.Outlook.plist.

Do a backup, preferably 2 backups on 2 separate drives.

Quit the application.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences to look for the .plist. Move the .plist to your desktop.

Restart the computer, open the application, and test. If it works okay, delete the plist from the desktop.

If the application is the same, return the .plist to where you got it from, overwriting the newer one.

Thanks to leonie for some information contained in this.

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Answer 2

Eric Root

Level 10

685,257 points

Apr 19, 2018 10:26 AM in response to StarchMD

Try setting up another admin user account to see if the same problem continues. Also try the Safe Mode.

Isolating an issue by using another user account

Safe Mode - About

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 3

StarchMD Author

Level 1

8 points

Apr 25, 2018 6:06 PM in response to Eric Root

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-25 14:19:38

Download EtreCheck from https://etrecheck.com

Runtime: 7:33

Performance: Below Average

Problem: Apps are crashing

Description:

MicroSoft Outlook for Mac 2016 stopped loading, remains hung, without error notes, stopping Mac input for 1 hour. This software app works smoothly in Safe Mode on another profile.

Major Issues:

Anything that appears on this list needs immediate attention.

Time Machine backup out-of-date - The last Time Machine backup is over 10 days old.

Battery failure - Your battery is reporting that it needs to be serviced.

Obsolete hardware - This machine may be considered obsolete.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

Apps crashing - There have been numerous app crashes.

Clean up - There are orphan files that could be removed.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

Hardware Information:

MacBook Pro (13-inch, Mid 2009) - Obsolete!

MacBook Pro Model: MacBookPro5,5

1 2.26 GHz Intel Core 2 Duo (Duo) CPU: 2-core

8 GB RAM At maximum

BANK 0/DIMM0 - 4 GB DDR3 1067 ok

BANK 1/DIMM0 - 4 GB DDR3 1067 ok

Battery: Health = Service Battery - Cycle count = 242

Video Information:

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1152 x 720

Drives:

disk0 - HGST HTS721010A9E630 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI () [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD () [Recovery] 650 MB

disk1 - HL-DT-ST DVDRW GS23N 780 MB

Internal SATA 1.5 Gigabit Serial ATA

disk1s1 - S********e () 679 MB

disk1s1s1 - S********e () 18 KB

disk1s1s2 - S******5 (HFS+) 679 MB

Mounted Volumes:

disk0s2 - Macintosh HD 999.35 GB (449.04 GB free)

Journaled HFS+

Mount point: /

disk1s1s2 - S******5 679 MB

HFS+

Mount point: /Volumes/S******5

Network:

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

One IPv6 address

Interface en2: iPhone

System Software:

OS X El Capitan 10.11.6 (15G20015)

Time since boot: About 16 hours

System Load: 3.15 (1 min ago) 2.80 (5 min ago) 5.40 (15 min ago)

Configuration Files:

File /etc/launchd.conf exists but not expected

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.Affinegy.InstaLANa.plist

Executable: /Library/Application Support/Affinegy/Belkin Router Helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/System/Library/Extensions

[Not Loaded] jawbone.kext (1.1.2 - SDK 10.7)

[Not Loaded] SXUPTP.kext (1.5.1)

Startup Items:

ParallelsDesktopTransporter Path: /Library/StartupItems/ParallelsDesktopTransporter

System Launch Agents:

[Not Loaded]	7 Apple tasks
[Loaded]	152 Apple tasks
[Running]	80 Apple tasks

System Launch Daemons:

[Not Loaded]	44 Apple tasks
[Loaded]	151 Apple tasks
[Running]	94 Apple tasks
[Other]	3 Apple tasks

Launch Agents:

[Loaded]	com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-11)
[Loaded]	com.oracle.java.Java-Updater.plist (? eee8928a - installed 2017-12-19)
[Other]	com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-04-19)
[Running]	com.Affinegy.InstaLANa.plist (? e5c3a4f4 - installed 2011-11-21)

Launch Daemons:

[Loaded]	com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-04-19)
[Loaded]	com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-11)
[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-03-26)
[Loaded]	com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2012-04-02)
[Loaded]	com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-19)
[Loaded]	com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-04-19)
[Loaded]	com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-05-15)

User Launch Agents:

[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Loaded]	com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-13)
[Other]	com.facebook.videochat.***.plist (Apple - installed 2017-04-09)
[Loaded]	com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-07-13)
[Other]	com.adobe.ARM.***.plist (? 0 - installed 2010-10-12)
[Loaded]	com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-03-21)

User Login Items:

iTunesHelper Application (? - installed 2018-03-30)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Microsoft AU Daemon Application (Microsoft Corporation - installed 2018-04-11)

(/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)

Microsoft Database Daemon Application (?

(/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)

GrowlHelperApp Application (?

(/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)

Belkin Router Monitor Application (?

(/Applications/Belkin/Belkin Router Monitor.app)

Genieo Application (?

(/Incompatible Software/Genieo.app)

Jawbone Updater Application (?

(/Applications/Jawbone Updater.app)

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

Google Chrome Application (Google, Inc.

(/Applications/Google Chrome.app)

ToDoHelper Application (?

(/Applications/ToDoHelper.app)

Internet Plug-ins:

Default Browser: 601 (installed 2016-09-17)

Flip4Mac WMV Plugin: 2.3.5.4 (installed 2010-09-10)

OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-05-10)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-04-19)

FlashPlayer-10.6: 29.0.0.140 (installed 2018-04-10)

Silverlight: 5.1.41212.0 (installed 2016-06-05)

QuickTime Plugin: 7.7.3 (installed 2018-03-30)

Flash Player: 29.0.0.140 (installed 2018-04-10)

iPhotoPhotocast: 7.0 (installed 2013-09-15)

SharePointBrowserPlugin: 14.7.7 (installed 2017-09-12)

AdobePDFViewer: 18.011.20038 (installed 2018-04-19)

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-01-19)

User Internet Plug-ins:

WebEx64: 1.0 (installed 2014-01-16)

BrowserPlus_2.6.0: 2.6.0 (installed 2010-03-29)

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)

ZoomUsPlugIn: 4.1.10062.1016 (installed 2017-10-22)

3rd Party Preference Panes:

BrowserPlus (installed 2010-03-29)

Flash Player (installed 2018-03-26)

Flip4Mac WMV (installed 2010-09-10)

Growl (installed 2013-02-27)

Java (installed 2018-01-19)

MacFUSE (installed 2010-05-09)

Time Machine:

Skip System Files: No

Mobile backups: Yes

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB - Disk used: 550.30 GB

Destinations:

L***e [Local] (Last used)

Total size: 499.97 GB

Total number of backups: 4

Oldest backup: 2017-03-27 07:52:44

Last backup: 2017-05-29 15:30:18

Top Processes by CPU:

Process (count)	Source	% of CPU
WindowServer	Apple	27
Contacts	Apple	15
AddressBookSourceSync	Apple	12
accountsd	Apple	7
soagent	Apple	6

Top Processes by Memory:

Process (count)	Source	RAM usage
Google Chrome Helper (14)	Google, Inc.	1.30 GB
kernel_task	Apple	704 MB
Microsoft Word	224 MB
ScreenSaverEngine	Apple	196 MB
Google Chrome	Google, Inc.	195 MB

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
ScreenSaverEngine	Apple	3
WindowServer	Apple	2
Dock	Apple	1
accountsd	Apple	0
Google Chrome Helper (14)	Google, Inc.	0