iPad Pro 12.9” not responding to touch intermittently

Everyone one in this and the other 3 post threads in the communities needs to keep calling Apple on this and keep supplying feedback to the iPad feedback page.

These are the only ways to keep hounding Apple on this issue.

Everyone needs to keep supply multiple feedback on this touch screen issue and also, need to call Apple on this issues and keep the call volume on this issue coming.

No other way or methods to constantly keep Apple clued in on this issue.

Everyone in these posts have to keep doing this so Apple stays informed that this a significant hardware/software issue.

Since this just happened to your 2nd gen, 2017 iPad Pro, this is another perfect reason to add additional feedback and to actually call Apple, again, and explain to all customer service tiers that you are now experiencing this on your older iPad Pro.

Apple is not ever going to solve/fix this issue IF no one stays on top of this!

Everyone sticking their heads in the sand and just hoping that Apple finds a solution or fix, is not going to cut it!

This touch scrern issue has been going on for nearly 18 months, now!

Either no one with issue have been reporting enough feedback and making calls to Apple headquarters

OR

It has been like I have been stating all of this time.

This problem is ONLY affecting a small minority of iPad Pro and iPad Air 3 models and there are not enough instances of this touch screen issue happening to bring this issue to the attention and priority to Apple engineers and other cognizant Apple teams and employees.

My meaning is you should push for a replacement. Completely agree with you but I can see how small issues get through qa. Pain in the arse but at least we are alive and breathing.

Have you tried completely forgeting/ disabling the pencto see if it fixes your problem? thats how I found out it was my pencil was the problem. Replaced it and everything is good!

My 2nd gen 12.9" iPad Pro was swapped out a few weeks back and the replacement hasn't experienced any touch issues so far. Fingers crossed.

If you are within your one year warranty and Apple determines the iPad is defective, they will replace it. If you are beyond your one year warranty, without AppleCare, it's not likely.

Just an FYI for those experiencing intermittent multi-touch displays:

Backup the device and wipe clean. DO NOT restore from iCloud backup. This step was missed by myself and Apple Tech Online Support. So the Apple Store Techs enlightened me and my iPad seems to be working normally now. It’s been 24 hours with zero issues.

My new 11” ipad pro does this: when I use it in portrait mode, with the USB-C port at the bottom, using the on-screen keyboard, certain letters are skipped when typing. Especially those closer to the midddle of the screen (y, g etc.). It’s horrible really.

Gets worse if my hands are hugging the left and righ sides of the ipad. It’s totally fine if I flip the ipad and use it with the USB-C port pointing up, or in landscape mode. And it doesnt happen when i put the ipad down on a surface and type without holding it, so I’m thinking it’s somethin to do with the smart keyboard connectors, or something electrical/conductive anyway.

Anybody else noticing this? Relly easy for me to replicate if I just type a series of letters “y” and “o” rapidly, like oyooooyoyoyoyoyoyoooooooooyoyoyoo Hyou can see how many “y”s are missed). Again, this doesn’t happen if I flip the ipad, or put it down, or type in landscape.

Drives me crazy really.

To everyone in this post thread,

Apple is NOT here in these user to user support communities.

You are all just communicating amongst yourself and accomplishing nothing here.

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

Contact - How to Contact Us - Apple

Good Luck to All of You!

I have been experiencing same issue. Can be very frustrating especially when playing games. I found a way to work around the issue. When experiencing the non response to touch on iPad Pro screen, take your Apple Pencil off the frame normally for charging. With your Apple Pencil still NOT attached to the iPad, restart your iPad. So long as you don’t sync your Apple Pencil, Finger touch works without issues on iPad. Hope Apple can correct problem with the Apple Pencil on 2018 iPad Pro 12.9“. Very frustrating.

My friend ran into the same problem a few days ago and had to go and get it checked out at the apple store and turns out the software was on iOS 11 for some reason so if it helps check if the software is up to date

When my 2017 iPad Pro and it’s replacement did it, it was iOS 11.xx. I would assert it is an 11/12 issue or issues. I don’t know if the 2017 is still doing it. My daughter is using it. I will have to check on that. This 2018 that I am typing upon now came with ios12.

The 60 fps and the Assistive Touch did not fix the problem for me.

Every update/reset fixes the problem initially. For anywhere from 1 day to 3 days. Then, the problem always reappears.

Therefore, I think it is definitely software/OS related. Why would an update fix the hardware for a day or two?

I have the same issue with my iPad Pro 2nd generation. No Apple care so only option I have is trade in and pay to get a replacement. I was able to reproduce the issue in front of the genius at the Apple store. She did a full reset and restore via iTunes and set it up as a new iPad but the issue persisted. It has gotten worse over the past few weeks which has made my iPad near impossible to use. I tried iPad OS 13 as well but no luck. Today however I got it in my head to just try using the Apple Pencil for everything and not my fingers and viola it hasn’t lagged/stuttered even once. I am even typing this using the keyboard with my Apple Pencil which I know is a pain but at least I can use my iPad now. So not sure what exactly is the issue with the screen or software where it can understand the pencil better than my fingers.

I am experiencing the same issue. I just purchased it 3 weeks ago (iPad Pro 11”). I may have to bring it in to get it exchanged. I turned off tap to wake and it has stopped doing it, which leads me to believe it is an OS issue.

I found the solution in hand off. If you you have an iPhone, iPad, and Mac, pay close attention to handoff. If you don’t see the apps handing off to your other devices it is an issue with the username not syncing properly.

You have to 1) Trust your iPad in OS Catalina. 2) Sign out out of your account on your iPad. 3) Make sure you are asked to put in the pin used to unlock your iPad.