iPad Pro 12.9” not responding to touch intermittently

I still have it too on my home 2nd gen iPad pro 12.9running 13.3. Apple support was utterly useless, basically telling me I don't know how to tap after a complete wipe and reinstall of the same IOs didn't help...... On my work 3rd gen iPad Pro, where it was sometimes worse to the point where it was unusable, it magically went away after updating to 13.2. Hasn't come back since once. So this is clearly a software issue, why would otherwise an IOs update fix it? But then it fixed it only on one device???

As I have been indicating all along.

Keep hammerin’ Apple on this and keep calling and sending feedback to Apple.

These methods are the only ways to get Apple’s attention.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Tap on the link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

Hey brah,

i have the same problem.

I took it it back to Apple and long story short they gave me a replacement (reconditioned).

This one also does it, but not as bad as the last one.

so I dunno, is it software or a hardware issue.

Very keen even to hear how you go.

I have the same problem and so far just put up with it because it does not happen often. It was interesting to see that other people have problems too. When it happens I turn off the iPad Pro and start it again. That works for me.

This is very frustrating. I purchased a 12.9 refurb from Apple. All worked fine for a short time. Then the intermittent touch issues started. Went through lots of communication with apple via text, phone, then finally 2 trips to an Apple store. They finally decided to swap out my iPad with a new one. Problem was resolved THEEEEEEEEN It started again on my new iPad. I don't know what to do now. I have a high dollar tablet that is worthless from time to time. If I had to guess what is going on here, it's like the iPad thinks I'm using the apple pencil and ignores all touch except for 5 ginger gestures. PLEASE HELP APPLE.

My iPad Pro 10.5 screen continues to experience pauses lasting several seconds where it and/or the on-screen keyboard becomes unresponsive - prior to resuming normal operation returning for a short while.

I’ve tried refreshing and/or disabling all the Accessibilty, Display Accomodations, Limiting Frame Rate, Reduce Motion, Background App Refresh, power-off and forced restart, disabling the cover auto-lock and isolating the Apple Pencil (and its magnets) well away from the iPad. Nothing at all seems to mitigate this issue on the iPad Pro...

Someone here mentioned that there was an issue with the Apple Pencil when the iPad is plugged into power for chraging or to just use the iPad while being externally powered.

If you are trying to use the Apple Pencil while the iPad is plugged into power or charging, try using tge Pencil with the iPad while not be charged at the same time.

Also, normal touch could be affected from the using of the iPad when plugged into power to charge or use with external power.

If these tech can't determine if this is a software or hardware issue, you can ask for a replacement iPad Pro.

Under extended AppleCare+, a replacement iPad will cost you a small fee of $49 U.S.D..

Good Luck to You!

My iPad Pro 12.9 has exactly the same issue.

I took a video when the issue occurred and brought the iPad to the Apple store (since the issue occurs randomly and the video is the best proof I can give). One staff watched the video, and said he would give me a new one, but they would need to send it for a further check.

A few days later, it was returned to the store, with no issue found (no surprise)! Then the staff blahed about not running too many tasks (which I never do), keeping the battery not too low, and regularly reset the iPad, which are total nonsense, because none of them work at all.

I am very very upset, because the issue still bugs me every so often, and there is just no good solution for me either. I don't really want to sell it on eBay saying it's perfect and get another person into the trap, and I don't want to sell it cheap because it cost me a fortune, and Apple won't fix it because they couldn't detect the issue in their short test!

“you can never turn off an Apple Pencil, the pencil is always on and active on some level“

The Apple Pencil will power-off shortly after Bluetooth on the paired iPad is turned-off - this being the shipping condion of the Pencil.

Power-off the Pencil occurs after it cannot detect the Bluetooth LE signal - the exact period isn’t known, but the Pencil will eventually completely power-off until it is re-paired with the iPad.

Many users without an Apple Pencil are reporting issues of iPad Pro screens becoming unresponsive for several seconds at a time. My own pencil is currently +4000 miles away - and the problem persists. This issue is apparently unique to models of iPad Pro - but has not neen definitively limked to the Apple Pencil itself.

Exactly. I could have wrote what you did. The more I play specific touch intensive games the more I have issues. Close those games, hard reboot and the problem is resolved until the next issue. And sometimes I have issues typing, either emails or text

This affects every year iPad Pro models!

Even the new 2018, 3rd generation iPad Pro models are affected.

Like I stated this appears to be an iOS 12 issue.

My 1st gen iPad Pro is STILL running iOS 10.3.3 and my iPad Pro has no such unresponsive touch screen issues.

Better make sure the screen is off before closing your iPad’s screen cover or you will run down the iPad’s battery even faster.

Having read through the many Community discussions on this topic, it would be fair to say that:

• Some contributors suggest the problem is some how related to the Apple Pencil - and claim successes in avoiding repeat of the issue by disassociating the Pencil from the afflicted device.
• Other contributors suggest that the Pencil is not the cause - in some some cases, the contributor doesn't even possess an Apple Pencil.

As one of the many who do suffer from this intermittent issue, speaking for myself only (and as an owner of a Pencil) I can categorically state that, for me, the Apple Pencil (of itself) is not contributory factor. With the Apple Pencil "forgotten from this device" and/or with Bluetooth disabled, the issue of a non-responsive touch screen still regularly manifests itself - and when it does, my iPad Pro is all but unusable.

I hope this is helpful in going some way to answering your question. You, in common with others, may see different results.