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Mac always display Folder with a question mark when booting and sometime display Spinning Globe

I have a problem with my macbook, why i turn on my macbook always display Folder with q question mark and sometime spinning globe? I trying reinstall OS but still appear. What should I do? or do I reinstall the OS should delete all data? because before i just reinstal OS, not delete all data.

MacBook Pro with Retina display, macOS High Sierra (10.13.4), null

Posted on May 3, 2018 11:01 PM

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Question marked as Best reply

Posted on May 3, 2018 11:09 PM

Internet/Network Recovery of El Capitan or Later on a Clean Disk


If possible backup your files before proceeding.


  1. Restart the computer. Immediately after the chime hold down the (Command-Option-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the drive (usually, the out-dented entry) from the side list.
  5. Click on the Erase tab in Disk Utility's main window. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  8. Click on the Apply button, then click on the Done button when it activates.
  9. Quit Disk Utility and return to the Utility Menu.
  10. Select Reinstall OS X and click on the Continue button.


Note:

1. To install the version of OS X that was currently installed use Command-Option-R.

2. To install the original factory version when the computer was new use Command-Option-Shift-R.

2 replies
Question marked as Best reply

May 3, 2018 11:09 PM in response to arditia

Internet/Network Recovery of El Capitan or Later on a Clean Disk


If possible backup your files before proceeding.


  1. Restart the computer. Immediately after the chime hold down the (Command-Option-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the drive (usually, the out-dented entry) from the side list.
  5. Click on the Erase tab in Disk Utility's main window. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  8. Click on the Apply button, then click on the Done button when it activates.
  9. Quit Disk Utility and return to the Utility Menu.
  10. Select Reinstall OS X and click on the Continue button.


Note:

1. To install the version of OS X that was currently installed use Command-Option-R.

2. To install the original factory version when the computer was new use Command-Option-Shift-R.

Mac always display Folder with a question mark when booting and sometime display Spinning Globe

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