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How do I cancel a subscription that won’t give me the ‘cancel subscription’ option?

Using IPhone 7 Plus.

App I want to cancel is 8fit

Posted on May 4, 2018 2:12 PM

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Question marked as Best reply

Posted on Oct 1, 2018 8:11 PM

I am trying to cancel a subscription to Scanner App, from MZCommerce.SubscriptionPeriod.3.hyphenated which I downloaded from the apple store. My Apple account is still showing that my subscription is active. Please advise. I do NOT want to pay for this subscription.

thank you.

311 replies

Oct 7, 2020 8:49 AM in response to Esmith2016

I have not had my iphone 7 for over 10 months now and have asked for
refunds and keep getting the run around. I'm still getting charges for a
subscription I no longer have. I have contacted Taxbot and they
already said I DO NOT HAVE A SUBSCRIPTION BUT i'M BEING CHARGED BY iTUNES. PLEASE HELLP ME As I'M REQUESTING A REFUND FOR THE 3 TIME!!
  1. If you are geing charged, then you must still have an active subscription somewhere.
  2. This is a user to user forum. You are not addressing Apple Support here. As such, requesting a refund here is pointless, we cannot give you one.
  3. If you have not done so, you need to cancel the Taxbot subscription on your account. Follow the steps here: See or cancel your subscriptions - Apple Support
  4. Contact Apple Support and request a refund directly from them once you have correctly cancelled the subscription: Request a Refund - Apple Support


Nov 30, 2019 2:11 AM in response to JacksonAkc

This is a user to user support forum. No one here can give a definitive explanation or change things for you.



Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.


See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.


  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.


  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

Dec 4, 2020 10:24 AM in response to Licaviggia

This is a user to user support forum. No one here can give a definitive explanation or change things for you.



Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.


See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.


  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.


  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

Dec 19, 2020 8:40 AM in response to dottierae

This is a user to user support forum. No one here can give a definitive explanation or change things for you.



Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.


See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.


If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.


If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.


See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

  • If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.


  • If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.


  • If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.


tt2

Apr 26, 2019 7:42 AM in response to applesupportfail

See View, change, or cancel your subscriptions - Apple Support. If you don't see the subscription in your account are you the organizer of a family share? Alternatively has your bank account been compromised so that you're paying for someone else's subscription. I imagine you will need to contact iTunes - Official Apple Support to resolve it.


tt2

May 21, 2019 4:45 PM in response to gael99

From View, change, or cancel your subscriptions - Apple Support:


If you don’t see an option to cancel a particular subscription, then it's already canceled and won't renew. If the subscription recently expired, you should see an expiration date. If you recently canceled the subscription, you should see the date through which you'll have access to the subscription.


tt2

Jul 14, 2019 5:39 PM in response to Francesarelys

See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support in case you are responding to a fake alert.


Typically apps with free trials set up an auto-renewing subscription which you need to manually revoke before it is first called on if you don't want to continue with the subscription at the end of the trial. See View, change, or cancel your subscriptions - Apple Support for details on how to cancel any upcoming renewals. Removing an app or not using it are not sufficient to prevent scheduled charges.


In principle all completed sales are final, however you can potentially request a refund via https://reportaproblem.apple.com/ for a recent unexpected payment that was taken, particularly if you can argue that you haven't made any use of the service and were unaware that the subscription had been created.


tt2

How do I cancel a subscription that won’t give me the ‘cancel subscription’ option?

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