Announcement: Upgrade to macOS Mojave

With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click. 
Find out how to upgrade to macOS Mojave > https://support.apple.com/macos/mojave

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: can't connect to the account "icloud"

I continually receive this message in Mail and can't send emails from my icloud. How can I delete this please?

iMac, Other OS, OS X Version 10.0.3.

Posted on

Reply

Page content loaded

Apr 23, 2018 11:08 PM in response to Shauneenb In response to Shauneenb

Thank you - I can receive emails, but can't send any from that device. I'm also using High Sierra 10.13.4

Apr 23, 2018 11:08 PM

Reply Helpful

Apr 24, 2018 12:23 AM in response to Shauneenb In response to Shauneenb

Enter in user library see this article macOS Sierra: Library folder

Delete the complete contents of folders Caches , Cookies , Saved application state into the trash , restart the Mac and empty the trash .

To work your I cloud mail account you must have to create a web mail address like gmail or any and Apple ID that are kept as same , open system preferences > iCloud account under your name Apple ID must be shown that you must be signed in with I cloud account .

In internet accounts > click on iCloud check all the boxes except back to my Mac and click on web mail account check all the boxes .

See some articles Sign in with your Apple ID - Apple Support

macOS Sierra: Set up iCloud on your Mac

Make sure you are not using any anti virus , third party apps , softwares in your Mac , you can use https://etrecheck.com/

And it will show what is running in the Mac , also use Antivirus Replacement for Mac - Scan and Remove Malware | Malwarebytes

and if any malware or adwares are installed that will be removed .

Try these methods it is possible the Mac is malfunctioning in that scenario a new user account is created see this article How to test an issue in another user account on your Mac - Apple Support

Apr 24, 2018 12:23 AM

Reply Helpful
User profile for user: Shauneenb

Question: can't connect to the account "icloud"