Configurator 2.7 Profile Error

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Configurator 2.7 Profile Error

I have a third generation Apple TV that we are trying to get on our company wireless network. I have used apple configurator in the past to build profiles that I have used successfully on an iPhone to connect to the wireless network however I am struggling to get one built for the Apple TV. The company wireless network uses WPA2 Enterprise. I have installed the certificate that worked for previous profiles (I verified that it is still in date) and set everything else like the previous working profile. For some reason, configurator says there is an error in the profile however it does not give me any indication as to what the error is. I just get a red one on the WiFi payload and the cryptic message "This payload has an error. This profile may fail to install correctly on devices." I use a Microsoft radius server on the backend for authentication. Does anyone have a thought as to what might be going on here?

Trying to install a working WiFi profile on the device gives the following error in the console.

Posted on May 10, 2018 3:44 PM

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ATC_Brad Author

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May 11, 2018 12:43 PM in response to Urquhart1244

Actually that is not entirely true. You can't join a WPA2 Enterprise network from the UI on the third generation Apple TV but you can deploy a profile with the certificate and other items needed for the connection. The error I show is actually in the configurator software. I got Apple enterprise support on the phone and they told me to ignore the error, save the profile and try to deploy it to the TV. I did that and this time it worked. The TV is now signing in to our company wireless network without any issues.

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