Macbook air internal trackpad not working

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Level 1

12 points

Macbook air internal trackpad not working

Any ideas on how to diagnose the potential cause of a non functioning trackpad on macbook air? A usb mouse works but the trackpad does not respond at all,

thx

MacBook Air, iOS 11.3

Posted on Apr 19, 2018 3:58 AM

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Answer 1

Top-ranking reply

sterling r

Community Specialist

Apr 19, 2018 4:23 PM in response to Dgoober2

Hello Dgoober2,

Thank you for using Apple Support Communities. It's my understanding your MacBook Air built-in trackpad isn't responding, however a USB mouse works without issue. I've got a couple of steps that can help with this issue.

First, try resetting the System Management Controller (SMC) on your Mac. Please review the information and steps in the link below:
How to reset the System Management Controller (SMC) on your Mac

If the issue persists, reset NVRAM using the following link:
How to reset NVRAM or PRAM on your Mac

Let us know the results. Please include any other troubleshooting steps you may have tried.

Have a great day!

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Answer 2

sterling r

Community Specialist

Apr 21, 2018 5:41 PM in response to Dgoober2

Dgoober2,

Thank you for trying the suggested steps and following up. Next we recommend contacting Apple Support for further assistance with this issue.

Contact Apple Support

Cheers!

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Answer 3

Dgoober2 Author

Level 1

12 points

Apr 20, 2018 1:52 AM in response to sterling r

Hi, thank you so much for the help.

I reset SMC as per instructions - didn’t work

I reset NVRAM as per instructions - on start up the screen got to a picture of a bluetooth apple wireless mouse and indicated i should turn it on (presumably as it did not detect the trackpad?) as the trackapd is not working I did try an apple mouse I have but it didnt’ work. I plugged in teh USB mouse and that didn’t work. I was able to advance to the next screen using tab and enter On the keyboard but that took me to the mac os utilities option and there I was trapped as I had no mouse to click contine and it simply would not recognise enter to proceed. In the end I had to power off.

Anything else I can try?

thanks again.

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Macbook air internal trackpad not working

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