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kissaragi Author

Level 1

86 points

iPad Pro 12.9” not responding to touch intermittently

I bought an 12.9” iPad Pro 2017 around 6 months ago and since day one I’ve had trouble with the screen not responding to touch intermittently. It will randomly stop responding to my touch for anywhere between 1 and 30 seconds before coming back, it’s most noticeable when typing as letters or whole words will be missed which is infuriating. The home button still responds and usually gets things working again. I’ve also found that having bluetooth off stops it happening quite so often but it still happens (it’s happened a few times just typing this message out). The Apple Pencil always seems to work, it’s just finger touches that stop doing anything.

I kept hoping an update would fix the issue but nothing has changed yet. I love the iPad but this issue is unacceptable for such an expensive piece of equipment and is driving me nuts now. I’ve tried doing an erase and restore twice with no effect. I also keep the screen as clean as I can.

Im concerned about sending this in to Apple to be looked at because it’s an intermittent issue that they may not be able to replicate in the no doubt short testing they do. Has anyone else with this issue had any luck with apple support fixing it?

iPad Pro Wi-Fi, iOS 11.3.1, 12.9

Posted on May 19, 2018 8:51 AM

338 replies

MichelPM

Level 10

81,290 points

Jan 27, 2020 12:13 PM in response to Styker6040

Your comments got deleted by the Apple Support Community staff of moderators that monitor and moderate all user posted content here 24/7 for any violations of the Terms of Use of these communities.

No one from any Apple product teams reads nor participates in these user to user support communities.

Your post was deleted because it violated the terms of use of the user to user support communities.

That is all.

No cognizant Apple products teams/employees are here.

Feb 3, 2020 10:45 PM in response to MichelPM

You have a good point. I had an iPad Air 2 with no problems. I updated it with the new ipad air (3rd gen) late 2019. The touchscreen probs on this ipad are exactly as people are discussing in this thread.

drjoe66

Level 1

15 points

Feb 4, 2020 5:22 AM in response to socraties

So my older Ipad Pro 2nd gen is now showing the same problem, it started immediately after i updated to 13.3.1. Never had this issue before on that IPad, only on the 3rd gen IPad. Great job, Apple......this must be software related.

MichelPM

Level 10

81,290 points

Feb 4, 2020 11:46 AM in response to drjoe66

Everyone one in this and the other 3 post threads in the communities needs to keep calling Apple on this and keep supplying feedback to the iPad feedback page.

These are the only ways to keep hounding Apple on this issue.

Everyone needs to keep supply multiple feedback on this touch screen issue and also, need to call Apple on this issues and keep the call volume on this issue coming.

No other way or methods to constantly keep Apple clued in on this issue.

Everyone in these posts have to keep doing this so Apple stays informed that this a significant hardware/software issue.

Since this just happened to your 2nd gen, 2017 iPad Pro, this is another perfect reason to add additional feedback and to actually call Apple, again, and explain to all customer service tiers that you are now experiencing this on your older iPad Pro.

Apple is not ever going to solve/fix this issue IF no one stays on top of this!

Everyone sticking their heads in the sand and just hoping that Apple finds a solution or fix, is not going to cut it!

This touch scrern issue has been going on for nearly 18 months, now!

Either no one with issue have been reporting enough feedback and making calls to Apple headquarters

It has been like I have been stating all of this time.

This problem is ONLY affecting a small minority of iPad Pro and iPad Air 3 models and there are not enough instances of this touch screen issue happening to bring this issue to the attention and priority to Apple engineers and other cognizant Apple teams and employees.

RuRuKo

Level 1

15 points

Feb 12, 2020 1:08 PM in response to kissaragi

I had the same error with my 12.9” iPad Pro 2017. Meanwhile it‘s a 2019 model as I had it replaced at least 5 or 6 times. With every iPad I had the problem and of course it‘s also the same with the model I‘m stuck with now as Apple Care did expire meanwhile.

The only thing that I can do to use it at least somehow is by using the Pencil, but that is just a less-then-ideal workaround and no solution at all.

My wife has a first generation 12.9” iPad Pro 2016, she has no problem with the touchscreen at all...

MichelPM

Level 10

81,290 points

May 15, 2019 2:32 PM in response to olli73

New 2018 iPad Pro models no longer have a Home button.

They work just like the newest iPhones, now.

The new 2018 iPad Pro is completely touch and gesture based and use Face ID.

iPad Pro - Apple

MichelPM

Level 10

81,290 points

May 16, 2019 12:35 PM in response to CICT

Try this link.

Slow iPad on iOS 9, 10 or 11! - Apple Community

Aug 18, 2019 8:23 PM in response to KarmaK.diesel

Writing here doesn't tell Apple anything. Tell Apple by providing feedback via this link: Feedback - iPad - Apple

Dec 29, 2019 4:20 PM in response to KarmaK.diesel

Apple isn't here and isn't reading these posts. This is a user to user only forum.

You need to provide feedback through this link for it to be read by Apple --> Feedback - iPad - Apple

kissaragi Author

Level 1

86 points

May 31, 2018 5:15 PM in response to BORg529

Thanks for the advice.

I’ve sent the iPad into Apple to be looked at, I will update this thread with what happens for the other people with this problem.

Donicles

Level 1

13 points

Jun 23, 2018 11:04 AM in response to kissaragi

Hey Champ,

My replacement iPad is doing the same thing.

I have booked another appointment on Thursday.

Other people have this issue (search YouTube).

Surely Apple will have a formal response to it.

kissaragi Author

Level 1

86 points

Jun 23, 2018 12:29 PM in response to Donicles

Sorry your replacement is still doing it. I hope they can do something for you this time.

kissaragi Author

Level 1

86 points

Jul 21, 2018 10:31 AM in response to Donicles

My iPad is being replaced now, they were looking at logs but didn’t seem to find anything. Hopefully the next one will be ok.

Donicles

Level 1

13 points

Jul 21, 2018 4:18 PM in response to June Day

Hey June day.

I’m on my 3rd replacement and this one seems to be ok.

I’m thinking it could be hardware.

Software would surely affect all iPads.

Donicles

Level 1

13 points

Jul 23, 2018 3:55 PM in response to June Day

My meaning is you should push for a replacement. Completely agree with you but I can see how small issues get through qa. Pain in the arse but at least we are alive and breathing.

iPad Pro 12.9” not responding to touch intermittently