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Question: Unable to connect to SMPT server for Apple Mail or Airmail.

I can connect to the IMAP server in Apple Mail and in Airmail but cannot connect to the SMTP server in either app and am therefore unable to send mail. I have tried, deleting my iCloud account in Apple Mail, resetting my router, resetting the PRAM, fsck check in safe mode all to no avail. Connection Doctor does not even show the SMTP server in the panel. Incidentally, I can receive mail OK but sending is impossible. However, using iCloud.com, I can receive and send mail in Safari but this means that I can do no formatting in the body of the email. This problem is happening on my MBA as well as my 27"iMac so it seems to be a router problem which I am unable to resolve.

I I have tried to attach screenshots that may help in diagnosing the problem but I can seem only to add one at a time. There are seven screenshots in total. The password in the screenshot below has been removed and I was in the clear in the original screenshot.User uploaded file

I will try to upload the other screens separately in the hope that this might help resolve the issue. Thank you in advance for our help.

iPhone 6 Plus, macOS Sierra (10.12.2), 27 iMac, MM Server, MBA, iWatch

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Ok , welcome 😎 .

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Apr 22, 2018 10:27 PM in response to Roger Adams In response to Roger Adams

In your screen shot you have not set up any web mail address like gmail , yahoo or any .

To configure the iCloud mail account a Mac user need a web mail address could be gmail address and an Apple ID to be created and both address are kept as same .

See these articles carefully step by step .

Sign in with your Apple ID - Apple Support

macOS Sierra: Set up iCloud on your Mac

Mail Settings Lookup - Apple Support

Verify an email account’s outgoing server in Mail on Mac - Apple Support

The last article Automatically manage connection settings in Mail on your Mac - Apple Support

Using Mac OS High Sierra 10.13.4 with all updates done the settings are dimmed and don't need to enter the settings manually , also it depends upon the service provider .

See this article also Use SSL to connect to an SMTP email server in Mail on Mac - Apple Support

If there are queries , please ask .

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Question marked as Helpful

Apr 22, 2018 10:27 PM in response to Roger Adams In response to Roger Adams

In your screen shot you have not set up any web mail address like gmail , yahoo or any .

To configure the iCloud mail account a Mac user need a web mail address could be gmail address and an Apple ID to be created and both address are kept as same .

See these articles carefully step by step .

Sign in with your Apple ID - Apple Support

macOS Sierra: Set up iCloud on your Mac

Mail Settings Lookup - Apple Support

Verify an email account’s outgoing server in Mail on Mac - Apple Support

The last article Automatically manage connection settings in Mail on your Mac - Apple Support

Using Mac OS High Sierra 10.13.4 with all updates done the settings are dimmed and don't need to enter the settings manually , also it depends upon the service provider .

See this article also Use SSL to connect to an SMTP email server in Mail on Mac - Apple Support

If there are queries , please ask .

Apr 22, 2018 10:27 PM

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Apr 22, 2018 10:30 PM in response to tygb In response to tygb

Thank you for your helpful comments. However, over the last week I have entered my STMP details many times but they could not be saved. In frustration, I have finally resolved the issue by cleaning out my HDD on all three Macs and reinstalling everything from scratch so I am now back to getting some work done.


Thank you again for your comments. I do appreciate it very much.

Apr 22, 2018 10:30 PM

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Question: Unable to connect to SMPT server for Apple Mail or Airmail.