iPad Pro 12.9” not responding to touch intermittently

Not so foolish.

My mom has both severe arthritis and a degenerative nerve disorder that effects her entire body, including very dry and wrinkly skin, as well as, decreased electrical activity in her body and especially in her fingers and fingertips.

She can't even use normal, commonplace capacitive stylii the actually are designed to boost electrical activity from your fingers to the stylus.

She has to use battery powered, “active” capacitive stylii that send a small electrical pulse to the tip of the stylus to simulate an actual finger touch to the screen.

This is an actual thing and some users with excessively dry hands have reduced touch/electrical sensitivy and use of moisturizers on the hands that get onto the iPad/iPhone screen can have negative impact on the touch screen, as well.

This is a VERY REAL thing!

I still have it too on my home 2nd gen iPad pro 12.9running 13.3. Apple support was utterly useless, basically telling me I don't know how to tap after a complete wipe and reinstall of the same IOs didn't help...... On my work 3rd gen iPad Pro, where it was sometimes worse to the point where it was unusable, it magically went away after updating to 13.2. Hasn't come back since once. So this is clearly a software issue, why would otherwise an IOs update fix it? But then it fixed it only on one device???

if you had one of these you’d clearly understand the screen doesn’t work properly. It’s so apparent it’s ridiculous, meanwhile, iPhones and wife’s iPad work great 100%. This isn’t a user issue. It’s a hardware problem. I know people say software, but apple has had so many software updates and can’t fix it. It must be a physical (and expensive repair) problem to fix or we’d all be saying the problem is fixed. I’m out $1200 dollars and can’t resell this thing! Thanks apple!

I am not so sure Apples cares about this issue or the right people know about it. When I provided feedback and specifically mentioned it to the tech support person (and the dude in the closest Apple Store), they clearly didn't care at all.

Dear Apple,

Id gladly give you mine to troubleshoot if you give me a loaner. Let’s get to the bottom of this or maybe you already know and aren’t going to publicly acknowledge it. I don’t know. PM me, let’s make a deal and figure something out.

I’m not disputing that you have problem at all. I too have had my (un)fair share of touch screen issues - all the way back to the release of iOS12...

The common factor with this “touch” issue is the laminated Apple Pencil-compatible touch screens used with the iPad Pro models. Other issues with these particular screens include de-lamination problems - that manifest as edge-illumination-bleed on First/Second Generation 12.9” devices, and bright illumination patches on 10.5” devices. However Apple has never confirmed (or so much as commented/acknowledged) that issues exist with the touch screens on these devices.

I too have an ipad pro second gen 10.5 and the screen has been intermittent since sometime back in ios12, i have filed multiple feedback requests about the issue and have been hoping that a update would fix the issue, screen worked great until whatever they broke back when, can anyone confirm if this issue only relates to the pro models?

It appears to be strictly limited to a minority group of both all 4 years of iPad Pro models and the issue is beginning to appear in the 2019, 10.5 inch screen iPad Air 3 models which this model is based on the 2017, 10.5 inch screen iPad Pro models.

Mac Rumors and ZDNet have posted about the problem. I’m sure someone at Apple reads these sites and has checked this forum.

https://www.macrumors.com/2019/04/02/ipad-pro-screen-stuttering-issues/

https://www.google.com/amp/s/www.zdnet.com/google-amp/article/apple-hardware-problems-ipad-pro-users-report-stuttering-screen-unresponsive-keys/

I guess time will tell, i was thinking about getting an air 3 until i read here that those are having the same issue. I firmly believe its software issues as I got my pro 10.5 right after they came out and had no issues with it for the longest time until ios12, and its been the same since, hasn't gotten worse or better. I would tend to believe if it was hardware related it would get worse over time which hasn't been the case

Problem with both articles is that they both mention only two ongoing posts when in actuality there are three.

These are the ONLY two reports posted by the online tech media in over an entire year!

And both articles failed to mention that for quite a long time the Apple Support communities were receiving daily, separate posts about this intermittent, unresponsive touch screen issue.

At least 1or 2 individual postings a day ( with maybe 5-10 users in each post afterward ) for nearly a full year!

I know this because for an entire year, I fielded/replied to nearly every single individual post about this issue and those individual posts is what has been “upping” the actual amount of affected iPad Pro models, but still a few thousand iPad Pro models being reported here in the ASC is still a very small percentage/minority of iPad Pro models affected and even smaller when it is spread out among the entire 4 year iPad Pro model run.

Millions of iPad Pro users are not having this issue compared to only a few thousand iPad Pro users who are.

AND, I have noticed since iPadOS 13.2. and 13.3 the amount of individual postings about this issue has dropped dramatically in the past 2 months, or so.

So, Apple engineering may have partially fixed this this issue in iPadOS for, at least, some of you that have been reporting this issue, as well as the rest of the iPad Pro using world.

Iam having the same issue with my iPad Pro 2017 but it happens a lot more now then it used to sometime it’s unresponsive enough we’re I can’t touch any of the apps on home screen so it’s basically just a brick at the time that happens and other times only one side of screen is responsive but other side isn’t which makes it annoying to use on screen keyboard

Exactly how mine acts is how described above, thought i was on to something by turning the brightness down, seemed to get better for awhile, maybe I was just thinking it was cause I just want it to work right, but ultimately it is acting the same, heck even writing this it has stopped responding several times.

I’m not trying to be funny, but I’m looking for my best option to offload my excellent condition 2nd gen 12.9” iPad Pro WiFi+VZW with 256gb. I have an Apple Pencil and Apple Smart Keyboard to go along with it. My email is engraved on the back.

any thoughts on the best place/price to get some money back? It just sits on the shelf because of this problem. I want to get rid of it no hassle.

Those are forum hosts, not people who care about your message. The forum hosts are only tasked with removing posts which violate terms of use and suggesting what you did in Apple's house is against the terms of use. Cognizant Apple employees are NOT on this forum.