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Question: Beats X headphones not working on the right side

My beats were working fine, I've had them since last August. Yesterday, the right ear bud stopped working. When I play a song I can hear fine through the left ear bud, but on the right side it sounded like the volume was on the lowest setting and sounded super distant. Tried a reset, tried just playing with the volume. Not sure what to do though.


(I only use the right side since I use my beats for biking and I need to be able to hear the cars on the left side)

iPhone 5s, iOS 8.1.2, Month and a half old

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Apr 22, 2018 7:31 AM in response to Tpargiter25 In response to Tpargiter25

Greetings, Tpargiter25!
Thanks for reaching out to the Apple Support Communities! It looks like your question hasn’t been answered yet, so here are some questions you can answer to allow the community to get you the best assistance:


  • What type of device are you using when you see the issue?
  • Have you tested the Beats with any other devices?

Looking forward to hearing back and have a great day!

Apr 22, 2018 7:31 AM

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Question: Beats X headphones not working on the right side