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User profile for user: lauratherose
lauratherose Author
User level: Level 1
11 points

Quicktime Error Code -12780

I am trying to export videos from quicktime, but every single time I export I get this message: The operation could not be completed An unknown error occurred (-12780)


Does anyone know how to fix this issue or have a workaround?

MacBook Pro, macOS High Sierra (10.13.4)

Posted on May 2, 2018 9:02 AM

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User profile for user: Teddy_B
Teddy_B
User level: Community Specialist

Posted on May 3, 2018 7:30 AM

Hello lauratherose,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to export videos from QuickTime on your MacBook Pro, as you get an error message. You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.


How to test an issue in another user account on your Mac


Next, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing.


Disk Utility for Mac: Repair a disk using Disk Utility


Cheers!
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User profile for user: Teddy_B
Teddy_B
User level: Community Specialist

May 3, 2018 7:30 AM in response to lauratherose

Hello lauratherose,


Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to export videos from QuickTime on your MacBook Pro, as you get an error message. You can figure out if unexpected behavior is related to a user file or setting by trying to reproduce the issue from another user account. This process includes creating a new user account, logging in to it, and testing for the issue.


How to test an issue in another user account on your Mac


Next, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing.


Disk Utility for Mac: Repair a disk using Disk Utility


Cheers!
Reply

Quicktime Error Code -12780

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