Can't add accounts in Mail - stuck on "Next"

Hi John,

I agree with all of the above, apple is not what it used to be. I had the same problem, tried everything and finally got it solved before the Mac went out of the window. Well, you might not be happy with how to fix this problem, but I share it with you and then you decide;

1. Back up all your files, don't use time machine, you won't be able to read your files later.

2. re-install high Sierra from scratch, don't use repair, time machine or any other solution, install as new, I hope you know how to do this, cmd+S when you start, format your disk, install high Sierra as new.

This was the only way I found fixing the problem.

Good luck, Preben.

Mth222's solution worked for me. I was rebuilding a 2012 iMac and could not install my email. I have simply set up a Test Admin account as recommended - and added the email to it. Now I can change the Test admin account to be the master and delete the original

Are you able to login to gmail.com in a browser?

From which location have you deleted mail account is it from system preferences - internet accounts or you have opened mail preferences > accounts > then deleted the account .

Some information is required is it a gmail account and are you also using iCloud mail account ( is iCloud Keychain also set up ) .

A screen shot of internet accounts could help ( please hide your mail address before posting ) .

The same thing is happening to me too. The issue seems to be with the "Internet Accounts" preferences control panel. It just won't work anymore.

I did have a Gmail, Yahoo, and Outlook account on there. I deleted them and tried to reenter them, only to have them hang on the "Next" button after entering the passwords. This is a very serious issue. MacOS's internal internet functionality is basically broken. The only way to bypass it is to use a 3rd party app that doesn't use this control panel. Postbox and Airmail are perfect examples of email apps that work correctly.

Please post screen shots of system preferences - of internet accounts , click on iCloud and the screen shot of it also .

Hide mail addresses .

You wrote - Either iCloud and gmail works perfectly. Problem with simple mail account.

You have either deleted the iCloud account or have not yet set it up , from the location system preferences > internet account.

The simple gmail account address is kept same as your apple mail address .

See some articles Sign in with your Apple ID - Apple Support

macOS Sierra: Set up iCloud on your Mac

In case if I cloud account and gmail account is deleted see this method to set it up .

If you delete both web mail account ( say gmail account ) and iCloud mail account from system preferences > internet accounts .

( a ) when you select web mail account and click on minus sign , it will prompt are you sure you want to delete the account ( 1 ) cancel ( 2 ) ok and you click on ok the account will be deleted .

( b ) And if you delete iCloud account ( 1 ) do you want to keep a copy of your iCloud data on this Mac before signing out ?

Cancel , keep a copy , so click on keep a copy .

Do you want to keep a copy of your safari passwords on this Mac ?

( 1) delete from Mac .

( 2 ) cancel

( 3 ) keep on this Mac .

So , click on keep on this Mac .

It will prompt to enter Apple ID password to turn off find my Mac , so enter and click on continue .

Do you want to keep a copy of your iCloud data on this Mac before signing out ?

If you don’t keep a copy , your data will be removed from this Mac but will still be available on other devices using iCloud .

( a ) the box for iCloud Drive is checked ( b ) the box for contacts is checked .

Now , open apple mail application , choose a mail account provider and select google click on continue , enter your web mail address and password and click on next , check the boxes of mail , contacts , calendars , notes and click on done .

The gmail account has been set and mails will start downloading .

Open system preferences and click on iCloud , a pop up window will appear iCloud lets you access your music , photos , contacts , calendars and more on your devices , automatically .

Sign in with your Apple ID and click on next and enter your Apple ID password .

( a ) check the box of use iCloud for your documents and data

( b ) use find my Mac

( 1 ) back ( 2 ) next so click on next .

A pop up window will appear allow find my Mac to use the location of this Mac

( 1 ) not now ( 2 ) allow so click on allow .

You have to enter your Apple ID password to set up iCloud Keychain and click on ok .

A pop up window will appear to set up iCloud Keychain on this Mac , request approval from one of your devices using iCloud Keychain .

( 1 ) use code

( 2 ) cancel

( 3 ) request approval

So , click on use code .

Enter your iCloud security code and enter the iCloud verification code sent to your trusted mobile and click on ok .

After some time , the box for keychain in iCloud will get checked , also check the box of Siri and make sure back to my Mac is always unchecked .

So , both web mail account and iCloud account are configured .

You can send a feedback Product Feedback - Apple

See these links https://developer.apple.com/bug-reporting/

https://support.apple.com/en-in/guide/mail/if-mail-cant-connect-to-your-email-ac count-mlhlp1135/mac

See this article macOS Sierra: Internet Accounts System Preferences

If you don’t yet have an account from a particular provider, such as Yahoo!, create one on the provider’s website, then add it here.

The article itself is showing the method for configuration , also the same mail address in your case gmail address can not be used / added for the second time .

So its better to first create a gmail account on their web server see this article Create a Gmail account - Gmail Help

In your screen shots you must consult the internet service provider .

If you want to add an account from a provider that isn’t listed, such as a mail or calendar account for your company or school, click Add Other Account on the right, click the type of account you want to add, then enter the requested account settings. If you don’t know the type of account or the account settings, ask the account provider.

Also you wrote , you signed in system preferences > internet accounts with gmail address before sign in with your Apple ID , try the method what suggested .

you are not using gmail account , it seems some vpn service or not sure which mail service is used , you have to ask the internet service provider ( is it pop account or IMAP account ) . it is not necessarily a bug .

I have the same problem. I can easily add a new email account, but I can not add one that has been removed. And just as several others I removed it as Mail just wouldn't synchronize my account, stating that either account or password was incorrect. Not so much. So annoying.

Installed another email client om my Mac and it works fine, embarrassing for Apple not fixing this problem.

UPDATE: I spoke to Apple Support, everything they tried did not work. I was escalated to a Senior Apple Agent who advised that this seems to be an issue for Google (although I am not convinced it is) and I should update my OS.

So far I am reaching 7 hours of trying to fix this issue. Beyond frustrated at the moment.

Hello,

I have the same issue. Safe mode did not help to solve the problem, i.e., neither safe mode can help to add a new account.

If this is a new bug, it is quite annoying, and if there is no solution to the problem, I have to use another mail client.

Best regards,

Aleksandar

Sorry, i made screenshot before loggedIn iCloud.
I'm trying add email account (not iCloud and gmail).

it successfully checks email/password.

So after i pressed done appears next window:

click on 'next' button doesn't do anything.