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iPhone SE iOS 11.3.1 USB to Pioneer AVH-280BT Error-02-60 iPod Firmware version is old

iPhone SE

iOS 11.3.1

Pioneer AVH-280BT car head unit



Head Unit is a Pioneer AVH-280BT when connecting via USB, iPhone charges, however, not connecting: getting Error-02-60 “iPod Firmware version is old”, of all things. Yes, I tried several power cycles with the iPhone, turn head unit off then on again, starting music in the phone with the music app before connecting, nothing makes any difference.


I can connect via bluetooth, and play music, however, functions/features are missing or not available that are with USB connection.


A few months ago I had ZERO issues with connecting previous iPhones to this unit, using iOS 11, (I think up to 11.2.1?), also currently connecting iPad Mini (1st gen.) w/iOS 9.3.5. works fine. ...Is there something about 11.3 or 11.3.1 that is causing issues for anyone else?


I’m beginning to regret not spending a little more on a Pioneer unit that has upgradeable firmware, (this one does not). Apple really needs to not mess with iOS USB music connectivity.

iPhone SE, iOS 11.3.1

Posted on Apr 26, 2018 5:04 PM

Reply
Question marked as Top-ranking reply

Posted on May 30, 2018 7:15 AM

iOS 11.4 FIXED THIS! 😀😀


I did contact Apple support, in as far as reporting a bug, but, I didn't call them. Once I calmed down about it, my instincts were telling me maybe it's a bug and to wait since the 11.4 betas were moving along quickly.


So, since this was fixed by an iOS update, it was not Pioneer's problem after all.


...In fact, I think USB connectivity is faster than it was previously, seems to start to play music faster than bluetooth.


😀


The release notes show 11.4 update may fix various connectivity issues:


"• Fixes an issue where CarPlay audio could become distorted
• Fixes an issue where selecting music from your iPhone could fail when playing music over Bluetooth or when connected to USB on some vehicles"​

30 replies
Question marked as Top-ranking reply

May 30, 2018 7:15 AM in response to benji888

iOS 11.4 FIXED THIS! 😀😀


I did contact Apple support, in as far as reporting a bug, but, I didn't call them. Once I calmed down about it, my instincts were telling me maybe it's a bug and to wait since the 11.4 betas were moving along quickly.


So, since this was fixed by an iOS update, it was not Pioneer's problem after all.


...In fact, I think USB connectivity is faster than it was previously, seems to start to play music faster than bluetooth.


😀


The release notes show 11.4 update may fix various connectivity issues:


"• Fixes an issue where CarPlay audio could become distorted
• Fixes an issue where selecting music from your iPhone could fail when playing music over Bluetooth or when connected to USB on some vehicles"​

May 1, 2018 5:13 AM in response to benji888

benji888 wrote:


Your "obvious answer" is not the obvious answer, the obvious answer is there is some sort of bug in iOS, and I am here asking who else has this problem, do you have this car head unit, or a similar one, or have similar issue?


If that is the case, then your question is a "poll" and constitutes a violation of the Apple Support Communities Use Agreement. Be careful asking for moderator intervention. The moderators don't take sides. They take action to clean up the forums so that they look the way the moderators want them to look. They could very well delete your entire thread.


I think the responses you are getting are based on exasperation more than anything else. This kind of problem has been going on for years. A third party hardware product, even if you bought it 2016, likely has firmware that dates from many years before. Third party hardware vendors won't change until after it physically breaks. And Apple has a long history of releasing incomplatible updates. Essentially, you are asking if anyone else has experienced standard Apple and standard 3rd party hardware behaviour. How many replies do you want? 500 million?


My advice is to keep your devices on the OS version they came with. That is the only way to avoid this problem. When new products stop working, buy a new device with a new version of the operating system.

May 1, 2018 9:04 AM in response to benji888

I am going to emphasize something about iOS updates - here is a link to the licensing agreement which you agreed to:


https://www.apple.com/legal/sla/docs/iOS112.pdf


And here some excerpts:


Section 2 i:

If you choose to allow automatic app updates, your iOS Device will periodically check with Apple for updates to the apps on your device and, if one is available, the update will automatically download and install onto your device. You can turn off the automatic app updates altogether at any time by going to Settings, tap iTunes & App Store, and under Automatic Downloads, turn off Updates.


And, here is an excerpt of the Section 7 (please do read the entire thing):


7. Disclaimer of Warranties.


7.2

you expressly acknowledge and agree that, to the extent permitted by

applicable law, use of the ios software and any services performed by or

accessed through the ios software is at your sole risk and that the entire risk as

to satisfactory quality, performance, accuracy and effort is with you.

7.3

to the maximum extent permitted by applicable law, the ios software and

services are provided “as is” and “as available”, with all faults and without

warranty of any kind, and apple and apple’s licensors (collectively referred to

as “apple” for the purposes of sections 7 and 8) hereby disclaim all warranties

and conditions with respect to the ios software and services, either express,

implied or statutory, including, but not limited to, the implied warranties and/or

conditions of merchantability, satisfactory quality, fitness for a particular

purpose, accuracy, quiet enjoyment, and non-infringement of third party rights.

7.4

apple does not warrant against interference with your enjoyment of the ios

software and services, that the functions contained in, or services performed or

provided by, the ios software will meet your requirements, that the operation of

the ios software and services will be uninterrupted or error-free, that any

service will continue to be made available, that defects in the ios software or

services will be corrected, or that the ios software will be compatible or work

with any third party software, applications or third party services. installation

of this ios software may affect the availability and usability of third party

software, applications or third party services, as well as apple products and

services.


These legal terms - which you have agreed to - really make your entire argument about Apple's responsibilities irrelevant.

May 1, 2018 11:11 AM in response to benji888

It is obviously impossible to make you see things rationally. But, you may want to read through the ToU here:


https://discussions.apple.com/docs/DOC-5952


My final advice:


Any company is entitled to do things the way they think is best. Since you do not like anything about how Apple does things, why don't you sell your Apple device(s) and buy a different product.


Good luck with the forums for other platforms.

Apr 26, 2018 6:39 PM in response to benji888

You wrote: "...I’m beginning to regret not spending a little more on a Pioneer unit that has upgradeable firmware, (this one does not). Apple really needs to not mess with iOS USB music connectivity..."


You'd think Apple would want to be able to connect to every stereo on the planet, right? Sadly, there comes a time when they have to move on and make the decision to support stereos that are capable of keeping up with the ever-evolving technology that drives the cell phone/device industry.


The obvious answer here is to update the firmware to catch up with the iOS - maybe Panasonic can create a solution for you?

Apr 26, 2018 7:58 PM in response to Stuart423

No that is not the answer, plus, I already said, the firmware is not updatable.


There should be no reason for a 2-year old car head unit to not connect via USB to an iPhone for music streaming. Period. If it was 10 years old, maybe, but it's not.


As I said, I had no issues connecting before, so, it's obviously some kind of BUG that's appeared in iOS sometime since 11.2.1. I have seen others with similar issues. (And I have sent Apple feedback also, indicating this is a bug.)


Maybe I should not have mentioned the firmware, but, there are many units out there that the firmware is not updatable, and people should not be expected to have to buy a new car head unit every two years. If Apple is going to push people to update to the latest iOS, and not allow people to go back if there is an issue, then they need to FIRST get things working properly!

Apr 27, 2018 7:48 AM in response to IdrisSeabright

I'm not asking apple to support "forever", as I said, it is only a 1 1/2 year old head unit, (that's when I installed it, it's a 2016 model, so that's why I said 2 years)!


If anyone else wants to just tell me "Apple moved on", instead of being smarmy about it, point me to Apple Support document(s) on this, or point me to a post in this support forum where this has already been discussed, otherwise, please refrain from posting non-helpful comments. Thanks.

Apr 27, 2018 7:59 AM in response to benji888

benji888 wrote:



If anyone else wants to just tell me "Apple moved on", instead of being smarmy about it, point me to Apple Support document(s) on this, or point me to a post in this support forum where this has already been discussed, otherwise, please refrain from posting non-helpful comments. Thanks.

The definition of "smarmy" is not "bluntly telling people a truth they don't want to hear". It means the opposite, in fact: "ingratiating and wheedling in a way that is perceived as insincere or excessive".


Apple has no support documents on Pioneer products and why they no longer support particular models.

Apr 30, 2018 10:31 PM in response to benji888

I would like to repost something that was part of a reply above:


Pioneer is aware of the issue, and, apparently working on it. As far as Apple goes, yes, I have sent them feedback, I was going to call, then I saw the notice from Pioneer, so, I'm sure both Apple and Pioneer is Aware of the issue.


If you have one of the Pioneer DVD head units listed below that do not have Bluetooth, and you have not updated your iOS, WAIT, do not update, read below:


"IMPORTANT NOTICE: INCOMPATIBILITY IN CERTAIN PIONEER MULTIMEDIA RECEIVERS OF “IPOD” SOURCE VIA USB WITH IOS11.3X

April 27, 2018

Dear Valued Pioneer Customer:

Pioneer has become aware of an incompatibility of the “iPod” source function in certain Pioneer multimedia receivers when connected to an iPhone® or iPod touch® device running iOS 11.3x via USB cable. If you connect by USB cable an iPhone or iPod touch device that has been updated to iOS 11.3x, an error message will display on the iPod source screen and you will not be able to play content from the connected device. Connection of an iPhone or iPod touch by Bluetooth or of an Android OS device by Bluetooth or USB is not affected.


If you use an iPhone or iPod touch with an AVH-270BT, AVH-271BT, AVH-280BT, AVH-290BT, AVH-291BT, or MVH-AV290BT receiver, please connect the iPhone or iPod touch device via Bluetooth. For AVH-170DVD, AVH-171DVD, AVH-180DVD, or AVH-190DVD receivers, to maintain compatibility with iPod source, please continue using iOS 11.2x or older with your iPhone or iPod touch.


Pioneer is working to resolve the issue and will update this notice. Please check back here for updates. If you have any questions, please contact Pioneer Customer Service toll free at 1-800-421-1404, Monday through Friday, 7:30 AM - 11:30 AM and 12:30 PM – 4:00 PM (Pacific Time), excluding holidays, or online through http://www.pioneerelectronics.com/PUSA/AboutPioneer/Contact Us.

Sincerely,


Pioneer Electronics (USA) Inc."


link: iOS_11_3x | Pioneer Electronics USA (I found this on pioneer's site, page for AVH-290BT, on my way to find support.)

Apr 30, 2018 10:56 PM in response to benji888

This forum is odd, can't edit a post...


I'd like to add that anyone with one of these Pioneer head units use the link to contact Pioneer, and also contact Apple support. IMO, it's the responsibility of both Pioneer and Apple, because, as I have stated already, once you update your iOS, Apple does not allow you to go back to an old iOS version that works for you.

May 1, 2018 7:40 AM in response to benji888

You can edit but you have a 15 minute window.


It is patently clear from the statement you found the Pioneer is fully aware of the problem and they are taking responsibility for it. That may involve working with Apple to see if they will come up with some sort of work around but that does not make it Apple's responsibility.

May 1, 2018 7:58 AM in response to etresoft

This is not a poll.


"My advice is to keep your devices on the OS version they came with. That is the only way to avoid this problem. When new products stop working, buy a new device with a new version of the operating system."


Well, that is not Apple's advice, they want us to keep updating our iOS devices with the latest version of iOS, they are very strong about this, always recommend it in every support document Apple publishes.


>>>The problem I have here is twofold:


1) I updated my device with the latest iOS as Apple recommends. I completely lost the connection to my car head unit, with NO WARNING FROM APPLE, that a change had been made to the USB interface/protocol, and it may affect the ability to work with peripheral devices. Essentially, a function I have been using was suddenly lost, FOR NO APPARENT REASON TO ME, THE CUSTOMER.


2) Apple DOES NOT ALLOW YOU TO GO BACK once you find out a new version of iOS breaks functionality.


What all of you naysayers fail to understand is that we are not only talking about my 18 month old car head unit, but, also brand new current models people can go out and purchase today.


Stop telling me I have to buy a new unit, some people have bought a new unit and are having this same problem. Maybe money grows on trees for some of you and you just solve all your problems by buying a new unit and paying someone to install that new one. Reality is, most people do not update their car head units every couple of years like they do their iPhones, but, may update to a new one in an older car.


>>Also, you people talk about this as if it's like the 30-pin connector to lightning connector issue, that was not an issue, you could choose to buy a new iDevice with a lightning connector, but, then you might have compatibility issues and have to buy new peripherals, but, this was all known ahead of time. This is entirely different, I updated iOS, then it suddenly didn't work. If you can't understand this, please do not belittle me or others with this issue by telling me to grin and bear it, I will not take it from any of you. We're not even talking about a major iOS update like 10 to 11, just a . release.

May 1, 2018 8:31 AM in response to benji888

I would also like to emphasize that iOS updates are release far more often than ever, and we are pushed to install these updates, we want to install them because they have the latest security updates. Again, Apple needs to warn people when code is changed that might break functionality, I would never have expected this from . release, maybe from a major upgrade, but, not just a . release, these are supposed to improve and add function, not take them away.

iPhone SE iOS 11.3.1 USB to Pioneer AVH-280BT Error-02-60 iPod Firmware version is old

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