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Macisforsome Author

Level 1

30 points

Can't add accounts in Mail - stuck on "Next"

Hi,

I have recently deleted my IMAP account from Mail (High Sierra), and now I want to add it again.

But when I have filled out all the info (username, password, in- and outgoing serverinfo), it asks which apps I want to use it with. I only have two options: E-mail and Notes. I choose "E-mail" and press "OK". And then nothing happens. I can press "OK" 10 times, at nothing happens. The dialogue box is still there.

Anyone, who has a clue what to do?

Thanks in advance

MacBook Pro with Retina display

Posted on May 16, 2018 2:55 PM

Top-ranking reply

ED in PA

Level 1

16 points

Posted on Dec 1, 2018 7:59 PM

There's a very simple fix. My problem was the same as the Original Poster: clicking "Next" does nothing.

(Before following these steps, make sure you remember all the passwords for your accounts, because the saved passwords will be deleted.)

This is what worked for me:

1. Open the Keychain Access utility in your Applications folder.

2. In the "Keychain Access" dropdown list, open "Preferences..."

3. Click "Reset My Default Keychains" and follow the prompts.

4. Restart your computer.

You will be prompted to re-enter the passwords for all your e-mail accounts. If you were having trouble adding a new e-mail account, it should work fine now.

As another poster on this thread has mentioned, the problem is a conflict in the keychain, which creates an endless process loop at the "Next" button. The problem gets fixed when you reset the keychain. Using the above steps is safer than going into your keychain library and just deleting a bunch of files.

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73 replies

Mth222

Level 1

9 points

Oct 12, 2018 3:14 PM in response to Der_Herr_Maggo

Thanks for letting me know.

Mth222

Level 1

9 points

Oct 12, 2018 3:16 PM in response to anacmsilva86

You bet, my pleasure!

Cjk002

Level 1

4 points

Jan 21, 2019 11:38 AM in response to Mth222

This worked for me - I renamed my existing keychain folder and then logged out and back in again. I jhad to re-enter all of my saved passwords and sign into everything, but after that it worked.

0zan

Level 1

9 points

Jan 23, 2019 2:24 AM in response to Macisforsome

If you are using a network monitoring program, make sure that "usr/libexec/trustd" is not blocked. It worked for me :)

BDAqua

Level 10

245,489 points

Jan 30, 2019 2:20 PM in response to _Dirk_

Good work. :)

BDAqua

Level 10

245,489 points

Mar 1, 2019 2:21 PM in response to James Walker1

Great, thanks for the tip! :)

BDAqua

Level 10

245,489 points

Mar 9, 2019 8:11 AM in response to ermatheson

Wow, great work, thanks. :)

Mar 17, 2019 8:19 AM in response to aleksandarfromoslo

I have the same issue and have tried lots of the suggested fixes... when I hit done it freezes... this is a Mac bug and it must be real serious cause it hasn't been fixed for months and months....

dkpro

Level 1

8 points

Apr 18, 2019 10:18 AM in response to Macisforsome

I have tried all the solutions in this post and not one of them worked for me! I can't get gmail or imap to work.

BDAqua

Level 10

245,489 points

Apr 18, 2019 10:38 AM in response to dkpro

Are you able to login to gmail.com in a browser?

dkpro

Level 1

8 points

Apr 18, 2019 11:35 AM in response to dkpro

I have no issues on my other Mac with same os.

dkpro

Level 1

8 points

Apr 18, 2019 12:05 PM in response to BDAqua

Tried all this already. No joy.

May 5, 2019 10:11 AM in response to Macisforsome

Same problem here. Get to "next" and nothing. The updated from High Sierra to Mojave DESTROYED my boot drive. Lost my Windows boot option and now this. Terrible Apple, just terrible.

Can't add accounts in Mail - stuck on "Next"