kernel_task is using 85% of my CPU - recommended fixes?
I ran an EtreCheck diagnostic, and I will post the results at the end of this post.
Here in summary are my issues and what I have troubleshot so far.
I got my Mac Book Pro in 2013 and it is currently running:
I have had a kernel panic crash twice. Once sometime during 2017 (I think). And once within the last month.
My laptop has been slow, but I have been tolerating it. Then this week I had a coffee spill and had the keyboard replaced. There was some corrosion on some parts, even though I acted fast. That is definitely an aggravating factor, and I am limping along now.
In the process of sorting through possible causes, I did an SMC reset that resulted in the CPU drain ending according to the Activity Monitor, but the fan started blowing like it was going to take off. When in Firefox, pages were loading much faster. However, when I did a second SMC reset, the fan was quiet again, and kernel_task was draining CPU again. I was not able to replicate the first result after that. I also attempted a PRAM reset with no change.
I did a safe mode start and all the kernel_task CPU drain issues were there too.
I ran the kextstat command in Terminal and there were no third party processes found.
At this point I poked around on the communities and found that people who had similar issues ended up running EntreCheck. So here I am hoping someone can identify the issues I can fix and the issues I can't.
EtreCheck version:4.2.1 (4C020)
Report generated:2018-05-04 20:42:31
Download EtreCheck from https://etrecheck.com
Runtime:73:28
Performance:Poor
Problem:Computer is too slow
Description:
kernel_task is taking up 85% of CPU
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup- Time Machine backup not found.
Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.
Heavy CPU usage- Some processes are using an unusually high amount of CPU.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Upgradeable hard drive- This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.
Apps hanging- There have been numerous app hangs.
Unsigned files- There is unsigned software installed. They appear to be legitimate but should be reviewed.
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro Model: MacBookPro9,2
1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
4 GB RAMUpgradeable
BANK 0/DIMM0 - 2 GB DDR3 1600 ok
BANK 1/DIMM0 - 2 GB DDR3 1600 ok
Battery: Health = Normal - Cycle count = 85
Video Information:
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1280 x 800
Drives:
disk0 - APPLE HDD HTS545050A7E362 500.11 GB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 () [Core Storage Container] 499.25 GB
disk1 - Macintosh HD (Journaled HFS+) 498.88 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk1 - Macintosh HD 498.88 GB (181.26 GB free)
Journaled HFS+
Mount point: /
Encrypted
Network:
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
2 IPv6 addresses
Interface Bluetooth-Modem: Bluetooth DUN
Interface en0: Ethernet
Interface en4: iPhone
Interface fw0: FireWire
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.4 (17E199)
Time since boot: About an hour
System Load: 18.25 (1 min ago) 23.23 (5 min ago) 21.28 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 176 Apple tasks |
| [Running] | 107 Apple tasks |
| [Other] | 2 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 183 Apple tasks |
| [Running] | 116 Apple tasks |
Launch Agents:
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-11) |
Launch Daemons:
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-11) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) |
| [Loaded] | com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-04-26) |
User Launch Agents:
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-05-03) |
| [Running] | com.hp.devicemonitor.plist (HP Inc. - installed 2018-05-04) |
| [Loaded] | com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2018-02-15) |
| [Loaded] | com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2018-02-15) |
| [Loaded] | com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-04-26) |
User Login Items:
iTunesHelper Application (? - installed 2018-03-30)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
HP Device Monitor SMLoginItem (HP Inc. - installed 2017-10-24)
(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpe rs/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)
Internet Plug-ins:
SharePointBrowserPlugin: 14.7.7 (installed 2017-09-28)
QuickTime Plugin: 7.7.3 (installed 2018-04-18)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| kernel_task | Apple | 316 |
| plugin-container (3) | Mozilla Corporation | 15 |
| firefox | 12 | |
| system_profiler | Apple | 10 |
| trustd (4) | Apple | 4 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| plugin-container (4) | Mozilla Corporation | 697 MB |
| kernel_task | Apple | 523 MB |
| system_profiler | Apple | 310 MB |
| firefox | 262 MB | |
| mdworker (8) | Apple | 126 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| firefox | 470 KB | 102 KB | |
| mDNSResponder | Apple | 97 KB | 22 KB |
| apsd | Apple | 58 KB | 44 KB |
| netbiosd | Apple | 810 B | 558 B |
| SystemUIServer | Apple | 0 B | 184 B |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| Activity Monitor | Apple | 3 |
| firefox | 2 | |
| plugin-container (4) | Mozilla Corporation | 2 |
| codesign | Apple | 2 |
| photolibraryd | Apple | 1 |
Virtual Memory Information:
| Available RAM | 835 MB |
| Free RAM | 27 MB |
| Used RAM | 3.18 GB |
| Cached files | 808 MB |
| Swap Used | 6 MB |
Diagnostics Information (past 7 days):
2018-05-04 18:36:12 quicklookd.app Crash (2 times)
objc_msgSend() selector name: hash qlmanage --diag 6571367.13099684 6571367.11422584 6571367.10345272 6571367.11422580 6571367.13099476 6571367.11425593 6571367.10345281 6571367.11425861 6571367.11422678 6571367.11426616 6571367.11422409 6571367.12942876 6571367.13072419 6571367.11422236 6571367.11426736 6571367.11422491 6571367.12942867 6571367.11426847 6571367.11422761 6571367.11427315 6571367.10345253 |
2018-05-02 18:58:56 Firefox.app Hang (13 times)
End of report
MacBook Pro, macOS High Sierra (10.13.4)