iPad Pro 12.9” not responding to touch intermittently

So the problem went away for exactly 1.5 days after I updated to 12.3. Worked like a charm. Every touch registered. As it should be.

Now suddenly, back to the old problem. Typing leaves out letters, the swipe up from the bottom edge maybe works, maybe not.....

I am so glad that I have finally found other people who have this issue.

I have been struggling for around a year with this and it has been really frustrating. I have contacted Apple a couple of times and they haven't been overly helpful apart from the usual troubleshooting. They did suggest I take it to an Apple Store for them to have a look, but the nearest is over an hour away and I can't post it in as I use it everyday for work. It is over a year old too so wouldn't be covered.

If anyone does come up with a fix, please do post.

Its now been around 3 weeks since I received my new replacement iPad and unfortunately, the touchscreen problems are starting to show up again. It just doesn’t make any sense why it only shows up after a few weeks and not immediately. Was reluctant to upgrade to the latest iOS as I wasn’t having any problems initially but now I may have to just to see if the latest iOS will fix the issue.

Apple Support, if you’re reading this, please help or I will have no choice but to return my iPad for a full refund as I was told to do if the problem resurfaced again.

I’m telling you all it’s some malicious user/hackers covertly messing with your device, you think it’s hardware/software which it might be the case for some, but they are collecting your data , I don't know how they do it but don’t believe when Apple says iOS is unhackable.

I wouldn’t put much weight on speculation within that report; the author clearly has some difficulty with some basic physics:

“The static electricity problem seems more pronounced in high humidity”

High humidity environments generally eliminate any static surface charge.

Where do we go from here? This seems to be a well documented problem with suggested fixes that do not work and replacements that end up having the same issue. I am so discouraged and disappointed at the lack of involvement or acknowledgement from Apple....a huge let down.

Well,

This is great for all the 2018 iPad Pro users!

Does nothing for all of the 2017, 2015 iPad Pro users still having this issue.

Because these iPad Pro models still have a Home button, the Tap to Wake feature does not exist for these iPad Pro models on iOS 12.

My bad, I just assumed this post was about about the 2018 pro models, as apparently nearly everybody is experiencing this issue in some way. Apple is useless either way, I’ve been reporting this for 8 months and they still haven’t even acknowledged a problem, surely after getting my iPad replaced with new devices 3 times something would have clicked.

Another update on the factory reset from 30th May that had (emphasised) made my 2017 10.5 inch iPad Pro a useful tool again. After a month and a half of remembering why this device helped so much with my productivity, as predicted by some, I'm now back at square one with all the symptoms being described throughout this post. I still don't see how this can be hardware.

Intrigued by the 2018 iPad solution, again points to software.

Frustrated would be an under statement.

I have a 2nd generation iPad Pro 12”. For the last year I’ve had the screen issue also. It suddenly stops taking all input for a few seconds and then starts working again. Very frustrating since it’s so expensive. Apple needs to address this problem formally. I spent $1200 on this.

This is a support community. Of course it’s not staffed by Apple but it is for users to support each other. Just because we come here asking questions doesn’t mean we expect some one from Apple to answer. We are just all trying to figure it out together. I think we are all aware here of providing feedback to Apple... however this isn’t feedback, this is a support question as this is not the expected and intended behavior of our iPads. So yes, I believe we are indeed in the right place.

I have also been having this issue with iPad Pro 2018 10.5, I took it to Apple Retail Store location. I went in late August two weeks after the warranty expired and the representative told me that I would ONLY have to spend 450 dollars to get a new iPad. Due to it being summer, I was busy with kids and other issues and could not get to the store during the summer time.

The rep could not explain to me why this happened or what has caused it. The iPad is pristine and had been kept in a cover with screen protector since I took it out of the box.

To a customer, when the supposed "tech" looks at a device for about 5 seconds and then tells me that I have to purchase a new device without any type of explanation about what caused the issue is unacceptable!!!

Additionally, he attempted to explain to me that these devices can NOT be repaired because it does not contain screws like my iPhone. Now, I know this is ******** (apparently so did this 20 year old tech) because as I was leaving he tells me that I should try a third party repair facility.

It is extremely frustrating when you spend thousands of dollars on Apple equipment and then a representative of the company does not even test a device to see what is wrong with it and then states that I should be happy because I ONLY have spend another 500 dollars to get a "new" iPad. My equipment is already pristine and works fine with the exception of the touch screen not responding to any touch. It is really offensive to be treated like that when I have to make an appointment and take time out of my day to have an ill trained young person tell me I don't know what I am talking about when they did not even take a moment to hook up my iPad to run any type of diagnostics.

APPLE NEEDS TO REPAIR THESE DEVICES FREE OF CHARGE AND STATE THAT THIS IS A MANUFACTURER DEFECT !!!!!

Apple will not upgrade you to the 3rd generation iPad Pro 2018. You would get the same model iPad you currently have. You can certainly trade in your current 2nd gen iPad Pro to Apple and get the newer iPad Pro if you'd like to do that.

Not the whole Mr. Jobs wouldn't have done that mantra, again!

Really???...

Mr.Jobs, R.I.P., made mistakes when he came back to Apple.

No multi button mice for nearly 20 years!

The original, completely round “hockey puck” mouse ( which way does this mouse get used? ) of the early iMac models.

The overpriced underperformng “executive office” G4 Cube which, also, suffered heat cracks in its clear translucent case.

The overpriced, underperforming 20th Anniversary Mac.

Apple had plenty of both of these computer models still in stock, at those times in history, that Apple dropped the pricing, dramatically, on both of these Macs, at the times these were being sold.

MacBook overheating batteries.

The iPhone ( “you’re holding it wrong” ) “antennagate” debacle.

Mr, Jobs was a human being, too, that was not infallible, at times, either.

AND, iPadOS and iOS are now really two separate mobile OSes now.

So, accomodations for both, now, have to be dealt with a WHOLE lot more than Apple had to do before iPadOS.

iPadOS 13 is a lot different now , than what is included on the iPhone with iOS 13.

I too hate it when people channel Mr. Jobs. He certainly had his share of mistakes. Let us never forget "You're holding it wrong!"

The world and particularly Apple owes a debt of gratitude to Steve Jobs, but he was not perfect nor was everything he made perfect or without issues.