Files lost after High Sierra (10.13.4)

Hi there,


So, a few days ago (after postponing the update for a very long time) my MacBook Air Early 2014 decided to update itself during the night - fair enough. The only reason I noticed the update had gone through, was because my wallpaper had changed by itself. I found this a bit strange, so I went to change it back to the one I had prior to the update.


I had a separate folder for all wallpapers I'd had for the past two years or so, but the folder was now empty. I figured it was just some glitch in the Matrix, so I rebooted my laptop.


After rebooting, the folder was still empty. I started to check other folders to see their contents, only to find those empty as well. After scouring my laptop for a bit I found that 70% of my photos are gone, all my movies are gone, ALL of my school work is gone, as well as several applications I'd installed in the past month or two. No problem right - just use Time Machine or some iCloud backup?


Apparently not. No previous records of Time Machine exists, no backup on iCloud, nothing. Now, my school work is not super important seeing as a graduated four months ago, but all my photos and movies are nowhere to be found, and seeing as there's no Time Machine backup to find either, I'm not really sure what to do..


Has anybody had this issue before, and if you succeeded, how did you recover your files?

MacBook, macOS High Sierra (10.13.4)

Posted on May 12, 2018 12:20 PM

Reply

Similar questions

4 replies

May 12, 2018 10:47 PM in response to MrHestene

Check the drive you use for Time Machine Backups look for a folder called Backups.backupsdb from there you can navigate the folder structure using Finder to retrieve your data. Also have you checked that all your Desktop and Documents weren't automatically uploaded to iCloud.

Go through your settings in System Preferences> App Store and System Preferences> iCloud> iCloud Drive> Options>Documents to prevent this happening again.

May 13, 2018 9:32 AM in response to MrHestene

If you have not used iCloud for Photos or Documents before, it can take a long time for them to upload to the iCloud server. I'd suggest putting your power settings to always on, when power is connected and leaving the computer on overnight at least. The advantages of using iCloud are many, especially if you use more than one device to access your data.

May 14, 2018 11:21 PM in response to MrHestene

Hey everyone,


thanks for taking the time to answer.


As it turns out, I accidentally deleted my Time Machine-backups on my external drive - shame.


Data Recovery tools are not really needed, as the files aren't too important - it's more a quality of life-thing, honestly. Well, losing the photos is a bit sad, but that's what happens I guess.


My real question is how files can be lost in the process of updating the OS?

I did notice a pattern however: all the files I've lost has been located in my [user]/Documents-folder. I've read about people who have signed in to the 'wrong' user when logging back in, and a solution to this was to simply create an admin user with the same name etc. as the one previously used.

I can't do this though, as the user credentials (name and username) is, according to my laptop, already in use.


Any ideas?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Files lost after High Sierra (10.13.4)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.