Why aren’t my iPhone X lock screen shortcuts not working

The lock screen on my IPhone X is much darker or dimmer than normal and the shortcuts aren’t working. I have 3D touch turned on but the flashlight and camera shortcuts aren’t working and I can’t swipe open a message from the lock screen either. I can swipe up to open but that’s it. Darkness / dimness goes away when I open the phone. Any ideas? Tried rebooting and turning on and off 3D Touch already.

Posted on May 4, 2018 7:50 PM

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2 replies

May 5, 2018 5:26 PM in response to Ramonababona

Hey Ramonababona,

Noticing your display is darker than it should be is alarming and not being able to open your notifications from your home screen isn't ideal. I'd be happy to look into these issues with you.

The steps below will help resolve the display issues on your phone:

Get help with the display on your iPhone, iPad, or iPod touch - Apple Support

Specifically here for your brightness issue:

If your display is too dim or too bright

Learn how to adjust the display settings on your device.

User uploaded file

As far as your touch issue with notifications, follow the steps outlined in that article here:

If your display doesn't respond to touch

If your display doesn't respond, you might need to force restart your device:

  • On an iPhone X, iPhone 8, and iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
  • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
If you need more help, contact Apple Support or take your device to an Apple Store or Apple Authorized Service Provider .

Cheers!

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Why aren’t my iPhone X lock screen shortcuts not working

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