iPad Pro Cannot send email "Rejected by Server"

Question

Level 1

4 points

iPad Pro Cannot send email "Rejected by Server"

I have an iPad Pro and it has the latest IOS that is current. I am try to send an email to myself. I know the email address is valid. I can send email to my husband but not to my personal email. I get an error message of: "Cannot Send Mail A copy has been placed in your outbox. The recipient "Me@att.net" was rejected by the server." I can send email to the world. My husband can send email to me. He can send email to himself via his iPhone and his "MS Outlook" with his desk top.

I retyped my ID and PW into the iPad and it confirms connectivity to my account on the ATT.yahoo server.

So, any ideas on how to do this? I ended up sending the information I wanted to my husband, he in turn forwarded it to my email and I got the information I wanted. There has got to be a better way! I always CC my out going email to the world but sending it to myself is rejected.

A little help?

iPad Pro Wi-Fi, iOS 11.3, null

Posted on Apr 20, 2018 1:52 PM

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Answer 1

eboggs_jkvl Author

Level 1

4 points

Apr 21, 2018 8:52 AM in response to LACAllen

FIXED IT!!!

Deleted the account, again. Went back in and added BUT this time I selected "Yahoo" and let yahoo set the connections. There was a change on the SMTP outgoing server. It now shows "Yahoo! SMTP Server" and NOT the "smtp.mail.yahoo.com" as before.

I just set an email from me to me and it worked. Sigh...

Thank all of you for your input.

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Answer 2

Ralph9430

Level 7

22,180 points

Apr 20, 2018 2:35 PM in response to eboggs_jkvl

In the Account Settings make sure the identity of the outgoing and incoming mail servers are entered correctly. Also check that both of them have the correct password.

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Answer 3

LACAllen

Level 8

43,688 points

Apr 20, 2018 7:25 PM in response to eboggs_jkvl

ok... but can you send yourself a message on the web portal?

can your husband send himself an email from his ATT account?

maybe ATT does not allow circular mail.

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Answer 4

eboggs_jkvl Author

Level 1

4 points

Apr 20, 2018 7:27 PM in response to LACAllen

I signed in to the AT&T portal and got this:

This server could not prove that it is us.mg205.mail.yahoo.com; its security certificate is from *.yahoo.com. This may be caused by a misconfiguration or an attacker intercepting your connection.

Proceed to us.mg205.mail.yahoo.com (unsafe)

Inside of the AT&T yahoo portal I emailed myself and it worked just fine.

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Answer 5

LACAllen

Level 8

43,688 points

Apr 20, 2018 7:37 PM in response to eboggs_jkvl

I guess you have your answer.

The iOS app on your iPad is receiving the same message and not sending your message.

Your iPad does not offer the "proceed...unsafe" option.

This seems to be a Yahoo issue to resolve. Can your husband send himself an email within the iPad app?

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Answer 6

LACAllen

Level 8

43,688 points

Apr 20, 2018 7:41 PM in response to eboggs_jkvl

He also can send to himself through his iPhone,

This suggests a difference between the iPhone and iPad mail apps of some sort.

Is it possible he modified some iOS settings for his ATT account that you haven't?

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Answer 7

LACAllen

Level 8

43,688 points

Apr 20, 2018 7:51 PM in response to eboggs_jkvl

ok... so again, I believe this is an issue for ATT to resolve. All your iPad does is "talk" to ATT's server.

iOS will react to the message(s) back and act. You have an error message that implies an unsafe situation, which iOS will act on and does not offer you a bypass like the web portal does.

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Answer 8

LACAllen

Level 8

43,688 points

Apr 20, 2018 7:15 PM in response to eboggs_jkvl

To be thorough, these are the settings your outbound/smtp server should have.

Can you send yourself an email from ATT's web portal?

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Answer 9

eboggs_jkvl Author

Level 1

4 points

Apr 20, 2018 4:21 PM in response to Ralph9430

Checked all that and no help. I also completely deleted the account from the iPad and readded the account. I just tested the reinstall of the mail ID by sending an email to my husband and he got the email so I can send. He returned the email back to me and I received the email. I can send and receive but I can't send to myself as it comes up with the same reject message.

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Answer 10

eboggs_jkvl Author

Level 1

4 points

Apr 20, 2018 7:36 PM in response to LACAllen

Inside the web portal I could send myself an email just fine. When I try through the iPad, I get the reject.

He also can send to himself inside the web portal, through his iPhone, and through MS Outlook from his desktop. He also used his desktop to send an email from me to my account and I received the email showing me as the sender and receiver.

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Answer 11

eboggs_jkvl Author

Level 1

4 points

Apr 20, 2018 7:23 PM in response to LACAllen

Exactly, but the fields are in a slightly different order on the screen but the information is what you show. The smtp.mail.att.net information on each line is the same.

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