undo “forget this device”

Can I undo “ forget this device. I chose “forget this device“ when troubleshooting Apple CarPlay and now it is not recognizing my car.

Posted on Apr 28, 2018 11:54 AM

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Question marked as Top-ranking reply

Posted on Apr 29, 2018 3:05 PM

Hi there, jb21!
Thanks for reaching out to the Apple Support Communities! It sounds like you were having issues with CarPlay and forgot the device and need to set it up again and I am happy to help! Check out this article to Set up CarPlay with your iPhone. Specifically, check out these steps at the end of the article:

Get help

If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

  1. Make sure that Siri is turned on.
  2. Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
  3. If possible, connect your iPhone to a different USB port in your car.
  4. Try a different Lightning to USB cable. Make sure that the cable is certified.
  5. Update to the latest version of iOS.
  6. Check your car’s manual for help. You might need to install firmware updates for your stereo.


Let me know the results and have a great day!
3 replies
Question marked as Top-ranking reply

Apr 29, 2018 3:05 PM in response to jb21

Hi there, jb21!
Thanks for reaching out to the Apple Support Communities! It sounds like you were having issues with CarPlay and forgot the device and need to set it up again and I am happy to help! Check out this article to Set up CarPlay with your iPhone. Specifically, check out these steps at the end of the article:

Get help

If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

  1. Make sure that Siri is turned on.
  2. Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
  3. If possible, connect your iPhone to a different USB port in your car.
  4. Try a different Lightning to USB cable. Make sure that the cable is certified.
  5. Update to the latest version of iOS.
  6. Check your car’s manual for help. You might need to install firmware updates for your stereo.


Let me know the results and have a great day!

Apr 29, 2018 3:23 PM in response to jeremy_v

Hi Jeremy, I have tried all of your suggestions and even more. . In an effort to troubleshoot, I tapped “forget this car. “ I then thought I would start over but now CarPlay on my phone just keeps searching for a car. I have done master reset on my car and reset the network on my phone. Still not finding my car.

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undo “forget this device”

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