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proximity sensor problem

my iphone 6s plus is not going to screen out while on call.may i know the reason and solution for that and also i want to know the ways to test the proximity sensor.

iPhone 6s Plus, iOS 11.3.1

Posted on May 18, 2018 7:50 PM

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Posted on May 19, 2018 1:12 AM

If you have a case and/or a screen protector that can obstruct / interfere with the proximity sensor activity, try to remove them and test your device.

Shouldn't be this case, have your iPhone inspected at your most convenient Apple Store or Authorized Service Provider: Apple - Find Locations - Location Selector

Regards

Giulio

1 reply
Question marked as Best reply

May 19, 2018 1:12 AM in response to svschitturi

If you have a case and/or a screen protector that can obstruct / interfere with the proximity sensor activity, try to remove them and test your device.

Shouldn't be this case, have your iPhone inspected at your most convenient Apple Store or Authorized Service Provider: Apple - Find Locations - Location Selector

Regards

Giulio

proximity sensor problem

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