iPad Pro 12.9” not responding to touch intermittently

I bought an 12.9” iPad Pro 2017 around 6 months ago and since day one I’ve had trouble with the screen not responding to touch intermittently. It will randomly stop responding to my touch for anywhere between 1 and 30 seconds before coming back, it’s most noticeable when typing as letters or whole words will be missed which is infuriating. The home button still responds and usually gets things working again. I’ve also found that having bluetooth off stops it happening quite so often but it still happens (it’s happened a few times just typing this message out). The Apple Pencil always seems to work, it’s just finger touches that stop doing anything.


I kept hoping an update would fix the issue but nothing has changed yet. I love the iPad but this issue is unacceptable for such an expensive piece of equipment and is driving me nuts now. I’ve tried doing an erase and restore twice with no effect. I also keep the screen as clean as I can.


Im concerned about sending this in to Apple to be looked at because it’s an intermittent issue that they may not be able to replicate in the no doubt short testing they do. Has anyone else with this issue had any luck with apple support fixing it?

iPad Pro Wi-Fi, iOS 11.3.1, 12.9

Posted on May 19, 2018 8:51 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2018 7:17 PM

My iPad Pro 12.9 was spastically unresponsive to touches on the screen when I typed on the keyboard. Some times I would continually tap on one or two keys and nothing! I took off my case and no issues. I got to thinking and realized that I had the case folded up so the magnetic cover that turns the iPad on when I opened and closed it was on the back of the iPad. I decided to try turning that function off and it worked! No issues!!I turned off Lock/Unlock feature under settings/display brightness for the iPad cover and now no issues. Don’t get rid if your case or cover, just turn that feature off. Hope that helps 😉

338 replies

Nov 21, 2019 5:23 AM in response to lobsterghost1


rbrylawski wrote:

I too hate it when people channel Mr. Jobs. He certainly had his share of mistakes. Let us never forget "You're holding it wrong!"

The world and particularly Apple owes a debt of gratitude to Steve Jobs, but he was not perfect nor was everything he made perfect or without issues.


Yes.

A brilliant person with brillant, ahead of his time ideas, but just like all of us in this world, he had his flaws and eccentricities, too!

But his ideas, products and philosophies concerning Apple still endure to this day.

Nov 21, 2019 5:47 AM in response to lobsterghost1

Another mistake Mr. Jobs made was not initially shipping the iPad with its own, unique native built-in, calculator app.

As such, this oversight has endured for nearly 10 years and with third party software calculator makers filling tne void for many years now, a native Apple iOS calculator app for iPad is now such a low to non-priority for Apple.

I do not know what is involved with designing a nice, native calculator app that is fitting for iPad, but I think it should have happen when iPadOS redesign when it launched this past September.

If Mr. Jobs WOULD have been still with us in 2011, he WOULD HAVE push all of the iOS teams to have made sure the next model iPads and next version of iOS had a native calculator app for iPad.

Mr. Jobs would have gotten all the iOS teams to get that native iPad calculator app into iOS and into iPads.

But he’s gone and Mr. Cook didn't push for this in later iOS versions and so a Apple native, unique built-in iOS calculator app for iPad has just lanquished and lanquished and, pretty much, died with him.

Kinda of sad that.

Nov 21, 2019 6:08 AM in response to MichelPM

As we’re all joining-in to pick “off topic” holes in Apple, a further enduring gripe is the Calendar widget. On iPhone, “All Day” events are shown - but for iPad, these events are not shown in the widget - and no amount of configuring or workaround will ever show them.


So, for iPad, to see All Day events you can’t see All Day events in the Calendar widget or the Today view. On iPhone, you can!


Thanks Apple 🙂

Dec 23, 2019 7:01 AM in response to LotusPilot

i’m still living with this awful screen issue. My mint condition iPad Pro second generation 12.9 is just terrible to use unless it’s with the pencil. It’s so frustrating trying to use my finger to do anything, scroll, onscreen type, click links. I’m still so so so very disappointed in the this product. I’m running iOS 13.3. What’s worse, I can’t even resell it because i know I’ll just be passing this very expensive problem along to someone else. I know apple would have a serious expense if they decided to make this right for all of us, but with their market cap being so strong you’d think they would come up with something for all of us ‘high-end’ iPad users. It seriously makes me consider a competitor product for table/laptop needs.

Jan 26, 2020 3:02 PM in response to kissaragi

Iam having the same issue with my iPad Pro 2017 but it happens a lot more now then it used to sometime it’s unresponsive enough we’re I can’t touch any of the apps on home screen so it’s basically just a brick at the time that happens and other times only one side of screen is responsive but other side isn’t which makes it annoying to use on screen keyboard

Jan 26, 2020 9:07 PM in response to Nicv1990

I’m not trying to be funny, but I’m looking for my best option to offload my excellent condition 2nd gen 12.9” iPad Pro WiFi+VZW with 256gb. I have an Apple Pencil and Apple Smart Keyboard to go along with it. My email is engraved on the back.


any thoughts on the best place/price to get some money back? It just sits on the shelf because of this problem. I want to get rid of it no hassle.

Jan 27, 2020 12:13 PM in response to Styker6040

Your comments got deleted by the Apple Support Community staff of moderators that monitor and moderate all user posted content here 24/7 for any violations of the Terms of Use of these communities.

No one from any Apple product teams reads nor participates in these user to user support communities.

Your post was deleted because it violated the terms of use of the user to user support communities.

That is all.

No cognizant Apple products teams/employees are here.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Pro 12.9” not responding to touch intermittently

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.