10.13.4 update broke a ton of stuff

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4 points

10.13.4 update broke a ton of stuff

Ok guys, I'll join the choir of 10.13.4 problems. Just so that the company is being made aware. Recently upgraded to 10.13.4 and all seemed fine (until I restarted). Then problems appeared

Problem #1: IMAP Email no longer working. In Mail I first got a constant prompt for password on my IMAP account. Deleted it and tried to re-set up but I'm ending in an infinite loop after setting up the server addresses, entering my password and then clicking "Done" which turns into a "next" button after clicking. Then the setup wizard is stuck in the "Next" loop forever. Can't create account.

Problem #2: Photo sync stopped working. I see synced Photos on iPhone and iPad but the Mac doesn't pick up the sync anymore. Tried killing the process to no avail.

Problem #3: iCloud Drive sync no longer working. I see the cloud icon in my iCloud Drive folder. trying to download the marked files from the cloud or uploading to the cloud will result in an error message that the operation couldn't be completed.

I've seen tons of other reports against 10.13.4 - so question: When is the next update due? I need the above features back to work

MacBook Pro with Retina display, macOS High Sierra (10.13.4)

Posted on Apr 19, 2018 12:38 AM

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Answer 1

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scenarnick2 Author

Level 1

4 points

Apr 23, 2018 12:43 AM in response to scenarnick2

Problem solved. The issue was not the OS X upgrade. It was a miscommunication between our Active Directory Server and the mac. After re-binding the mac to a preferred domain controller all iCloud and IMAP services came back to life. Case closed.

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Answer 2

Apr 19, 2018 5:18 AM in response to scenarnick2

You seem to have some third party software that is conflicting with the normal network access. Maybe some, urg... antivirus?

Please run Etrecheck and post its report here.

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Answer 3

scenarnick2 Author

Level 1

4 points

Apr 19, 2018 5:20 AM in response to Luis Sequeira1

Looks like you are spot-on. EtreCheck reports a problem with pending iCloud Files and the top process is Sophos Antivirus. Could be that this is causing issues - but this is being managed by my company... I'll open an IT ticket (and have to wait...)

EtreCheck version:4.2.1 (4C020)

Report generated:2018-04-19 14:15:59

Download EtreCheck from https://etrecheck.com

Runtime:6:15

Performance:Below Average

Problem:Other problem

Major Issues:

Anything that appears on this list needs immediate attention.

Stuck iCloud- This machine has a large number of pending iCloud transfers.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Clean up- There are orphan files that could be removed.