Charter/Spectrum Apple Mail problems

Hello. This is more of an answer/solution to a problem that many Charter/Spectrum users may have.

According the the Charter/Spectrum website, it says to do the following:

Incoming Mail Server

• Account Type: IMAP
• Mail Server: mobile.charter.net
• Username: Full Spectrum email address (including @charter.net)
• Password: Spectrum email password (This field should automatically populate)

Outgoing Mail Server

• SMTP Server: mobile.charter.net
• Choose Use only this server.
• Select Use authentication.
• Username: Full Spectrum email (including @charter.net)
• Password: Spectrum email password

That just did not work, no matter how many times I tried. After working on this with Apple, and specifically Celestine at Apple Support, we figured out that the Mail Server that they were recommending of : mobile.charter.net was inaccurate.

It should be: IMAP.charter.net

you can use this for both incoming and outgoing.

At one point there will be a warning that says your password is insecure. Just ignore that.

You will be up and running in no time.

Hope this helps.

Shant