Pre ordered an album and won’t download

I pre-ordered an album that just came out, April 27, 2018 and the songs are showing up as purchased when I click on the album in the store, but won’t let me download them. When I go to recent purchases, the album name or artist isn’t showing up

Posted on Apr 26, 2018 10:39 PM

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Posted on Apr 26, 2018 11:06 PM

Have you received the email saying that it’s available, you’ve now paid for it, does it show on the account’s purchase history ? If is paid for, and if it doesn’t show in the Purchased section for downloading ( Account > Purchased menu option if using a computer’s iTunes), contact iTunes Support : http://reportaproblem.apple.com or https://www.apple.com/emea/support/itunes/contact.html

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Question marked as Top-ranking reply

Apr 26, 2018 11:06 PM in response to hunterfrompercy

Have you received the email saying that it’s available, you’ve now paid for it, does it show on the account’s purchase history ? If is paid for, and if it doesn’t show in the Purchased section for downloading ( Account > Purchased menu option if using a computer’s iTunes), contact iTunes Support : http://reportaproblem.apple.com or https://www.apple.com/emea/support/itunes/contact.html

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Pre ordered an album and won’t download

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