brightstar

Why don't you call Apple Support and explain your issue to them?

Brightstar is a third party company. If they screwed up, then your issue is with them and not Apple. Apple can't help you with their decisions or actions any more than any other company could with Apple's decisions or actions. Also this is a user to user forum and no one here can help you or answer your questions as we don't work for either Apple or Brightstar.

Not strictly true, panchososa. We are helping when we mutually condemn Brightstar and I would join in with that.

We are equally helping when we advise a route to make the protest more applicable to Apple by using Feedback. Apple rarely respond to feedback but we are assured that they read every post.

And while this is not a technical question it does have a strong bearing on the existing relationship between Brightstar and Apple which does need the broadest exposure available in my view.

Very true. After Brightstar told me that my pristine iPad gen4 was worth nothing, I requested a return. I heard nothing from them for months. After a dozen calls and emails, they finally told me that there was an "unavoidable delay" and it would be returned in 6-10 days. Two weeks later, nothing. I sent dozens of emails, some to their CEO, demanding its return. Another replay from them that it was "6-10 days" away. Finally, weeks later, it is returned. I will never do business with them again, and shame on Apple for promoting their service.

I am indeed and I will express it. The troubles with Brightstar via my own records date back to 2014 and while I always suggest feedback I am not averse to using these columns now and then even though it is claimed that Apple do not read them.

Why you should feel able to talk about 'Apple's history', I don't know.

No-one but Apple management knows what influence Feedback has, and they certainly would be unlikely to broadcast anything.

The history I'm referring to is based solely on product releases and the intentional removal of useful ports or features. That's hardly speculation on my part and their excuses or "reasoning" in official events such as their announcement of the removal of the headphone jack in the iPhone 7 reveal is hardly a secret. So my point is simply that if they care, they have a funny way of showing it.

So, now these forums are restricting posts?

If the community exists for discussion, in ADDITION to support, then how is one to get support for fraudlent transactions by an Apple vendor?

We removed your postBrightstar-Fraud, lies, deceit, and what has been done?

because it contained rants or complaints that weren’t constructive. We understand wanting to share experiences, but these forums are meant for technical questions that can be answered by the community.

You can read our submission guidelines here: AppleSupport Communities - Terms of Use

We hope you’ll keep using our Support Communities forums. You can find more information about participating here: AppleSupport Communities - Tutorials

If you have comments about any of our products, we welcome your feedback: Apple- Feedback

We’ve included a copy of your original post below.

Thanks,
AppleSupport Communities Staff

So the previous thread was dead. Here starts a new one.

Brightstar, trade inApplesanctioned vendor.

They lie, steal, and rip off consumer.

They have no chargers?

Then how can they claim things as previous posters post?

Bottom line, the question is:

What has been the resolve of the persons who posted Brightstar stories, what was the outcome, how did things turn out?

I was offered an "appeasement" of anything up to $300, but I needed nothing, so they offer me a $100 "coupon", as in:

We are pleased to offer you a coupon for theAppleStore. This coupon is valid through 6/30/2018 for any one of the discounts listed below. The appropriate discount will automatically be applied by theAppleStore based on the total estimated cost of all eligible items in your cart, excluding applicable taxes and shipping charges. Your coupon’s Promotion Code is XXXXXX.

$30 off a purchase of at least $100

$60 off a purchase of at least $200

$100 off a purchase of at least $300

Is thisApples way of appeasing customers who got ripped off to forget it, drop it, don't push it?

I am not happy.

Brightstar-Global Headquarters

9725 NW 117th Ave, #105

Miami, FL 33178 USA

+1 (305) 421-6000

ALPHARETTA - DEVICE PROTECTION

2325 Lakeview Parkway Suite 700

Alpharetta, GA

30009

USA

Phone: +1-866-277-6325

LIBERTYVILLE - US HQ

850 Technology Way

Libertyville, IL

60048

USA

Phone: +1 877-727-4448

CANADA

500 Hood Road

Suite 405

Markham, ON L3R 9Z3

Phone: +1-905-944-9999

Website: http://www.brightstartelecom.ca/

MIAMI - GLOBAL & LATAM HQ

9725 NW 117th Ave, #105

Miami, FL 33178

USA

+1 (305) 421-6000

OMAHA

13575 Lynam Drive

Omaha, NE

68138

USA

Phone: +1-888-633-9473

OVERLAND PARK

6240 Sprint Parkway

Suite 175

Overland Park

KS 66211

Phone: +1-877-727-4448

PROVIDENCE OFFICE

321 South Main Street

Suite 100

Providence RI, 02903

USA

Brightstar is a joke, not ready to deal with the volume that they are getting. they stole 3 of my devices.

Product Feedback - Apple

So, nothing has happened to address the issue, no outcome?

I too am in the same boat, yet Apple continues to use the lying, thieving company.

You're certainly entitled to your opinion, but Apple's history shows that IF they use customer feedback to improve things, it's too little too late to help or enhance things for most.

Their forum, their rules. Simple as that. You want to hurt their bottom line, then choose to do your business elsewhere.