Cannot upload photos from Canon to Mac

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Level 1

9 points

Cannot upload photos from Canon to Mac

Until today, I had been able to upload photos from my Canon PowerShot SX50HS seamlessly onto my MacBook Pro. Now, after connecting my camera to my Mac, I get the message "Communication Error" on the screen of my camera. I have changed the connecting cables, to no avail. (I have not installed any new software.)

Using a card reader, I was able to upload the images, but it was a much slower process, than connecting my camera directly. I'm using a 16MB SD card in my camera, which has 8MB of images on it. Any suggestions? Thanks

Posted on May 12, 2018 5:50 PM

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Answer 1

Flashie47 Author

Level 1

9 points

May 13, 2018 9:19 PM in response to LarryHN

I just read the Canon SX50Hs manual, which says "Communications Error" means an excessive amount of images, (approx. 1000) on the memory card, prevented image transfer to the computer. Which means that if I want to use all 16MB on the SD card, I'll have to use my card reader.

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Answer 2

LarryHN

Level 10

106,142 points

May 12, 2018 6:16 PM in response to Flashie47

A guess is that you somehow changed the connection setting on your camera

LN

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Answer 3

LarryHN

Level 10

106,142 points

May 13, 2018 7:17 PM in response to Flashie47

look through all of your connection setting while the camera is connected to the Mac or Read your camera manual or contact Canon support for support on how to use their products

LN

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Answer 4

Flashie47 Author

Level 1

9 points

May 13, 2018 12:16 PM in response to LarryHN

I don't know where the connection setting is for my camera. I tried connecting my camera to my Mac and opened image capture, and it did not show up under the Devices column. Any ideas? Thanks.

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Answer 5

LarryHN

Level 10

106,142 points

May 13, 2018 9:34 PM in response to Flashie47

that is what it sounds like - again for Canon tech support you need to contact Canon - this does not involve Photos or the Mac in any way

LN

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Cannot upload photos from Canon to Mac

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