Can't add accounts in Mail - stuck on "Next"

Hi,


I have recently deleted my IMAP account from Mail (High Sierra), and now I want to add it again.


But when I have filled out all the info (username, password, in- and outgoing serverinfo), it asks which apps I want to use it with. I only have two options: E-mail and Notes. I choose "E-mail" and press "OK". And then nothing happens. I can press "OK" 10 times, at nothing happens. The dialogue box is still there.


Anyone, who has a clue what to do?


Thanks in advance

MacBook Pro with Retina display

Posted on May 16, 2018 2:55 PM

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Question marked as Top-ranking reply

Posted on Sep 14, 2018 10:28 PM

Same Problem. Found the problem (In my case). I had the perpetual "next" button when trying to add an exchange account that I had deleted. 7 hours with Apple support, dozens of different things tried (a few are on this board). This is what worked.

1. Go to user accounts and create a brand new user "test admin" - make it an administrator obviously.

2. Re-start, and log into the test admin account

3. Go to "iCloud" under "system preferences", add your iCloud account under which you have been having problems.

4. Re-start the computer, log back into the test account, go back to iCloud, log out, and log back in

5. Go to "Internet Accounts" under system preferences and attempt to add the problem account. If it won't install, stop reading (you have a different problem than I do)


6. If it works, then you may have the issue that I did.

7. Oddly, the problem was within my "Keychain" - there were conflicting account status within Keychain, and the conflict was sending me through the "next" loop.

8. Log into your original account

9. Finder, Go, "option key" (this shows the "Library" folder), Keychains folder in Library

10. Inside the Keychains folder there are at least two files that conflict with one another. We deleted them all.

11. Restart the computer, log into your original account, Log in and out of your iCloud account, go to Internet Accounts and try to add the problem email or exchange account. In my case, Success!


Good Luck.

73 replies

Dec 27, 2018 5:10 AM in response to ED in PA

I had the same issue. I deleted my Gmail account due to an error i was receiving. I tried adding the gmail account back to "Mac Mail" and once I got the the final step of "Done" it would not process to the next step of adding the account. I tried this method of "reseting the Default Keychain" and was able to add my gmail account to "Mac Mail" successfully. You will have to re-add your other mail passwords. But a very small price to pay for a solution. Give this a try if you are having the same or a similar issue. Thank you "ED in PA" for the solution.

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Can't add accounts in Mail - stuck on "Next"

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