Unknown Error Occured -12894

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Unknown Error Occured -12894

I’m using Apple Music on an IPhone 7, the other day majority of my songs just stopped playing. I thought it was a problem with my Bluetooth headphones because it would play out loud but now the songs won’t play at all and I just started getting this pop up “unknown error occured“ screen. How can I fix this

iPhone 5s, iOS 7.0.6

Posted on Apr 26, 2018 12:12 AM

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Answer 1

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chuck_3rd

Community Specialist

Apr 26, 2018 7:53 PM in response to Sekilah

Hi there, Sekilah,

Thanks for stopping by the Apple Support Communities. If I understand your issue, when trying to listen to Apple Music your music won't play and you receive an error "Unknown Error Occurred -12894". I'd be happy to help!

First, force close the Music app: How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support . Then, restart your iPhone: Restart your iPhone, iPad, or iPod touch - Apple Support .

If the issue continues after that, check for, and install, any available updates for your iPhone: Update your iPhone, iPad, or iPod touch - Apple Support .

If you're still having trouble after this, please don't hesitate to respond back.

Cheers!

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Unknown Error Occured -12894

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