backup has been disabled for this iphone by an administrator

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Level 1

4 points

backup has been disabled for this iphone by an administrator

I get the following message when I try to back up files on icloud through itunes (windows pc): "Itunes could not turn icloud backup for the iphone because icloud backup has been disable for this iphone by an administratror".. how can i anable this back??.. I have actually never done any icloud back up

Posted on May 8, 2018 2:58 PM

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Answer 1

Top-ranking reply

Leanne_68

Community Specialist

May 10, 2018 9:59 AM in response to iMario BS

Greetings iMario BS,

I understand you're not able to complete an iCloud backup as you receive an alert indicating the feature has been disabled by an administrator.

Are you using an iPhone provided by your employer? If so, they may have placed a restriction on the device, and it would be best to speak with them for assistance.

You can check and see if there is a profile installed on the iPhone, which may prevent the backup from being enabled. You can tap Settings > General > Device Management to verify if a profile is installed.

Let me know if there isn't a profile installed, and if the iPhone isn't provided by an employer.

Cheers!

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Answer 2

iMario BS Author

Level 1

4 points

May 10, 2018 9:56 AM in response to Leanne_68

Starr.c.. I just checked and this is exactly what it is.. is my personal iphone where I downloaded some files from my company's IT in order to have outlook access..... great answer.... regards

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Answer 3

Teddy_B

Community Specialist

May 10, 2018 10:27 AM in response to iMario BS

Hi iMario BS ,

Thanks for following up to let us know what you have found! I'm glad to hear the provided steps were able to help move you towards a resolution.

Kind regards.

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backup has been disabled for this iphone by an administrator

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