iPhone 7 Microphone Disabled and Headphones Not Working

Hi ProustGiulio,

Thanks for your reply, however none of the methods fixed the issue :(.

I’ve also realised that my camera is unable to record sound which is very disappointing. I’ve googled the issue and managed to find someone with the same issue about a week ago. He went to the apple store and they said they don’t cover it. So it looks like I’ll just go through insurance for the phone.

UPDATE:

I connected my bluetooth headphones that have both speakers and a microphone. The headphones play sound, but the microphone on the headphones doesn't work. On the voice recorder app, the record button is still disabled. I find this issue so pathetic as the microphone has been disabled by the software, so no microphone will work on the phone. Really going to reconsider purchasing another apple product, as this is a complete joke.

/rant.

To be honest, I believe I updated my phone twice in the past 1-2 weeks. However, I updated to the current version (iOS 11.3.1) AFTER the problem occurred. So it took a few days after the first update before the problem arose.

I made a call last night to Apple Support, and they recommended that I factory restore (which I already did twice - both as new phone and from backup - didn’t work) and he ran a diagnostic test to which he found nothing regarding my microphone.

I’ve booked an appointment on Wednesday afternoon, so will come back with an update regarding what they are going to do. If they charge me I’m just going to go make a claim through insurance.

I hope this provides you with some insight.

UPDATE AFTER GENIUS BAR APPOINTMENT:

So I went in and explained the situation and after a quick inspection the individual noticed that the phone had a slight bend throughout, to which he said that the logic board was damaged. With a damaged logic board, the phone deactivates various functionalities, one being the microphone. So no matter what I inserted in the jack etc... the phone refuses to activate the microphone functionality. So the only option they offered was a new/refurbished iPhone (my warranty expired) on the spot which cost me $459AU (my insurance covers this, I only have to pay $200 for the excess).

So I'm not sure if we have the exact same issue as your bluetooth microphone functionality works, but in all honesty I have no idea. I hope I could of helped, and I wish you the best of luck to get your phone sorted.