iPhone SE iOS 11.3.1 USB to Pioneer AVH-280BT Error-02-60 iPod Firmware version is old

iPhone SE

iOS 11.3.1

Pioneer AVH-280BT car head unit



Head Unit is a Pioneer AVH-280BT when connecting via USB, iPhone charges, however, not connecting: getting Error-02-60 “iPod Firmware version is old”, of all things. Yes, I tried several power cycles with the iPhone, turn head unit off then on again, starting music in the phone with the music app before connecting, nothing makes any difference.


I can connect via bluetooth, and play music, however, functions/features are missing or not available that are with USB connection.


A few months ago I had ZERO issues with connecting previous iPhones to this unit, using iOS 11, (I think up to 11.2.1?), also currently connecting iPad Mini (1st gen.) w/iOS 9.3.5. works fine. ...Is there something about 11.3 or 11.3.1 that is causing issues for anyone else?


I’m beginning to regret not spending a little more on a Pioneer unit that has upgradeable firmware, (this one does not). Apple really needs to not mess with iOS USB music connectivity.

iPhone SE, iOS 11.3.1

Posted on Apr 26, 2018 5:04 PM

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Question marked as Top-ranking reply

Posted on Apr 30, 2018 10:31 PM

I would like to repost something that was part of a reply above:


Pioneer is aware of the issue, and, apparently working on it. As far as Apple goes, yes, I have sent them feedback, I was going to call, then I saw the notice from Pioneer, so, I'm sure both Apple and Pioneer is Aware of the issue.


If you have one of the Pioneer DVD head units listed below that do not have Bluetooth, and you have not updated your iOS, WAIT, do not update, read below:


"IMPORTANT NOTICE: INCOMPATIBILITY IN CERTAIN PIONEER MULTIMEDIA RECEIVERS OF “IPOD” SOURCE VIA USB WITH IOS11.3X

April 27, 2018

Dear Valued Pioneer Customer:

Pioneer has become aware of an incompatibility of the “iPod” source function in certain Pioneer multimedia receivers when connected to an iPhone® or iPod touch® device running iOS 11.3x via USB cable. If you connect by USB cable an iPhone or iPod touch device that has been updated to iOS 11.3x, an error message will display on the iPod source screen and you will not be able to play content from the connected device. Connection of an iPhone or iPod touch by Bluetooth or of an Android OS device by Bluetooth or USB is not affected.


If you use an iPhone or iPod touch with an AVH-270BT, AVH-271BT, AVH-280BT, AVH-290BT, AVH-291BT, or MVH-AV290BT receiver, please connect the iPhone or iPod touch device via Bluetooth. For AVH-170DVD, AVH-171DVD, AVH-180DVD, or AVH-190DVD receivers, to maintain compatibility with iPod source, please continue using iOS 11.2x or older with your iPhone or iPod touch.


Pioneer is working to resolve the issue and will update this notice. Please check back here for updates. If you have any questions, please contact Pioneer Customer Service toll free at 1-800-421-1404, Monday through Friday, 7:30 AM - 11:30 AM and 12:30 PM – 4:00 PM (Pacific Time), excluding holidays, or online through http://www.pioneerelectronics.com/PUSA/AboutPioneer/Contact Us.

Sincerely,


Pioneer Electronics (USA) Inc."


link: iOS_11_3x | Pioneer Electronics USA (I found this on pioneer's site, page for AVH-290BT, on my way to find support.)

30 replies
Question marked as Top-ranking reply

Apr 30, 2018 10:31 PM in response to benji888

I would like to repost something that was part of a reply above:


Pioneer is aware of the issue, and, apparently working on it. As far as Apple goes, yes, I have sent them feedback, I was going to call, then I saw the notice from Pioneer, so, I'm sure both Apple and Pioneer is Aware of the issue.


If you have one of the Pioneer DVD head units listed below that do not have Bluetooth, and you have not updated your iOS, WAIT, do not update, read below:


"IMPORTANT NOTICE: INCOMPATIBILITY IN CERTAIN PIONEER MULTIMEDIA RECEIVERS OF “IPOD” SOURCE VIA USB WITH IOS11.3X

April 27, 2018

Dear Valued Pioneer Customer:

Pioneer has become aware of an incompatibility of the “iPod” source function in certain Pioneer multimedia receivers when connected to an iPhone® or iPod touch® device running iOS 11.3x via USB cable. If you connect by USB cable an iPhone or iPod touch device that has been updated to iOS 11.3x, an error message will display on the iPod source screen and you will not be able to play content from the connected device. Connection of an iPhone or iPod touch by Bluetooth or of an Android OS device by Bluetooth or USB is not affected.


If you use an iPhone or iPod touch with an AVH-270BT, AVH-271BT, AVH-280BT, AVH-290BT, AVH-291BT, or MVH-AV290BT receiver, please connect the iPhone or iPod touch device via Bluetooth. For AVH-170DVD, AVH-171DVD, AVH-180DVD, or AVH-190DVD receivers, to maintain compatibility with iPod source, please continue using iOS 11.2x or older with your iPhone or iPod touch.


Pioneer is working to resolve the issue and will update this notice. Please check back here for updates. If you have any questions, please contact Pioneer Customer Service toll free at 1-800-421-1404, Monday through Friday, 7:30 AM - 11:30 AM and 12:30 PM – 4:00 PM (Pacific Time), excluding holidays, or online through http://www.pioneerelectronics.com/PUSA/AboutPioneer/Contact Us.

Sincerely,


Pioneer Electronics (USA) Inc."


link: iOS_11_3x | Pioneer Electronics USA (I found this on pioneer's site, page for AVH-290BT, on my way to find support.)

Jun 6, 2018 4:35 PM in response to Dogcow-Moof

I was having this problem with my Pioneer receiver and also with my Chevy’s MyLink radio and also with some iHome devices and also with... you get the picture. So with so many different devices having the hiccup, I suspected that it might have been an Apple IOS issue and I just needed to wait until Apple released an update that worked.


It’s impossible for a manufacturer like Apple to test and guarantee compatibility with so many 3rd party devices. When you stop and think about it, it’s amazing how well so many devices work so well with Apple products. However, this problem was pretty widespread across multiple manufacturers and it was clear to me that it was an Apple issue, but it was more inconvenient than fatal.


Being patient and waiting until IOS 11.4 came out proved to be the fix as the iPhone is now working on all systems again.

May 15, 2018 8:49 AM in response to and_ita

As mentioned, we are all other users here - you are not addressing Apple. If you want Apple to know about it, contact them.


As for the remainder of your post - you need to employ some logic and common sense. When a software developer introduces a new iOS or Mac OS (or any other flavor), it is logical that they cannot possibly make it work with every other thing in the world (whether that be cars, an accessory, or anything else) - it is simply not feasible or possible. That is why Apple releases beta versions of the new software months in advance to all the other manufacturers/developers - so they can test it with their own stuff. Some of them manage to have an update ready when the new iOS comes out - others lag behind. And, still others decide not to update their device(s) - that is their decision and the consumer should/needs to contact them.


FWIW, if these car problems are USB port related, then it would probably have been a firmware update that might have caused the problem.


Have you (or anyone else with an issue with their car) contacted your car manufacturer to see if there is a firmware update available by going to your service dept? If you have, then have you contacted Apple and presented your problem in a calm manner rather than derogatory remarks?


And no, I am NOT a "fanboy", but I am logical and try to evaluate both sides' possible issues.

Apr 30, 2018 10:56 PM in response to benji888

This forum is odd, can't edit a post...


I'd like to add that anyone with one of these Pioneer head units use the link to contact Pioneer, and also contact Apple support. IMO, it's the responsibility of both Pioneer and Apple, because, as I have stated already, once you update your iOS, Apple does not allow you to go back to an old iOS version that works for you.

May 1, 2018 1:04 PM in response to benji888

macOS and iOS despite their similarities have a major difference, iOS does NOT have a user accessible file management system. This limits a number of things that a user can do and is not going to be changed by Apple due to security and application reasons.


You keep assuming facts not in evidence. Can you show me that Apple made a change in USB connectivity that disables it? USB is a standard that Apple does not control, if they had made a proprietary change to it then EVERYONE would be having a problem with it, not just people with Pioneer (unlike Stuart I can remember the brand) would be having the same connectivity problem. Since they aren't, and I've only seen Pioneer owners complaining about this error message, it would seem that Pioneer in their firmware included code that did not completely adhere to USB standards, hence the message that you posted here. Apple did not make a change that they knew would disable some head units from that company.


There are steps you can take with your device, at your own risk, the will allow you to go back but it is not supported by Apple and you will not find any information about it here. But the bottom line is that Pioneer made a mistake and it is on them to resolve your issue.

May 1, 2018 5:13 AM in response to benji888

benji888 wrote:


Your "obvious answer" is not the obvious answer, the obvious answer is there is some sort of bug in iOS, and I am here asking who else has this problem, do you have this car head unit, or a similar one, or have similar issue?


If that is the case, then your question is a "poll" and constitutes a violation of the Apple Support Communities Use Agreement. Be careful asking for moderator intervention. The moderators don't take sides. They take action to clean up the forums so that they look the way the moderators want them to look. They could very well delete your entire thread.


I think the responses you are getting are based on exasperation more than anything else. This kind of problem has been going on for years. A third party hardware product, even if you bought it 2016, likely has firmware that dates from many years before. Third party hardware vendors won't change until after it physically breaks. And Apple has a long history of releasing incomplatible updates. Essentially, you are asking if anyone else has experienced standard Apple and standard 3rd party hardware behaviour. How many replies do you want? 500 million?


My advice is to keep your devices on the OS version they came with. That is the only way to avoid this problem. When new products stop working, buy a new device with a new version of the operating system.

Apr 26, 2018 6:39 PM in response to benji888

You wrote: "...I’m beginning to regret not spending a little more on a Pioneer unit that has upgradeable firmware, (this one does not). Apple really needs to not mess with iOS USB music connectivity..."


You'd think Apple would want to be able to connect to every stereo on the planet, right? Sadly, there comes a time when they have to move on and make the decision to support stereos that are capable of keeping up with the ever-evolving technology that drives the cell phone/device industry.


The obvious answer here is to update the firmware to catch up with the iOS - maybe Panasonic can create a solution for you?

May 15, 2018 4:05 AM in response to Greg_Colorado

Same on my Hyundai, same on 2018 FCA car, same on Toyoya, same on Nissan, same on Infinity, Subaru etc...

This forum is full of the same USB issue with brand new car of every manufacturer since ios 11....

For fansboy "it's never apple fault, never"...

Solution is "buy a new car" also with 2018 car....

Apple should fix their connectivity issue since buggy ios 11; Answer is not apple fault buy new car/stereo/headset = swap to android....i don't want to swap with android...but apple are forcing us....wake up pls

May 21, 2018 9:19 AM in response to benji888

I’m currently using iPhone 7 plus , before the update of 11.3.1 , i can play music on my cousin car which also have the same brand as yours Pioneer AVH-295BT but after i updated the new ios hoping for the best to fixed bug and slowed performance issue will be okay but turn out it didn’t beside i couldn’t play music in the pioneer player , there was alot of apps crash started to happening ever since the new update , i’m really hoping that apple did saw this a try to sort out as soon as possible

Apr 26, 2018 7:58 PM in response to Stuart423

No that is not the answer, plus, I already said, the firmware is not updatable.


There should be no reason for a 2-year old car head unit to not connect via USB to an iPhone for music streaming. Period. If it was 10 years old, maybe, but it's not.


As I said, I had no issues connecting before, so, it's obviously some kind of BUG that's appeared in iOS sometime since 11.2.1. I have seen others with similar issues. (And I have sent Apple feedback also, indicating this is a bug.)


Maybe I should not have mentioned the firmware, but, there are many units out there that the firmware is not updatable, and people should not be expected to have to buy a new car head unit every two years. If Apple is going to push people to update to the latest iOS, and not allow people to go back if there is an issue, then they need to FIRST get things working properly!

Apr 27, 2018 7:48 AM in response to IdrisSeabright

I'm not asking apple to support "forever", as I said, it is only a 1 1/2 year old head unit, (that's when I installed it, it's a 2016 model, so that's why I said 2 years)!


If anyone else wants to just tell me "Apple moved on", instead of being smarmy about it, point me to Apple Support document(s) on this, or point me to a post in this support forum where this has already been discussed, otherwise, please refrain from posting non-helpful comments. Thanks.

Apr 27, 2018 7:59 AM in response to benji888

benji888 wrote:



If anyone else wants to just tell me "Apple moved on", instead of being smarmy about it, point me to Apple Support document(s) on this, or point me to a post in this support forum where this has already been discussed, otherwise, please refrain from posting non-helpful comments. Thanks.

The definition of "smarmy" is not "bluntly telling people a truth they don't want to hear". It means the opposite, in fact: "ingratiating and wheedling in a way that is perceived as insincere or excessive".


Apple has no support documents on Pioneer products and why they no longer support particular models.

May 1, 2018 7:58 AM in response to etresoft

This is not a poll.


"My advice is to keep your devices on the OS version they came with. That is the only way to avoid this problem. When new products stop working, buy a new device with a new version of the operating system."


Well, that is not Apple's advice, they want us to keep updating our iOS devices with the latest version of iOS, they are very strong about this, always recommend it in every support document Apple publishes.


>>>The problem I have here is twofold:


1) I updated my device with the latest iOS as Apple recommends. I completely lost the connection to my car head unit, with NO WARNING FROM APPLE, that a change had been made to the USB interface/protocol, and it may affect the ability to work with peripheral devices. Essentially, a function I have been using was suddenly lost, FOR NO APPARENT REASON TO ME, THE CUSTOMER.


2) Apple DOES NOT ALLOW YOU TO GO BACK once you find out a new version of iOS breaks functionality.


What all of you naysayers fail to understand is that we are not only talking about my 18 month old car head unit, but, also brand new current models people can go out and purchase today.


Stop telling me I have to buy a new unit, some people have bought a new unit and are having this same problem. Maybe money grows on trees for some of you and you just solve all your problems by buying a new unit and paying someone to install that new one. Reality is, most people do not update their car head units every couple of years like they do their iPhones, but, may update to a new one in an older car.


>>Also, you people talk about this as if it's like the 30-pin connector to lightning connector issue, that was not an issue, you could choose to buy a new iDevice with a lightning connector, but, then you might have compatibility issues and have to buy new peripherals, but, this was all known ahead of time. This is entirely different, I updated iOS, then it suddenly didn't work. If you can't understand this, please do not belittle me or others with this issue by telling me to grin and bear it, I will not take it from any of you. We're not even talking about a major iOS update like 10 to 11, just a . release.

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iPhone SE iOS 11.3.1 USB to Pioneer AVH-280BT Error-02-60 iPod Firmware version is old

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