iPad Pro 12.9” not responding to touch intermittently

Well,

I am sorry.

I ask the moderators to be kind when editing your post, ( I have been trying to advocate on your behalf ), but they chose to remove all of the unrelated section of your post.

I was hoping some of it would have stayed.

Sorry.

MichelPM....

I know who you think I am too. I am not that person.

Re the touch issue, much of what I had to say to that was edited to seem very positive.

Let me pose this question. Was there a systemic problem with certain iPad models and touch that has now been corrected in iOS 12.2?

is there a way to talk to you privately ?

No, I’ll do it now, thank you.

However in the last week I reset (erased and re-installed) the iPad 3-4 times, with no difference whatsoever. Even an empty iPad (with iOS 12.1.4, I think) did show the problem...

I am always very polite on the phone with reps. Yes, same situation here in not wanting to restore from a backup as the Photos I have (200+GB of them) will need to download and re-index....which takes forever itself.

cheers

Yes....I think the ultimate solution will eventually be in allowing direct backups to an external drive. iTunes is simply horribly slow and convoluted. I am hoping that it will die as far as being needed for anything other than a media management platform.

MichelPM,

I haven’t heard of this issue affecting the 2015 iPad Pros at all. I haven’t heard of it affecting non pro iPads. Is it just the 2017 and 2018 pros?

For others some common sense preventatives - Don’t bang on the screen with your fingers in frustration with something. Don’t toss the iPad around. It is a high tech relatively delicate device, not a frisbee. Don’t hold it in one small corner and have that support all the weight.....that is a lot of torsional stress on the device. I have always...without fail....used a protective case and a screen protector.

Anyone, have I missed anything? I pay a lot of money for these things, I want them to last.

I am all for being polite but when my 2019 12” iPad Pro cost me $1400 and my 2018 $1200 12’ iPad Pro won’t even perform the basic function it’s makes you upset. I think the technical team should understand that.

I certainly appreciate that. I am not certain who the moderators are here, but the general people that participate are users and not apple employees. So directing ire at me is pointless...for example. The mods are apple employees but i am unsure if they only lay back and regulate or if they participate as well. As for the other issues....you vote with your wallet I guess. No one else is making a tablet like the ipad.

Unfortunately my iPad Pro 12.9 2015 just re-started to show the usual non-responsiveness to the touch, despite updating it to iOS 12.2 and the hard-reset you had suggested me. Very sad and frustrating... And, frankly, unbelievable and disappointing that an Apple product is being left to have iOS-software-related issues like these without Apple jumping on it and fixing it right away: what’s the point and the value of a touch-screen device, if the touch-screen does not respond?!...

I have one experienced the exact same problem too. Screen freezes for few seconds. But it seems that I faces the problem instantly when I charges my iPad Pro. Not to say that I don’t have the problem without charging but it happens less comparing to charging. The disaster is that my apple care warranty already expires yet I got not choice but to send it to Apple Authorised Service Provider for diagnostic to see what exact problem is that. Do you have any solution to solve it?

It’s a thing that happens to almost all of them I think. I’ve found that mines happens more often after using the Apple Pencil for extended periods of time (i draw with it). It can get really frustrating to me.

"I also showed him the PCmag article which also highlighted the issue and that I wasn’t the only one experiencing it. "

There is an article mentioning this?! Looking for that article, which month?

Having same problem here with restarts, resets, restores, and touch accommodation all tried multiple times.

I didn’t buy a reconditioned ipad. Both of mine are new. I don’t want two reconditioned devices as a fix for Apples problem. Especially if it too has the same problem

Since most of us are Apples customers, I can’t understand why they aren’t listening or if they are why they haven’t confronted it..

This problem and Apples fix or no fix plays greatly on if I will continue to purchase Apples products of which I have many.

Thanks for the link!

I also got the “it’s one of the apps you installed” as one of the options. I thought the entire point of the apple app store was that the apps are tested and verified before they are added for download. At least apple fans keep telling me that as a advantage over android.

Apple asking you to disable TouchID sounds like they are grasping at straws and will say anything to get one to go away for a few days. My iPad with the problem has FaceID - no TouchID to create (or solve) a problem, so clearly it is not only TouchID that is causing the problem.

If I were trying to solve the problem, I'd focus on commonality between the affected devices and differences between the affected devices and the non-affected devices. Also I'd wonder why it is only iPads - especially if I thought there was a software issue. That would lead me to look carefully at the package that Apple provides to software developers for creating their apps.