Mac Mail won't recognize new password

Question

Level 1

11 points

Mac Mail won't recognize new password

I changed my password on my Comcast email account and now Mac Mail will not recognize the new password. I have changed the password in Mac Mail, and it will work with the outgoing server, but it will not retrieve incoming mail from the IMAP server. I can access the Comcast account on XFinity web site, so the problem is not with Comcast, but with Mac Mail. How can I fix this?

Using High Sierra 10.13.4

iMac, macOS High Sierra (10.13.4)

Posted on Apr 20, 2018 9:50 AM

Reply

Answer 1

Leanne_68

Community Specialist

Apr 21, 2018 8:21 AM in response to Golf Bird

Hello Golf Bird,

Thanks for visiting Apple Support Communities!

I know it's important to have access to your email account via the Mail app. With the Mail app open, please select Window > Connection Doctor. This will run a scan of your account and suggest steps to take to resolve the issue. The following guide details the process.

Use Mail Connection Doctor - Apple Support

Best regards.

Reply

Mac Mail won't recognize new password

Similar questions