iPad Pro 12.9” not responding to touch intermittently

Well,

This is great for all the 2018 iPad Pro users!

Does nothing for all of the 2017, 2015 iPad Pro users still having this issue.

Because these iPad Pro models still have a Home button, the Tap to Wake feature does not exist for these iPad Pro models on iOS 12.

My bad, I just assumed this post was about about the 2018 pro models, as apparently nearly everybody is experiencing this issue in some way. Apple is useless either way, I’ve been reporting this for 8 months and they still haven’t even acknowledged a problem, surely after getting my iPad replaced with new devices 3 times something would have clicked.

Yes, now I’m trying out the iPad OS 13 beta the problem has returned, though it took awhile to. So it seems that whenever its been fixed in betas it’s been due to a fortuitous accident. If they can figure out what’s going on with that, it might go some way to fixing the problem.

For now I’ll have to try the reset button trick, or the turning off touch to wake, which will be annoying since it’s such a handy thing.

Danz91, the fix you provided for my 2018 iPad Pro 12.9” has worked like a charm! I notice big difference now playing games, iMessaging, Emailing and using Productivity Apps. I find not having the “Touch to Open” turned-off worth having an iPad Pro 12.9” that finally works as I’d expect. I hope a fix can be found for those with other models continuing having touch issues. It’s been challenging all this time. I recommend Danz91’s fix. Again thanks.

Another update on the factory reset from 30th May that had (emphasised) made my 2017 10.5 inch iPad Pro a useful tool again. After a month and a half of remembering why this device helped so much with my productivity, as predicted by some, I'm now back at square one with all the symptoms being described throughout this post. I still don't see how this can be hardware.

Intrigued by the 2018 iPad solution, again points to software.

Frustrated would be an under statement.

I sorta, kinda knew that this touch issue would return on your iPad.

It seems when others tried a complete factory reset 1 or 2 months later, the unresponsive touch issues returned.

Post some more feedback to Apple and maybe consider contacting them in CA. and having a chat about this growing issue and your iPad Pro touch issues.

Just out of curiosity,

I do not remember, do you use any screen protectors?

Are you using an Apple Pencil and how often do you use it?

Do you disconnect it from Bluetooth when NOT using the Pencil for a period of time?

How much internal free data storage space is left in that iPad Pro?

Do you leave a lot of potential background running apps in the iOS app switcher?

Do you leave a lot of active Website tabs open in the Web browser?

Basically, how do you use your iPad everyday?

If we can figure out if everyone is doing some of the same exact things with their iPad Pros, maybe all of us can figure out what is going on with all the screen touch issues.

This is getting frustrating as Apple does not seem to be fixing/addressing this is or is even aware that this issue exists, at all, after all of this time and after, hopefully, all the user feedback posted on this non-responsive touch screen issue!

I too have an iPad Pro that’s suffered this issue. Mine is the 2017 10.5 inch. It happened on all versions of iOS 12 but then at least a hard reset would seem to clear it up for a good length of time (even multiple months at a time) I decided to do the ios 13 beta on it thinking the surly the issue would be resolved in ios 13. Both public beta 1 and 2 the problem is even WORSE. The iPad becomes just about completely useless. I did just try turning on the assistive touch and it seemed to be better for a short period (45 min) at least with scrolling. But when I went to type this the problem came back so I had to use my Bluetooth keyboard. Since I’m on the beta at least I can keep reporting the issue through the beta feedback app. Apple DOES check all of those. So my hope is by sending them all this feedback through the beta program maybe they will finally take a look or at least attempt to fix it.

I have the same issue with my iPad Pro 2nd generation. No Apple care so only option I have is trade in and pay to get a replacement. I was able to reproduce the issue in front of the genius at the Apple store. She did a full reset and restore via iTunes and set it up as a new iPad but the issue persisted. It has gotten worse over the past few weeks which has made my iPad near impossible to use. I tried iPad OS 13 as well but no luck. Today however I got it in my head to just try using the Apple Pencil for everything and not my fingers and viola it hasn’t lagged/stuttered even once. I am even typing this using the keyboard with my Apple Pencil which I know is a pain but at least I can use my iPad now. So not sure what exactly is the issue with the screen or software where it can understand the pencil better than my fingers.

I have a 2nd generation iPad Pro 12”. For the last year I’ve had the screen issue also. It suddenly stops taking all input for a few seconds and then starts working again. Very frustrating since it’s so expensive. Apple needs to address this problem formally. I spent $1200 on this.

Hi there,

i´m having an 12.9 iPadPro 2018 with the same issue. Apple alredy sent me a new one because of this and the new is showing the same problems after a while. This all in the last 6 month. I´m going to call Apple Care again to make another exchange.

best regards

Markus

This is a support community. Of course it’s not staffed by Apple but it is for users to support each other. Just because we come here asking questions doesn’t mean we expect some one from Apple to answer. We are just all trying to figure it out together. I think we are all aware here of providing feedback to Apple... however this isn’t feedback, this is a support question as this is not the expected and intended behavior of our iPads. So yes, I believe we are indeed in the right place.

When you look at the post just above your post to me and you see "Apple, please fix this!!!!," it's not that clear all are aware this is not how to get Apple's attention. This is why I have provided the link multiple times throughout this thread. So more people will provide feedback the only way it is actually read by Apple.

I am running IOs 13.1 beta and the problem did NOT go away. It worked fine for two days, but now I again have the intermitted non-responsiveness. So again, not addressed by Apple. And yes, I have provided feedback multiple times and have been to the Apple store.....

Not sure who I'm replying here to, as the ability appears to have from Chrome, but jumped to Safari. Final update on my complete reinstall back in May.

Although there were signs that the iPad was going back to its bad old ways, they disappeared and it has behaved as it should since.

Haven't updated to 13 as yet, as am travelling and can't afford to risk breaking Duet, but either the hardware sorted itself out, or as suspected, it is software.

Atrocious that this has been allowed to continue for so many people.

For me, iOS 13.1 has made it worse. The keyboard in landscape is almost unusable now. When I contacted Apple support a few weeks ago, they blames it on iOS 13 beta and refused to help me if I dont downgrade to 12.4. Now I am running regular 13.1 and of course it has fixed nothing.