iPad Pro 12.9” not responding to touch intermittently

My new 11” ipad pro does this: when I use it in portrait mode, with the USB-C port at the bottom, using the on-screen keyboard, certain letters are skipped when typing. Especially those closer to the midddle of the screen (y, g etc.). It’s horrible really.

Gets worse if my hands are hugging the left and righ sides of the ipad. It’s totally fine if I flip the ipad and use it with the USB-C port pointing up, or in landscape mode. And it doesnt happen when i put the ipad down on a surface and type without holding it, so I’m thinking it’s somethin to do with the smart keyboard connectors, or something electrical/conductive anyway.

Anybody else noticing this? Relly easy for me to replicate if I just type a series of letters “y” and “o” rapidly, like oyooooyoyoyoyoyoyoooooooooyoyoyoo (You can see how many “y”s are missed). Again, this doesn’t happen if I flip the ipad, or put it down, or type in landscape.

Drives me crazy really.

Would be this issue a magnetic problem? Does everybody use magnetic cover? Maybe the magnetic cover has a negative effect to the gyroscope... It would be a great explanation to that the issue comes after few months using.

It happened to me also, I have been following this forum for 1 month and I had tried every solution suggested by members and unfortunately still can solved the freezing screen.

I tried to turn off “find my iPad”, it seems helped for 12 hours but the problem start again after that and when I tried to repeat the process, unfortunately doesn’t help anymore

I think Apple should seriously look into this matter and help us with a solution. I myself have been using Apple’s products for more than 12 years and always happy and satisfied with them but not this IPad Pro 10.5 which I’m really disappointed

HI,

I have joined to beta program in order to get opportunity to send feedback to Apple in this case. It seems the new beta (12.1.2) solved this problem. There was freezing immediately after installations of all betas and software versions in the past, now my 12.9 iPad works well since two days.

Crossed fingers...

I had this problem. I reset twice (clean) and still had the problem. I updated to the 12.1.2 beta and it still didn’t fix. Then I went through reviews of the apps I had installed and stumbled across the Blackberry Work reviews which suggest (and I suspected) that it is causing performance issues on newer (3rd gen) iPad pros (like my 12.9”). I have uninstalled and... It’s fixed. Doesn’t really help me as I needed that for work but does get the rest of my iPad flying along.

Similar problem, Happened with my first iPad pro 12.9, apple sent a replacement and after a year or so my new one is doing it. As with the first one it started and progressively got worse. All the things that are suggested to fix ie. restarting, cleaning screen, set to factory defaults, etc. at first seem to work but now the problem is so often that the iPad is frustratingly useless. I have had iPad's since the very first one came out never had this kind of problem. My first iPad still works, although not supported. This is a problem that apple needs to fix.

my 2017 Series 2 was doing it towards the 15 month mark. I bought the new 2018 iPad Pro on Nov 7th and it’s doing it from now. This is unacceptable for a machine that’s $2000. I am furious. Apple did a hardware test with me over Twitter yesterday and found it wasn’t a hardware issue. I reinstalled software on my other device and it stopped happening for a little while but started up again. If this keeps happening I am going to demand a refund.

So I worked something out. Do yourself a favour and download one of those battery apps that cleans out memory. I downloaded one that's just a big iPhone version. When I jumped in it said I had 4% ram available. I cleared it and the iPad was working like it was brand new with not a single stutter anymore. I think there are some problematic apps that use ram even when they're closed. I'm doing a process of elimination but it's vastly improved since I downloaded this new app.

My iPad pro 2 gen is doing it too. As long as I'm moving slightly in my hand instead of it being totally stationary, it seems to be better or more responsive anyway. Have had no problem with the new pencil being unresponsive.

Same problem here on a iPad Pro 10” model. I can confirm the intermittent but frequent unresponsive touch gets better when turning off Bluetooth. I do use the pencil a lot so this is not a good solution and typing is a real pain. I’m running iOS 12.1 ... the problem did not get fixed with a software update.

It seems as if it is worse towards the center of the screen but I could be wrong.

OK. Another breakthrough:

I was wondering why it’s not more of a widespread or reported issue and checked with an editor for 9to5Mac. Most people I’ve asked have Wifi only models. I have Wifi & LTE. I toggle Bluetooth on and off and still got it. I also did the same with Wifi and it was still happening.

I turned off Mobile and it instantly stopped happening. Like I am literally scrolling buttery smooth without a single frame rate drop or hiccup once it’s been turned off. I turned it back on and saw that the issues started again.

***EDIT*** Issue has come back. Mine is happening mostly on Safari when loading a website like an article on smh.com.au. Because it’s happening so much, I’m confident I can replicate the issue in front of an Apple Genius.

Does everyone on here have an LTE model? Either way, Apple needs to know about this. Not good enough when the machine is 1.5 months old and costs more than a MacBook Air.

Hi everyone,

Sorry I know I have posted a lot of hypotheticals but I did some research and found that audio apps have been causing iPads to stutter. As I had just purchased the Roli Seaboard, I downloaded the Noise and Roli apps.

I deleted them this morning and have used my iPad all day - not a single stutter anymore. Problem sorted!

I have been experiencing same issue. Can be very frustrating especially when playing games. I found a way to work around the issue. When experiencing the non response to touch on iPad Pro screen, take your Apple Pencil off the frame normally for charging. With your Apple Pencil still NOT attached to the iPad, restart your iPad. So long as you don’t sync your Apple Pencil, Finger touch works without issues on iPad. Hope Apple can correct problem with the Apple Pencil on 2018 iPad Pro 12.9“. Very frustrating.

I have been experiencing the same issue. I have the 2018 12.9 iPad Pro. Can be very frustrating especially when trying to play games. I did fnd a way to work around the issue. When experiencing the intermittent non response to touch on the iPad Pro screen, take your Apple Pencil off the frame normally for Charging/Syncing. With your Apple Pencil still NOT attached to the iPad, restart your iPad. So long as you don’t re-sync your Apple Pencil, Finger touch works without issues. Hope Apple can correct problem with the Apple Pencil on 2018 iPad Pro 12.9“. Very frustrating. Hope helps.

My friend ran into the same problem a few days ago and had to go and get it checked out at the apple store and turns out the software was on iOS 11 for some reason so if it helps check if the software is up to date