Heart rate chart unavailable

Apple Watch workout app has been working fine until the last week, no all my 5km runs have an average heart rate but no heart rate chart. All it shows is “Chart Unavailable”, which appears to be because it’s not able to take my heart rate. I wear it tighter for running and am doing the exact same route as when it was working, I have no tattoos and there’s no above average amounts of sweat. Any ideas?

Posted on Apr 24, 2018 4:01 PM

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Question marked as Top-ranking reply

Posted on Apr 25, 2018 11:24 AM

Hey njwilli3,

It sounds like your Apple Watch used to record your heart rate without issue, but now it's not recording it and the chart is unavailable for viewing because of the lack of data. I'll be happy to help out.

You've done some great troubleshooting so far, so you may have already viewed this resource. If not, take a look now and make sure that you're getting accurate measurements with your Apple Watch: Get the most accurate measurements using your Apple Watch - Apple Support

If your Apple Watch is still not tracking your heart rate, try unpairing and pairing again.

Back up Apple Watch: Back up your Apple Watch - Apple Support
Unpair and pair again: Unpair your Apple Watch and iPhone - Apple Support

Cheers!

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3 replies
Question marked as Top-ranking reply

Apr 25, 2018 11:24 AM in response to njwilli3

Hey njwilli3,

It sounds like your Apple Watch used to record your heart rate without issue, but now it's not recording it and the chart is unavailable for viewing because of the lack of data. I'll be happy to help out.

You've done some great troubleshooting so far, so you may have already viewed this resource. If not, take a look now and make sure that you're getting accurate measurements with your Apple Watch: Get the most accurate measurements using your Apple Watch - Apple Support

If your Apple Watch is still not tracking your heart rate, try unpairing and pairing again.

Back up Apple Watch: Back up your Apple Watch - Apple Support
Unpair and pair again: Unpair your Apple Watch and iPhone - Apple Support

Cheers!

Apr 26, 2018 2:40 PM in response to Joseph_S.

Thanks for the response.


So the unpairing and repairing had no effect. Still chart unavailable.


I then did a hard reset (held both crown and side button) and was able to do both a HIIT session and run with heart rate charts.


The one thing I’ve noticed now is that elevation is missing, weirdly though I use RunGap to sync the Apple Health workouts to Strava and Runkeeper and from the data sent to it from Health they have the recorded elevation data, however Apple’s own inbuilt Activity app isn’t getting this information??

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Heart rate chart unavailable

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