iMessage Banned for texting customers

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Level 1

10 points

iMessage Banned for texting customers

Hello. So I run my own small business and recently sent out messages to all of my past customers letting them know about a sale I was having. About half way though sending out these messages I was no longer able to send iMessage as it’s been disabled. I was told by a colleague that it could be possible one of my customers did not recognize my number and reported the message as spam which casued Apple to block me from iMessage. Is this true? How can I avoid this from happening in the future? How can I determine which customer did this so I can remove them from my list? How long will it take for my iMessage to come back and in the meantime what if someone sends emails a message and I’m not receiving it? Help!

Posted on May 10, 2018 5:02 AM

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Answer 1

May 10, 2018 7:01 AM in response to Dfed1022

Have you contacted Apple support and asked them about this? They don’t disallow iMessage for business or marketing use so maybe there was just a mistake or glitch with your account? They even offer iMessage business chat features. Would be worth a call to them to find out, I’d think.

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Answer 2

May 10, 2018 6:53 AM in response to Dfed1022

Dfed1022 wrote:

Thank Tim! I am not sending out spam messages. These are all customers of mine that have requested to be on my mailing list and be notified of any sales. I’m confused on how this even happened to begin with and I would like to avoid from happening in the future.

Consenting to a mailing list isn't the same as consenting to receive texts on one's cell phone. To prevent this from happening in the future, send emails.

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Answer 3

KiltedTim

Level 10

225,792 points

May 10, 2018 6:29 AM in response to Dfed1022

It usually requires more than one recipient reporting it as spam to get you blocked.

In order to avoid this in the future, don't send out spam messages.

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Answer 4

AKRBTN

Level 6

8,869 points

May 10, 2018 6:45 AM in response to Dfed1022

Did they specifically consent to being contacted by iMessage?

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Answer 5

Dfed1022 Author

Level 1

10 points

May 10, 2018 6:56 AM in response to AKRBTN

The form they filled out stated:

Would you like to be contacted through text and email about sales and offers? YES or NO

It does not specifically say “iMessage”

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Answer 6

Dfed1022 Author

Level 1

10 points

May 10, 2018 6:39 AM in response to KiltedTim

Thank Tim! I am not sending out spam messages. These are all customers of mine that have requested to be on my mailing list and be notified of any sales. I’m confused on how this even happened to begin with and I would like to avoid from happening in the future.

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Answer 7

May 10, 2018 7:05 AM in response to Dfed1022

Dfed1022 wrote:

The form they filled out stated:

Would you like to be contacted through text and email about sales and offers? YES or NO

It does not specifically say “iMessage”

Well, that should cover you on the permissions end. However, it still won't stop people from reporting it as spam. Some people will do that. Is it very clear in the message how they can opt out of future messages? That might help.

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iMessage Banned for texting customers

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