Apple Event: May 7th at 7 am PT
I have a iphone 8 plus but today I noticed that it reads my sim cards but I can not make calls and when I went into the settings and I looked at my phone tells me unauthorized, I got the phone from a phone shop, it was new, can you help me?
You say you got the phone from a "phone shop"? What phone shop? Was it an authorized reseller, carrier or some other store?
The only thing I can think of is that the phone is or was blacklisted. Take it back to the shop where you bought it from or an authorized service provider.
I do not know if he's authorized, but for example someone bought this new phone, that store bought it, and I in turn bought it from that store, it was new. But I do not understand why sometimes the card works and sometimes not. And the phone call to the network tells me the phone îs not allowed
So you did not buy the phone from a "store"; you bought if off someone. Whether or not it was new is irrelevant.
My take on this is that the phone was stolen and fenced by the "store" and has now been blacklisted. The fact that the "network says it is not allowed" is a good indication of this. Take it back to the "store" as it seems they are not a legitimate iPhone distributor. They might be able to help you there.
I have invoice for him from that store, and now I have made an app for repair or replacement, I will send a box and send it to them! Its impossible ți ne stolen,Why work three months! I have thai phone since february! The name of shop is Lowesmoor mobi tech worcester
That shop is not a legitimate iPhone reseller. From the looks of it, many people have complained about its dubious practices and service.
https://www.yell.com/biz/lowesmoor-mobi-tech-worcester-8026125/
Again, it is IRRELEVANT that the phone worked. It could have been blacklisted after you activated it.
Your best bet is to RETURN the phone to the store for a refund or better yet, take it YOURSELF there. Do not send it!
The other option is to take it to an Apple Store for service. If the phone is blacklisted and reported stolen, Apple will probably not service it as you are not the legitimate owner.
yes, ok if I was not the owner of the apple may not accept it for repairs, but they accepted it, checked me, checked the imei of the phone, and will have to send it to them and in 6-10 working days will it repair or replace, if there was something wrong when checking out apple.com should not have told me something?
You did not state in your previous message that you had sent it to Apple. Since your response was ambiguous; you simply stated that you "sent in for repairs". It could have been Apple; a third party AUTHORIZED service center; or the store you bought it from. Ambiguity leads to confusion. And I was trying to give you options; thats why I said Apple.
Hopefully Apple will be able to sort this out for you. Next time, in order to avoid headaches, buy from a legitimate source.
Good luck.
thank you very much for help, I hope to solve some apple, because if this phone was stolen or put on the black list when I introduced ime on apple.com probably tell me something no?, I will never buy again from this stores, my mistake
I understand But work three month without problem,i try with different sim
The problem is with your SIM card. Are you using an iPhone supported carrier?
Contact the carrier to get a replacement and/or assistance.
No sim is the problem,because i try with three different sim,and dame problem
maybe it's sim locked to another carrier, take it back to where you bought it
You are welcome.
Once you get the issue resolved (or even if you do not) please post here with an update. I am curious as to what the outcome will be.
Again, good luck!!
no problem, in fact one more question, is there a site where I can check if the phone is on the black list or not?
No. There are no public lists, and those purporting to offer access to them for a fee are scams.
I have problem with sim ,what can i do?
