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How do I cancel a subscription that won’t give me the ‘cancel subscription’ option?

Using IPhone 7 Plus.

App I want to cancel is 8fit

Posted on May 4, 2018 2:12 PM

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Posted on Oct 1, 2018 8:11 PM

I am trying to cancel a subscription to Scanner App, from MZCommerce.SubscriptionPeriod.3.hyphenated which I downloaded from the apple store. My Apple account is still showing that my subscription is active. Please advise. I do NOT want to pay for this subscription.

thank you.

311 replies

Oct 16, 2019 8:48 AM in response to Jmacedo123

This is a user to user support forum. We cannot change anything for you. See View, change, or cancel your subscriptions - Apple Support. Contact iTunes - Official Apple Support for assistance if required. If the subscription to Pandora doesn't appear in your Apple subscriptions take it up with Pandora: https://help.pandora.com/s/article/Cancel-your-Subscription-1519949295562?language=en_US.


tt2

Apr 6, 2020 3:40 PM in response to lekeshia

This is a user to user forum, you are not addressing Apple.


As users we cannot cancel anything for you. but nobody is kidnapping your card. You are free to cancel anytime you want. There's nothing that will stop you from doing so


You need to cancel the subscription yourself. Follow the steps here: Change your subscription plan - Apple Support





Apr 28, 2020 7:58 AM in response to HayleyDB

HayleyDB wrote:

I have the same issue cancelling 8Fit
The is no cancelation option in subscriptions on my Apple Account and 8Fit are saying it is an Apple/iTunes renewal and not their's so they can't cancel it.
Has anyone found a way to cancel this renewal?


See View, change, or cancel your subscriptions - Apple Support to review your subscriptions. Cancel any you don't want. If you don't see a renewal date then the subscription should have been cancelled. Contact Apple Support for further assistance if required.


tt2

May 3, 2020 3:59 AM in response to mariel290


mariel290 wrote:

Hi,
My son has made a resignation to the following ITuens in my mobile. As u can check it was hardly used, if any.
It is impossible to remove the payment. I have several payments for Itubetunes which Iwould like to disconnect and stop paying please! I'm not even sure which ones...
1) Astrology
2) ewa
3) Brainwell?

I would highly appreciate your help!

thanks


This is a user to user support forum. Nobody here can act for you. You should not post personal information.


See View, change, or cancel your subscriptions - Apple Support to review your subscriptions. Cancel any you don't want. If you don't see a renewal date then the subscription should have been cancelled. Contact Apple Support for further assistance if required. In principle all completed transactions in the store are considered final, but you can ask.


tt2

May 11, 2020 3:52 PM in response to cwinsted

cwinsted wrote:

I am trying to unsubscribe to the 8fit Workouts & Meal Planner app I purchased from Apple on January 14, 2020. I am not able to do so and have spent several hours trying to cancel.

Why are unable to do so? What have you been trying so far?


Have you followed the steps in the support document provided multiple times in the very thread you replied to?


Here it is again: See or cancel your subscriptions - Apple Support

Jun 9, 2020 1:55 AM in response to Steve3264

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

Jun 13, 2020 3:22 AM in response to salma89

salma89 wrote:

I want to remove my payment and shipping. but cant it tell me there is an active subscription on this account that requires at least one payment on file. even when I use another way that iTunes and app store can not work....


Visit See or cancel your subscriptions - Apple Support to find out how to cancel your subscriptions, then see Change, add, or remove Apple ID payment methods - Apple Support to remove the payment method.


tt2

Jun 17, 2020 7:17 AM in response to vay209

vay209 wrote:

I’m trying to cancel my so-called free subscription to Quibi, I get no cancel box option only a payment option. I’m afraid I will lose track of time & get stuck with the payment if I wait too long. Can anyone help me?

What do you mean only a "payment option"?


Are you following the steps here: See or cancel your subscriptions - Apple Support

How do I cancel a subscription that won’t give me the ‘cancel subscription’ option?

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