Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is it safe to download MacCleaner to remove virus?

I keep receiving warnings that my MAC is heavily infected and I need to download a MacCleaner app. Is it safe to do so?

Posted on May 6, 2018 9:33 AM

Reply
Question marked as Best reply

Posted on May 6, 2018 9:59 AM

It's a scam, do not bite!

Follow these steps to remove the pop-up:

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

3 replies
Question marked as Best reply

May 6, 2018 9:59 AM in response to Pokete

It's a scam, do not bite!

Follow these steps to remove the pop-up:

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists then download and run Malwarebytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

Is it safe to download MacCleaner to remove virus?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.