User profile for user: cpmame12345
cpmame12345 Author
User level: Level 1
5 points

Samsung T5 SSD Activation Software Installation causes Kernel Panic to macOS High Sierra 10.13.4

I am running macOS High Sierra 10.13.4 on 27" iMac 2012

I just bought a Samsung T5 SSD but the activation software installation causes kernel panic on the macOS. My iMac freeze during the activation software installation, and then reboot itself. Here is the crash report. Does anyone know how to fix this issue? Thanks



Fri May 4 21:27:53 2018


*** Panic Report ***

panic(cpu 3 caller 0xffffff800d66ec11): "org_dungeon_driver_IOSATDriver[0x1000003aa]::terminate(kIOServiceSynchronous) timeout\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570.51.1/io kit/Kernel/IOService.cpp:2292

Backtrace (CPU 3), Frame : Return Address

0xffffff82d8763820 : 0xffffff800d06e166

0xffffff82d8763870 : 0xffffff800d196714

0xffffff82d87638b0 : 0xffffff800d188a00

0xffffff82d8763930 : 0xffffff800d020180

0xffffff82d8763950 : 0xffffff800d06dbdc

0xffffff82d8763a80 : 0xffffff800d06d99c

0xffffff82d8763ae0 : 0xffffff800d66ec11

0xffffff82d8763b40 : 0xffffff800d6726b7

0xffffff82d8763bc0 : 0xffffff800d691f41

0xffffff82d8763bf0 : 0xffffff800d692135

0xffffff82d8763c30 : 0xffffff800d627841

0xffffff82d8763c70 : 0xffffff800d62d9a5

0xffffff82d8763cf0 : 0xffffff800d63c464

0xffffff82d8763d70 : 0xffffff800d0c3015

0xffffff82d8763dc0 : 0xffffff800d073680

0xffffff82d8763e10 : 0xffffff800d0509dd

0xffffff82d8763e60 : 0xffffff800d0634eb

0xffffff82d8763ef0 : 0xffffff800d1735ad

0xffffff82d8763fa0 : 0xffffff800d020986



BSD process name corresponding to current thread: kextunload



Mac OS version:

17E199



Kernel version:

Darwin Kernel Version 17.5.0: Mon Mar 5 22:24:32 PST 2018; root:xnu-4570.51.1~1/RELEASE_X86_64

Kernel UUID: 1B55340B-0B14-3026-8A47-1E139DB63DA3

Kernel slide: 0x000000000ce00000

Kernel text base: 0xffffff800d000000

__HIB text base: 0xffffff800cf00000

System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)



System uptime in nanoseconds: 7074935191720

last loaded kext at 6797274188532: com.apple.filesystems.smbfs 3.2.2 (addr 0xffffff7f90a4e000, size 434176)

last unloaded kext at 6775955360875: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f90a4e000, size 61440)

loaded kexts:

org.virtualbox.kext.VBoxNetAdp 5.2.10

org.virtualbox.kext.VBoxNetFlt 5.2.10

org.virtualbox.kext.VBoxUSB 5.2.10

org.virtualbox.kext.VBoxDrv 5.2.10

com.paragon-software.filesystems.ntfs 70.1.15

org.dungeon.driver.SATSMARTDriver 0.10

com.apple.filesystems.smbfs 3.2.2

com.apple.driver.AppleBluetoothMultitouch 92

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleMikeyDriver 281.51

com.apple.driver.AppleHDA 281.51

com.apple.driver.AGPM 110.23.33

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.AGDCPluginDisplayMetrics 3.18.48

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.5f3

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.driver.AppleIntelHD4000Graphics 10.3.2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.GeForce 10.3.0

com.apple.driver.eficheck 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AppleIntelFramebufferCapri 10.3.2

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleBacklight 170.12.6

com.apple.driver.AppleMCCSControl 1.5.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 407.50.6

com.apple.driver.AppleSDXC 1.7.6

com.apple.driver.AirPort.Brcm4360 1240.19.1a3

com.apple.driver.AppleAHCIPort 329.50.2

com.apple.iokit.AppleBCM5701Ethernet 10.3.1

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 220.50.1

com.apple.nke.applicationfirewall 183

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 220.50.1

com.apple.driver.AppleBluetoothHIDKeyboard 205

com.apple.driver.AppleHIDKeyboard 205

com.apple.driver.IOBluetoothHIDDriver 6.0.5f3

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.5f3

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.5f3

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.5f3

com.apple.iokit.IOUSBUserClient 900.4.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 281.51

com.apple.kext.OSvKernDSPLib 526

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOBluetoothFamily 6.0.5f3

com.apple.iokit.IOAVBFamily 675.6

com.apple.plugin.IOgPTPPlugin 675.12

com.apple.nvidia.driver.NVDAGK100Hal 10.3.0

com.apple.nvidia.driver.NVDAResman 10.3.0

com.apple.driver.AppleSSE 1.0

com.apple.AppleGPUWrangler 3.18.48

com.apple.driver.AppleThunderboltEDMSink 4.1.4

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOAcceleratorFamily2 378.18.1

com.apple.iokit.IOSurface 211.12

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleHDAController 281.51

com.apple.iokit.IOHDAFamily 281.51

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.AppleGraphicsDeviceControl 3.18.48

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 519.15

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 519.15

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.CoreStorage 546.50.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.5.3

com.apple.driver.AppleThunderboltDPOutAdapter 5.5.3

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.iokit.IOAHCIBlockStorage 301.40.2

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 288

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBEHCIPCI 1.2

com.apple.driver.usb.AppleUSBEHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.50.6

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.50.3

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.driver.DiskImages 480.50.10

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 675.12

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0



EOF

Model: iMac13,2, BootROM IM131.0114.B00, 4 processors, Intel Core i5, 2.9 GHz, 24 GB, SMC 2.11f14

Graphics: NVIDIA GeForce GTX 660M, NVIDIA GeForce GTX 660M, PCIe

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B545331473634485A2D314736453120

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B545331473634485A2D314736453120

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.21.190.18.1a3)

Bluetooth: Version 6.0.5f3, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD ST1000DM003, 1 TB

Thunderbolt Bus: iMac, Apple Inc., 23.4

iPhone 4S, iOS 9.1, null

Posted on May 4, 2018 9:41 PM

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User profile for user: Barney-15E
Barney-15E
User level: Level 10
122,300 points

Posted on May 5, 2018 7:25 AM

Does anyone know how to fix this issue?

Yes, uninstall the "activation" software.

A hard drive doesn't need any software. If it is so flakey that it needs software, you should return it for something that isn't such a pile of crap.

Besides the activation software, it has also installed Paragon so that you can leave the drive formatted for Windows.

Unless you need it to work with Windows, that bundled NTFS software will likely break at various OS updates and upgrades because it is also a cheap, hobbled version of the retail software.


If you must use it with Windows and you must use their password scheme, you'll have to wait for Samsung to release a version that isn't garbage. No guarantee that won't break at the next update.


Or, you can format it for the Mac as APFS or HFS+ with encryption. Then get rid of the crapware they misled you into installing.

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Question marked as Top-ranking reply
User profile for user: Barney-15E
Barney-15E
User level: Level 10
122,300 points

May 5, 2018 7:25 AM in response to cpmame12345

Does anyone know how to fix this issue?

Yes, uninstall the "activation" software.

A hard drive doesn't need any software. If it is so flakey that it needs software, you should return it for something that isn't such a pile of crap.

Besides the activation software, it has also installed Paragon so that you can leave the drive formatted for Windows.

Unless you need it to work with Windows, that bundled NTFS software will likely break at various OS updates and upgrades because it is also a cheap, hobbled version of the retail software.


If you must use it with Windows and you must use their password scheme, you'll have to wait for Samsung to release a version that isn't garbage. No guarantee that won't break at the next update.


Or, you can format it for the Mac as APFS or HFS+ with encryption. Then get rid of the crapware they misled you into installing.

Reply
User profile for user: cpmame12345
cpmame12345 Author
User level: Level 1
5 points

May 5, 2018 9:27 AM in response to cpmame12345

Beside, do you know any external SSD with cross-platform password encryption that works on macOS High Sierra 10.13.4? So far Samsung T3, T5, WD Password SSD all work flawlessly on Windows, but I still could not find anything that works on macOS High Sierra yet.


It seems like the macOS software is really tricky to write since no vendor out there is capable of creating something that works with High Sierra so far. And yet, they all can write good software on Windows platform.


Just wondering how long users like us had to suffer on small things like this...

I miss the day when everything "just work" in the past...

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User profile for user: cpmame12345
cpmame12345 Author
User level: Level 1
5 points

May 9, 2018 8:24 AM in response to Barney-15E

I have contacted Samsung but their reply was not helping. I had tried all possible suggestion listed on their website, user manual as well as those from Google search but none of them work. So I end up reinstalling macOS High Sierra 10.13.4 from scratch (backup + format + reinstall), and install the Samsung activation software before anything else, and it finally works!!


I slowly reinstalling other suspicious apps one by one (Paragon NTFS, ... etc). I still not sure which app install the "org.dungeon.driver.SATSMARTDriver 0.10" but everything is working fine so far.


I would like to see if "org.dungeon.driver.SATSMARTDriver 0.10" is installed/loaded. Does anyone know how manually to print all the loaded kexts like the one shown in the panic report?


Thanks

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Samsung T5 SSD Activation Software Installation causes Kernel Panic to macOS High Sierra 10.13.4

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