Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave > https://support.apple.com/macos/mojave

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Items in High Sierra Contacts grayed out

I need to change a birthday but I can't access it. The birthday and many other element of the contact are grayed out. What causes this and can I fix it?

iMac, macOS High Sierra (10.13.3), 27" 3.2 GHz Intel Core i5

Posted on

Reply
Question marked as Solved
Answer:
Answer:

I have found a solution for my issue and fixed it.

Someone was trying to help me setup a new iPhone and assumed that my Apple ID was the same as my Me.com/iCloud.com email address. Now, I've a contact list that is owned by something other than my Apple ID. Until I figured that out, it was frustrating looking for a contact on my iMac and my iPhone, both. The solution involved turning off iCloud which saved my contacts to my iMac. I've merged them, for the most part, but if I want to change information on any of these merged contacts I need to go through some hoops. First, I click edit on the person's info displayed in contacts. It will show the locations that made up the merged id. Clicking on a location brings up a small box with an edit choice. Click on edit and check the field you want to edit. If it lets you edit, you found the storage location that owns the info. If it doesn't, choose the others until you succeed.

Posted on

Page content loaded

Apr 22, 2018 7:49 AM in response to tygb In response to tygb

EtreCheck version: 4.2.1 (4C020)

Report generated: 2018-04-22 10:40:31

Download EtreCheck from https://etrecheck.com

Runtime: 4:54

Performance: Good


Problem: Other problem

Description:

strange behavior by apps


Major Issues: None


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Apps crashing- There have been numerous app crashes.

Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.


Hardware Information:

iMac (27-inch, Late 2013)

iMac Model: iMac14,2

1 3.2 GHz Intel Core i5 (i5-4570) CPU: 4-core

32 GB RAMAt maximum

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok

BANK 0/DIMM1 - 8 GB DDR3 1600 ok

BANK 1/DIMM1 - 8 GB DDR3 1600 ok


Video Information:

NVIDIA GeForce GT 755M - VRAM: 1024 MB

iMac 2560 x 1440


Drives:

disk0 - APPLE HDD WD10EZES-40UFAA0 1.00 TB (Mechanical)

Internal SATA 6 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - M******************D (Journaled HFS+) 999.35 GB

disk0s3 - Recovery HD (HFS+) [Recovery] 650 MB


disk1 - Seagate Backup+ Desktop 4.00 TB

External USB 480 Mbit/s

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 - 4*******e (Journaled HFS+) 4.00 TB


disk2 - Flash Drive SK_USB20 1.02 GB

External USB 480 Mbit/s

disk2s1 - 2C (MS-DOS FAT32) 1.02 GB


disk3 - Western Digital My Book 111D 2.00 TB

External USB 480 Mbit/s

disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk3s2 - 2*******e (Journaled HFS+) 2.00 TB


Mounted Volumes:

disk0s2 - M******************D 999.35 GB (432.08 GB free)

Journaled HFS+

Mount point: /


disk1s2 - 4*******e 4.00 TB (3.87 TB free)

Journaled HFS+

Mount point: /Volumes/4*******e


disk2s1 - 2C 1.02 GB (681 MB free)

MS-DOS FAT32

Mount point: /Volumes/2C


disk3s2 - 2*******e 2.00 TB (637.96 GB free)

Journaled HFS+

Mount point: /Volumes/2*******e


disk4s2 - T******************s 3.00 TB (491.17 GB free)

Case-Sensitive Journaled HFS+

Mount point: /Volumes/T******************s


Network:

Interface usbmodem144121: PANTECH USB DRIVER

Interface en0: Ethernet

One IPv4 address

Interface en5: iPhone

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

iCloud Quota: 1.94 TB available


System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: About 10 hours

System Load: 3.26 (1 min ago) 2.62 (5 min ago) 2.34 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist

Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Application Support/LogMeIn/drivers

[Loaded] LogMeInSoundDriver.kext (LogMeIn, Inc., 4.1.**67)


/Library/Extensions

[Loaded] Apowersoft_AudioDevice.kext (Apowersoft Limited, 1.6.7 - SDK 10.11)

[Loaded] SystemAudioRecorder.kext (Wondershare Software Co., Ltd, 1.1.0 - SDK 10.9)


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 163 Apple tasks
[Running] 121 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 35 Apple tasks
[Loaded] 177 Apple tasks
[Running] 122 Apple tasks
[Other] One Apple task


Launch Agents:

[Not Loaded] com.logmein.logmeinguiagentatlogin.plist (LogMeIn, Inc. - installed 2018-03-02)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-12)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Running] com.logmein.logmeinguiagent.plist (LogMeIn, Inc. - installed 2018-03-02)
[Loaded] com.oracle.java.Java-Updater.plist (? d3ae4d23 - installed 2017-12-19)
[Running] com.logmein.logmeingui.plist (LogMeIn, Inc. - installed 2018-03-02)
[Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2016-10-17)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (? 1574c81e - installed 2016-10-11)
[Running] com.logmein.logmeinserver.plist (LogMeIn, Inc. - installed 2018-03-02)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-12)
[Loaded] com.westerndigital.WD-SmartWare-Installer.plist (Western Digital Corporation Branded Products Group - installed 2016-12-30)
[Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-12-14)
[Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2016-12-31)
[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-03-26)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-19)
[Running] com.fitbit.galileod.plist (? 485714a8 - installed 2016-06-02)
[Loaded] com.adobe.ARMDC.Communicator.plist (? d94017c4 - installed 2016-10-11)
[Loaded] com.cocoatech.pathfinder.SMFHelper7.plist (Dragan Milic - installed 2018-02-14)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-06)
[Running] com.backblaze.bzserv.plist (Backblaze - installed 2018-01-30)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-06-10)


User Launch Agents:

[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-02-21)
[Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2018-04-22)


User Login Items:

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

Fantastical Launcher SMLoginItem (Mac App Store - installed 2018-04-21)

(/Applications/Fantastical 2.app/Contents/Library/LoginItems/Fantastical Launcher.app)

OneDrive Launcher SMLoginItem (Mac App Store - installed 2018-04-13)

(/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)

Day One Classic Reminders SMLoginItem (Mac App Store - installed 2016-08-13)

(/Applications/Day One Classic.app/Contents/Library/LoginItems/Day One Classic Reminders.app)


Internet Plug-ins:

FlashPlayer-10.6: 29.0.0.140 (installed 2018-04-10)

QuickTime Plugin: 7.7.3 (installed 2018-04-08)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-09-16)

AdobePDFViewer: 17.012.20098 (installed 2017-09-16)

Flash Player: 29.0.0.140 (installed 2018-04-10)

npDDRia: 0.0.14.3 (installed 2015-02-05)

PepperFlashPlayer: 29.0.0.140 (installed 2018-04-11)

Silverlight: 5.1.50901.0 (installed 2017-01-11)

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-01-30)


User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25)


Safari Extensions:

Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/(installed 2016-12-22)
DuckDuckGo Privacy Essentials.safariextz - DuckDuckGo - http://duckduckgo.com(installed 2018-03-28)
OpenIE.safariextz - Parallels - http://www.parallels.com(installed 2018-02-25)
iTube Studio.safariextz - iSkysoft Studio - http://www.iskysoft.com(installed 2015-11-06)


3rd Party Preference Panes:

Backblaze Backup (installed 2018-01-30)

Flash Player (installed 2018-03-26)

Java (installed 2018-01-30)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

M******************D: Disk size: 999.35 GB - Disk used: 567.27 GB

Destinations:

D**a [Network] (Last used)

Total size: 3.00 TB

Total number of backups: 22

Oldest backup: 2018-04-02 06:26:48

Last backup: 2018-04-22 08:23:01


Top Processes by CPU:

Process (count) Source % of CPU
Mail Apple 28
kernel_task Apple 12
trustd (4) Apple 11
mdworker (22) Apple 6
com.apple.WebKit.WebContent (12) Apple 6


Top Processes by Memory:

Process (count) Source RAM usage
com.apple.WebKit.WebContent (12) Apple 1.92 GB
kernel_task Apple 1.66 GB
Safari Apple 792 MB
mds_stores Apple 721 MB
mdworker (26) Apple 675 MB


Top Processes by Network Use:

Process Source Input Output
kernel_task Apple 709 MB 307 MB
mDNSResponder Apple 16 MB 4 MB
Mail Apple 11 MB 36 KB
com.apple.WebKit.Networking Apple 2 MB 12 KB
Dropbox Dropbox, Inc. 810 KB 715 KB


Top Processes by Energy Use:

Process (count) Source Energy usage (0-100)
helpd Apple 21
Mail Apple 14
WindowServer Apple 3
malloc_history (2) 2
com.apple.WebKit.WebContent (12) Apple 2


Virtual Memory Information:

Available RAM 14.77 GB
Free RAM 8.96 GB
Used RAM 17.23 GB
Cached files 5.81 GB
Swap Used 0 B


Diagnostics Information (past 7 days):

2018-04-22 10:33:45 AppleSpell Crash (8 times)

2018-04-22 08:28:05 galileod Crash (25 times)

Assertion failed: (px != 0), function operator->, file /Users/***/Fitbit_Synclair/mac/GalileoDaemon/../../common/boost/smart_ptr/share d_ptr.hpp, line 424.

2018-04-22 07:35:07 quicklookd.app Crash (once)

quicklookd seems struck trying to quit, crashing

abort() called

2018-04-17 11:44:05 Reminders.app Hang (once)

2018-04-17 03:51:24 mDNSResponder Crash (2 times)

mDNSResponder mDNSResponder-878.50.17 (Feb 15 2018 16:20:12)

Assertion failed: (LNTERRORcount < 1000), function tcpConnectionCallback, file /BuildRoot/Library/Caches/com.apple.xbs/Sources/mDNSResponder/mDNSResponder-878 .50.17/mDNSMacOSX/LegacyNATTraversal.c, line 466.

2018-04-16 18:22:16 Microsoft Outlook.app Hang (once)


End of report

Apr 22, 2018 7:49 AM

Reply Helpful

Apr 22, 2018 8:32 AM in response to Van-D In response to Van-D

Uninstall all third party apps / softwares from the Mac .

User uploaded file

User uploaded file

User uploaded fileUser uploaded file

Keep login items always empty in users and groups .

User uploaded file

Ad block is not to be used instead use reader mode for blockings ads while browsing see this article Hide ads when reading articles in Safari on Mac - Apple Support

And keep safari extensions as off , duck duck go and others are not required , try to use apple inbuilt applications rather than other app , then there are very less chances of corruption in Mac .

Apr 22, 2018 8:32 AM

Reply Helpful
Question marked as Solved

Apr 25, 2018 11:30 AM in response to Van-D In response to Van-D

I have found a solution for my issue and fixed it.

Someone was trying to help me setup a new iPhone and assumed that my Apple ID was the same as my Me.com/iCloud.com email address. Now, I've a contact list that is owned by something other than my Apple ID. Until I figured that out, it was frustrating looking for a contact on my iMac and my iPhone, both. The solution involved turning off iCloud which saved my contacts to my iMac. I've merged them, for the most part, but if I want to change information on any of these merged contacts I need to go through some hoops. First, I click edit on the person's info displayed in contacts. It will show the locations that made up the merged id. Clicking on a location brings up a small box with an edit choice. Click on edit and check the field you want to edit. If it lets you edit, you found the storage location that owns the info. If it doesn't, choose the others until you succeed.

Apr 25, 2018 11:30 AM

Reply Helpful

Apr 25, 2018 11:37 AM in response to tygb In response to tygb

I thank you for taking so much time on my problem. I fear your solutions will get me into more trouble without solving the problem. Backblaze has saved my life on more than one occasion by allowing me to restore files from my external hard drives from the cloud. Logmein is a very useful means to vist the iMac that I'm not near and to do screen sharing with security with clients. Parallels allows me to use buggy Windows in a more tolerable and stable environment than native Window when corporate america forces me to use Windows. Teamviewer is problematic and I had deleted it but the plist is a remnant and I'd missed it.

Apr 25, 2018 11:37 AM

Reply Helpful
User profile for user: Van-D

Question: Items in High Sierra Contacts grayed out