iPad Pro 12.9” not responding to touch intermittently

I can now definitely confirm that my 10.5” iPad Pro is now again usable after the factory reset and data restore using iTunes.

Previously it was completely unusable, displaying the symptoms being described within this thread. It will be interesting to see if it continues to behave or whether it reverts again in the future.

My experience has to be software not hardware related.

I’m telling you all it’s some malicious user/hackers covertly messing with your device, you think it’s hardware/software which it might be the case for some, but they are collecting your data , I don't know how they do it but don’t believe when Apple says iOS is unhackable.

In my experience, the longer the use the worse it becomes. It happens more often and for longer periods of time. I have captured several video clips using my phone of my iPad Pro 3rd-gen not responding. I am looking forward to sharing these videos the next time I visit an Apple store as tech support over the phone is laughable.

Many here running these iOS 12 beta versions said/claimed the same thing about iOS 12.2 and 12.3 and when the final 12.2/3 releases were put out by Apple, the released iOS 12.2/3 updates still had not fixed the iPad Pro touch screen issue/s.

I’ve got an iPad Pro 12.9 3rd gen and I had all the symptoms of unresponsive screen as well ( it was so severe that it basically was unusable ). I updated to Ios12.4 beta 2 and I can confirm as well that the unresponsive screen has been fixed, unless it’s plugged to the power supply ( it still freezes sometimes ).

Has anyone tried iPadOS 13?

I called Apple to report that I had exactly the same problem and unresponsive screen. I’ve sent them a bunch of reports and I’ve been extremely patient with all the situation for the last three weeks, but now I just feel that they are stalling me because they confirmed that it’s not a hardware problem. This only means one thing We’ve got to wait and see if the next update fixes the problem.

Try turning off tap to wake.

Hard reset your device , this may help you for a while. And when the lag comes back just hard reset it again.

I’ve been hard resetting my device every four days .

But at least I can use it without any sort of lag or unresponsiveness.

I hope this helps

I wouldn’t put much weight on speculation within that report; the author clearly has some difficulty with some basic physics:

“The static electricity problem seems more pronounced in high humidity”

High humidity environments generally eliminate any static surface charge.

For the record my 11 inch pro is the same. I have been using IOS 13 public beta 2 for a week and the problem has just reared its ugly head again. So we can safely say Apple are not addressing this as a problem in any current Ios or IpadOs

I am probably one of the few who think this is a hardware issue. If it were software Apple would fix it with an update. Think recalls and that explains why it hasn’t been solved.

I have two pros that are affected by this. 2017 and 2018. At this point it doesn’t even matter to me what caused the problem. I don’t want to keep trying users work arounds because none of them work for long. I want Apple to solve this in my lifetime.

I found that pressing the lock button and then immediately unlocking it again sorts out the problem until the next time. I can't image hardware being the fault if a lock/unlock can fix it. To me it seems like a software memory overflow where the device is too busy sorting something else out to bother registering a touch.

An update since restoring my iPad Pro in May (see earlier posts). Initially it was like a new machine and stayed that way for some time. It is still much, much better than before the restore, when it was pretty much unusable, but a few annoying delays have crept back in, not badly so and I use it every day alongside my MacBook.

We await with interest to see what happens in the future.

Where do we go from here? This seems to be a well documented problem with suggested fixes that do not work and replacements that end up having the same issue. I am so discouraged and disappointed at the lack of involvement or acknowledgement from Apple....a huge let down.

This is typical of Apple.

Ignore a major hardware/software issue until enough users complain and/or it makes headlines in the media and Apple then has to acknowledge the problem/issue and then has to come up with and offer a fix.

Find my postings ( quite a few here ) that have the iPad feedback link and also a link to contact Apple directly in California to discuss this issue with customer service employees. I am not going to post this info, yet, again.

The more users that post/alert Apple of this growing iPad Pro issue the better chance that Apple will have to eventually address this issue.

There are close to 1000 users that have posted into these communities with this issue on all three years of iPad Pro models.

This is still a very small minority of users affected, so everyone affected need to keep resubmitting feedback and also contact Apple on this issue.

Everyone with this iPad Pro unresponsive touch screen issue CAN post multiple feedback over time.

You do not have to post feedback just once.

Everyone with this issue really needs to, also, contact Apple in Cupertino, CA about this so Apple can tally these incidents that way, as well.

Good Luck!

Well guys I think I have finally found a fix!

After 3 replacement iPad pros over the last 8 months and trying almost everything it turns out that all you need to do is go to Settings>Accessibility then disable Tap to Wake and restart your device.

Since doing this 2 weeks ago I have not noticed a single stutter, everything has been smooth.

I suggest that everybody try this for a week or so and report back on here to let us know how it goes.