Iphone 8 IOS 11.3 touchscreen not working

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Iphone 8 IOS 11.3 touchscreen not working

My iphone 8 updated to IOS 11.3 last night. I can turn it on and off and use the buttons but the touchscreen doesn't work so the phone is functionally useless now. Any help would be appreciated.

Things I have tried

- Turning it on and off

- Force restart

- Cannot factory reset through iTunes because I cannot enter my code (Touchscreen doesn't work)

iPhone 8, iOS 11.3

Posted on Apr 20, 2018 9:44 PM

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Answer 1

sterling r

Community Specialist

Apr 21, 2018 12:35 PM in response to Thorsimmonds

Hello Thorsimmonds,

Thank you for using Apple Support Communities!

I understand from your post that your touchscreen is not responding even though you have powered the iPhone off and on along with forcing it to restart. Since you have completed the steps from this article regarding your touchscreen not responding to touch you may need to contact Apple Support for additional assistance.

Get help with the display on your iPhone, iPad, or iPod touch - Apple Support
Contact - Official Apple Support

Best Regards.

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Iphone 8 IOS 11.3 touchscreen not working

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