iPad Pro 12.9” not responding to touch intermittently

I have also been having this issue with iPad Pro 2018 10.5, I took it to Apple Retail Store location. I went in late August two weeks after the warranty expired and the representative told me that I would ONLY have to spend 450 dollars to get a new iPad. Due to it being summer, I was busy with kids and other issues and could not get to the store during the summer time.

The rep could not explain to me why this happened or what has caused it. The iPad is pristine and had been kept in a cover with screen protector since I took it out of the box.

To a customer, when the supposed "tech" looks at a device for about 5 seconds and then tells me that I have to purchase a new device without any type of explanation about what caused the issue is unacceptable!!!

Additionally, he attempted to explain to me that these devices can NOT be repaired because it does not contain screws like my iPhone. Now, I know this is bullshit (apparently so did this 20 year old tech) because as I was leaving he tells me that I should try a third party repair facility.

It is extremely frustrating when you spend thousands of dollars on Apple equipment and then a representative of the company does not even test a device to see what is wrong with it and then states that I should be happy because I ONLY have spend another 500 dollars to get a "new" iPad. My equipment is already pristine and works fine with the exception of the touch screen not responding to any touch. It is really offensive to be treated like that when I have to make an appointment and take time out of my day to have an ill trained young person tell me I don't know what I am talking about when they did not even take a moment to hook up my iPad to run any type of diagnostics.

APPLE NEEDS TO REPAIR THESE DEVICES FREE OF CHARGE AND STATE THAT THIS IS A MANUFACTURER DEFECT !!!!!

To extend your already strained expectations of Apple’s proposed solution, the “new” $500 device would actually have been a “reconditioned” (i.e., “brown box”) substitute for your existing iPad - a substitute which would, in all probability, have previously been repaired by Apple.

After parting with $500 and your current iPad, it would be “repaired” and subsequently used, by Apple, to substitute somebody else’s “broken” iPad...

In theory at least, Apple claim that the substitute items are “as new” and have a short warranty . Some recipients of reconditioned iThings have been very satisfied with their substitute - whilst others complain of other defects being/becoming apparent.

Apple will not upgrade you to the 3rd generation iPad Pro 2018. You would get the same model iPad you currently have. You can certainly trade in your current 2nd gen iPad Pro to Apple and get the newer iPad Pro if you'd like to do that.

I am experiencing the same issue. I just purchased it 3 weeks ago (iPad Pro 11”). I may have to bring it in to get it exchanged. I turned off tap to wake and it has stopped doing it, which leads me to believe it is an OS issue.

I have identical issues, I have just loaded 13.2.3, but my ipad pro 12.9 inch 2nd generation is still doing the same intermittent touch thing, also driving me nuts!!

Run out of options and tricks and tips given online - resorting to the genius bar....

My other ipad 1st generation does not do this, even with 13.2.3 - although reluctant to go to 13.2.3 on that one in case it suddenly decides to do the same thing!

This is what happens when apple decide to rush through a half baked system to accompany a new phone. This would never have happened with Jobs on the case!!

Not the whole Mr. Jobs wouldn't have done that mantra, again!

Really???...

Mr.Jobs, R.I.P., made mistakes when he came back to Apple.

No multi button mice for nearly 20 years!

The original, completely round “hockey puck” mouse ( which way does this mouse get used? ) of the early iMac models.

The overpriced underperformng “executive office” G4 Cube which, also, suffered heat cracks in its clear translucent case.

The overpriced, underperforming 20th Anniversary Mac.

Apple had plenty of both of these computer models still in stock, at those times in history, that Apple dropped the pricing, dramatically, on both of these Macs, at the times these were being sold.

MacBook overheating batteries.

The iPhone ( “you’re holding it wrong” ) “antennagate” debacle.

Mr, Jobs was a human being, too, that was not infallible, at times, either.

AND, iPadOS and iOS are now really two separate mobile OSes now.

So, accomodations for both, now, have to be dealt with a WHOLE lot more than Apple had to do before iPadOS.

iPadOS 13 is a lot different now , than what is included on the iPhone with iOS 13.

I too hate it when people channel Mr. Jobs. He certainly had his share of mistakes. Let us never forget "You're holding it wrong!"

The world and particularly Apple owes a debt of gratitude to Steve Jobs, but he was not perfect nor was everything he made perfect or without issues.

I found the solution in hand off. If you you have an iPhone, iPad, and Mac, pay close attention to handoff. If you don’t see the apps handing off to your other devices it is an issue with the username not syncing properly.

You have to 1) Trust your iPad in OS Catalina. 2) Sign out out of your account on your iPad. 3) Make sure you are asked to put in the pin used to unlock your iPad.

rbrylawski wrote:

I too hate it when people channel Mr. Jobs. He certainly had his share of mistakes. Let us never forget "You're holding it wrong!"

The world and particularly Apple owes a debt of gratitude to Steve Jobs, but he was not perfect nor was everything he made perfect or without issues.

Yes.

A brilliant person with brillant, ahead of his time ideas, but just like all of us in this world, he had his flaws and eccentricities, too!

But his ideas, products and philosophies concerning Apple still endure to this day.

Oops! I responded to the wrong thread. I had two issues happening with my iPad 11. 1) Half the screen was not responding and 2) Sidecar wasn’t working. My reply was in regards to the latter. My apologies.

Another mistake Mr. Jobs made was not initially shipping the iPad with its own, unique native built-in, calculator app.

As such, this oversight has endured for nearly 10 years and with third party software calculator makers filling tne void for many years now, a native Apple iOS calculator app for iPad is now such a low to non-priority for Apple.

I do not know what is involved with designing a nice, native calculator app that is fitting for iPad, but I think it should have happen when iPadOS redesign when it launched this past September.

If Mr. Jobs WOULD have been still with us in 2011, he WOULD HAVE push all of the iOS teams to have made sure the next model iPads and next version of iOS had a native calculator app for iPad.

Mr. Jobs would have gotten all the iOS teams to get that native iPad calculator app into iOS and into iPads.

But he’s gone and Mr. Cook didn't push for this in later iOS versions and so a Apple native, unique built-in iOS calculator app for iPad has just lanquished and lanquished and, pretty much, died with him.

Kinda of sad that.

As we’re all joining-in to pick “off topic” holes in Apple, a further enduring gripe is the Calendar widget. On iPhone, “All Day” events are shown - but for iPad, these events are not shown in the widget - and no amount of configuring or workaround will ever show them.

So, for iPad, to see All Day events you can’t see All Day events in the Calendar widget or the Today view. On iPhone, you can!

Thanks Apple 🙂

i’m still living with this awful screen issue. My mint condition iPad Pro second generation 12.9 is just terrible to use unless it’s with the pencil. It’s so frustrating trying to use my finger to do anything, scroll, onscreen type, click links. I’m still so so so very disappointed in the this product. I’m running iOS 13.3. What’s worse, I can’t even resell it because i know I’ll just be passing this very expensive problem along to someone else. I know apple would have a serious expense if they decided to make this right for all of us, but with their market cap being so strong you’d think they would come up with something for all of us ‘high-end’ iPad users. It seriously makes me consider a competitor product for table/laptop needs.

What you describe in your continuous use of Rubbing Alcohol (a.k.a Isopropyl Alcohol) is a very effective way to strip all the natural oils and moisture from your skin. Over time, thus may lead to contact dermatitis.

It certainly wouldn’t help as dry skin will interfere with the capacitive touch screen. You would be well advised to discontinue your use of concetrated Isopropyl Alcohol (or Isopropanol as it is also known).

Notwithstanding any problems in this regard, many users of iPad Pro still report an endemic problem with these touch screens.