Can't add accounts in Mail - stuck on "Next"

Hello,

I do not see how this method would help. You still have to go to Preferences, Internet Accounts to add an account. But it is stuck on after you select the apps for the new account.

It is a serious bug.

Regards,

Aleksandar

It seems this issue is with your Mac , in my Mac I open system preferences > internet accounts and click on plus sign it prompts to enter web mail address and its password , this is an example screen of my family member that is added to the Mac and it joins easily .

I've got the same problem. Started with Mail not picking up Gmail. I removed the account from Mail and tried adding again but it wouldn't add. I can access Gmail on my phone and via browser but not with Mail. Then iCloud started acting up and now I can't access it either via Mail. Mail still can access my Hotmail account but won't let me add Gmail. Up until today, everything has worked for the past 5 years perfectly. I've followed the suggestions posted by Apple and others but nothing works. There's obviously a bug in Mail. Unless it's fixed soon, I'll be looking for another email client. Please get this fixed, Apple!

Another one with the same problem, had several severe problems with my Mac lately, seems like apple is loosing it, and I read all the replies apple comes with and it seems like they don't even bother to read the question before answering a bunch of crap. after iPad, iPhone, Mac, I really start to look into other makes, maybe they do care about their clients, smaller companies usually does. Did apple even find an answer to this problem, I don't see they did, just ignoring you.

Some problem here. Does somebody already know the solution?

I've already spent a lot of hours trying to fix this, but nothing seems to work. It's really annoying, because like so many, mails are an important part of my mac.

If it doesn't get fixed, I'll have to give up my mac unfortunately, and all other apple devices will follow.

I have the same issue... I can't set up an Optonline email account using "other" . After entering email address and password... I select Mail and Notes (only options they present) and hit Done... The "Next" button turns blue.. I hit it and nothing happens... Extremely frustrating

*sigh*...I have the same problem. Glad to see it's not just me...but would be really nice if there was a fix for this! I had noticed my iCloud had stopped syncing my files. Turned off the account, tried to re-add, couldn't do it...same issue as reported. Tried adding a different email address from my work...same issue, button just keeps saying "Next". So frustrating!

Not that I have an answer. But Ditto on the problem. Interestingly, I downloaded a free program "spark" and was able to install the problem accounts. It's happening with Exchange, an email server that is run on Zimbra. I am certain there is a problem in the "Mail" software

Dudh wrote:

is anyone from Apple Support team monitor this forum? if many people are having this issue then I would think that this is escalated and Apple should be looking into this with high priority.

This is a user-to-user technical support forum. Apple monitors it only for the purposes of making sure people adhere to the terms of use. The people who do that are not part of Apple Support.

If you want Apple to know you specifically have a problem, use the Contact Support link at the top right of every page of these forums.

If you want to submit feedback (you will not get a response but everything will be read), use the Feedback page:

Product Feedback - Apple

Your 7 hours of **** paid off for me as well. I was holding out, hoping that maybe installing Mojave would resolve the issue, but alas it did not. Followed your directions for creating the other account and testing, then deleting the keychains worked for me. Thank you for sharing!

I recently update my OS to mojave. Does this method work on mojave or only for High Sierra?

Anyway, I was able to add the problem email (my 2nd email) to the ‘Test Admin’ account but when I restart & go back to add the problem email to my Main Account, it is still stuck in the ‘Next’ button loop.

In your step to remove all items under keychain folder, do you mean ‘ALL’ that are under this, including any sub-folders?

As you mentioned, the problem exisist in the keychain and I already removed the files under keychain folder except the sub-folder w/bunch of other files.

I have the same issue with a pop account - just migrated to the new macbook air - and though my pop account was there - it wouldn't work - and when I try to delete it and re-add - I get in this same loop - was there any resolution to this?

Thank you! This has been driving me mad. This worked, though a bit of a palaver and I wasn't sure what you meant by 'conflicting status accounts' in keychain. I deleted a couple of likely suspects and bingo!

I did this and was asked to login to all my email accounts again. I now am asked to enter my email and click "Next", where I am stuck on the same pop up screen for ALL MY ACCOUNTS!!! I can't reach the password entry screen. I was denied access on one account and trying this solution I am now denied access to ALL. Extremely frustrated. I am left severely crippled in managing two businesses, that each use multiple emails. The Mail apples once a great way to streamline my communications. That seems to no longer be a reality for me.

I am having the same exact issue as outlined above. When I create a gmail account as soon as I select the "Done" button on the page with "Select the apps you want to use with this account". Nothing happens. Please help!