Can't add accounts in Mail - stuck on "Next"

Hi,


I have recently deleted my IMAP account from Mail (High Sierra), and now I want to add it again.


But when I have filled out all the info (username, password, in- and outgoing serverinfo), it asks which apps I want to use it with. I only have two options: E-mail and Notes. I choose "E-mail" and press "OK". And then nothing happens. I can press "OK" 10 times, at nothing happens. The dialogue box is still there.


Anyone, who has a clue what to do?


Thanks in advance

MacBook Pro with Retina display

Posted on May 16, 2018 2:55 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 14, 2018 10:28 PM

Same Problem. Found the problem (In my case). I had the perpetual "next" button when trying to add an exchange account that I had deleted. 7 hours with Apple support, dozens of different things tried (a few are on this board). This is what worked.

1. Go to user accounts and create a brand new user "test admin" - make it an administrator obviously.

2. Re-start, and log into the test admin account

3. Go to "iCloud" under "system preferences", add your iCloud account under which you have been having problems.

4. Re-start the computer, log back into the test account, go back to iCloud, log out, and log back in

5. Go to "Internet Accounts" under system preferences and attempt to add the problem account. If it won't install, stop reading (you have a different problem than I do)


6. If it works, then you may have the issue that I did.

7. Oddly, the problem was within my "Keychain" - there were conflicting account status within Keychain, and the conflict was sending me through the "next" loop.

8. Log into your original account

9. Finder, Go, "option key" (this shows the "Library" folder), Keychains folder in Library

10. Inside the Keychains folder there are at least two files that conflict with one another. We deleted them all.

11. Restart the computer, log into your original account, Log in and out of your iCloud account, go to Internet Accounts and try to add the problem email or exchange account. In my case, Success!


Good Luck.

73 replies

Jan 28, 2019 2:02 PM in response to Doc Williams

Exactly the same issue as many others. One gmail based account started acting up, continually asking for password, but not allowing you to put it in. I deleted it, but can get it ok on my phone or if I log in via gmail in browser. Same now happening for two other gmail based accounts. I have deleted them from my mail app, with intention of re-installing them - but it won't let me do that. Gets stuck on the first screen as soon as you put the email address in and press next....


This is obviously some sort of bigger issue with the app as so many of us have the same problem.


Its annoying, but the fact calendars aren't syncing too is my big concern....so many appointments that only exist in that app etc. Does someone have a simple straightforward solution or do I need to go to a genius store or something?

Apr 18, 2019 11:15 AM in response to BDAqua

Yes. I had to authenticate and then I had to authenticate a 2nd time. Due to their 2step verification. We’ll see if it sticks this time.


However I am unable to add imap or pop accounts. After you get to the screen where you put it outgoing and incoming servers hit continue and the wheel just spins and nothing happens.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't add accounts in Mail - stuck on "Next"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.